amendment list, 25 March 2025
Passenger rights in the context of multimodal journeys
Document TRAN-AM-771934 · (COM(2023)0752 – C9-0435/2023 – 2023/0436(COD))
Committee on Transport and Tourism
Full text
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Text 1,605 paragraphs
Amendment 24
Roman Haider
Proposal for a regulation
Recital 3
| Text proposed by the Commission | Amendment |
|---|---|
| (3) In the framework of the common transport policy, it is important to safeguard the rights of passengers switching modes of transport in order to assist the development of multimodal travel and improve the choice for passengers in terms of travel options. | (3) In the framework of the common transport policy, it is important to safeguard the rights of passengers switching modes of transport in order to improve the choice for passengers in terms of travel options. |
Or. de
Amendment 25
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Recital 3 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (3 a) In order to assist the development of multimodal travel and improve the ticket booking service for passengers while supporting the operators involved in the travel and tourism sector, especially SMEs, the Commission should swiflty propose a Single Digital Booking and Ticketing Regulation. This proposal should include rules on liability and fees for the diffent economic operators with a view to provide comprehensive protection and rights, including to refund and compensation, for passengers. |
Read the rest (1,593 paragraphs)
Or. en
Amendment 26
Jan-Christoph Oetjen, Urmas Paet, Benoit Cassart, Marjan Šarec, Oihane Agirregoitia Martínez
Proposal for a regulation
Recital 9
| Text proposed by the Commission | Amendment |
|---|---|
| (9) Member States should ensure that carriers and intermediaries offering transport contracts for the purpose of a multimodal journey inform the passenger of the type of ticket or tickets associated to that journey and their corresponding rights, in particular with regard to missed connections. | (9) Member States should particularly ensure that carriers and intermediaries offering transport contracts for the purpose of a multimodal journey inform the passenger of the type of ticket or tickets associated to that journey and their corresponding rights, in particular with regard to missed connections. Additonal information carriers should be shared with contracted intermediaries. This enables them to create combined tickets and ensure that passengers receive the necessary information. |
Or. en
Justification
The sharing of information with intermediaries by the carrier faces a dilemma. Passengers need full access to multimodal journey details, regardless of the booking source. However, carriers may restrict data sharing due to contractual freedom and security concerns, especially with intermediaries in third countries. To address this dilemma, a distinction is made between intermediaries who have a contractual relationship with the carrier and those who do not.
Amendment 27
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Recital 9
| Text proposed by the Commission | Amendment |
|---|---|
| (9) Member States should ensure that carriers and intermediaries offering transport contracts for the purpose of a multimodal journey inform the passenger of the type of ticket or tickets associated to that journey and their corresponding rights, in particular with regard to missed connections. | (9) Member States should ensure that carriers and intermediaries offering transport contracts for the purpose of a multimodal journey proactively inform the passenger of the type of ticket or tickets associated to that journey and their corresponding rights, in particular with regard to missed connections, assistance, reimbursement and compensation. |
Or. en
Amendment 28
Ondřej Kovařík
Proposal for a regulation
Recital 9
| Text proposed by the Commission | Amendment |
|---|---|
| (9) Member States should ensure that carriers and intermediaries offering transport contracts for the purpose of a multimodal journey inform the passenger of the type of ticket or tickets associated to that journey and their corresponding rights, in particular with regard to missed connections. | (9) Member States should ensure that carriers and intermediaries offering transport contracts for the purpose of a multimodal journey inform in a clear and accessible manner the passenger of the type of ticket or tickets associated to that journey and their corresponding rights, in particular with regard to missed connections. |
Or. en
Amendment 29
Roman Haider
Proposal for a regulation
Recital 9
| Text proposed by the Commission | Amendment |
|---|---|
| (9) Member States should ensure that carriers and intermediaries offering transport contracts for the purpose of a multimodal journey inform the passenger of the type of ticket or tickets associated to that journey and their corresponding rights, in particular with regard to missed connections. | (9) Carriers and intermediaries offering transport contracts for the purpose of a multimodal journey should inform the passenger of the type of ticket or tickets associated to that journey and their corresponding rights, in particular with regard to missed connections. |
Or. de
Amendment 30
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Recital 11
| Text proposed by the Commission | Amendment |
|---|---|
| (11) Carriers and intermediaries that are small and medium-sized enterprises (SMEs) fulfilling the criteria laid down in Annex I to Commission Regulation (EU) No 651/20146 often have limited resources, which may restrict their access to information, notably in the context of new technology. Therefore, such carriers and intermediaries should be exempted from the requirements on the provision of real-time information to multimodal passengers. | (11) Carriers and intermediaries that are small and medium-sized enterprises (SMEs) fulfilling the criteria laid down in Annex I to Commission Regulation (EU) No 651/20146 often have limited resources, which may restrict their access to information, notably in the context of new technology. Therefore, such carriers and intermediaries should be exempted for a period of five years from the requirements on the provision of real-time information to multimodal passengers. |
| 6 Commission Regulation (EU) No 651/2014 of 17 June 2014 declaring certain categories of aid compatible with the internal market in application of Articles 107 and 108 of the Treaty (OJ L 187, 26.6.2014, p. 1, ELI: http://data.europa.eu/eli/reg/2014/651/oj). | 6 Commission Regulation (EU) No 651/2014 of 17 June 2014 declaring certain categories of aid compatible with the internal market in application of Articles 107 and 108 of the Treaty (OJ L 187, 26.6.2014, p. 1, ELI: http://data.europa.eu/eli/reg/2014/651/oj). |
Or. en
Amendment 31
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Recital 12
| Text proposed by the Commission | Amendment |
|---|---|
| (12) Passengers having a single multimodal contract and who miss a connection due to a delay or cancellation of a preceding service under that contract should be able either to obtain reimbursement of their tickets or to obtain re-routing under satisfactory conditions, and they should be adequately cared for while awaiting a later connection. | (12) Passengers having a single multimodal contract or a combined multimodal ticket, and who miss a connection due to a delay or cancellation of a preceding service under that contract or ticket should be able either to obtain reimbursement of their tickets or to obtain re-routing under satisfactory conditions, and they should be adequately cared for while awaiting a later connection. |
Or. en
Amendment 32
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Recital 12 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (12 a) Passengers having a single multimodal contract or a combined multimodal ticket, and who miss a connection due to a delay or cancellation of a preceding service under that contract or ticket should also be entitled to compensation. |
Or. en
Amendment 33
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Recital 13
| Text proposed by the Commission | Amendment |
|---|---|
| (13) Where a single multimodal contract is booked via an intermediary, the intermediary and the contracting carrier should inform the passenger about the reimbursement process. In particular, the contracting carrier should state publicly whether it cooperates with intermediaries for the processing of reimbursements, and if so with which it does so. | (13) Where a single multimodal contract or a combined multimodal ticket is booked via an intermediary, the intermediary and the contracting carrier should proactively inform the passenger about the reimbursement process. In particular, the contracting carrier should state publicly whether it cooperates with intermediaries for the processing of reimbursements, and if so with which it does so. |
Or. en
Amendment 34
Jan-Christoph Oetjen, Urmas Paet, Oihane Agirregoitia Martínez, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Recital 13 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (13 a) Where the passenger acquires a single multimodal contract through an intermediary, the carrier should reimburse the full amount received for the ticket from the intermediary, excluding any fees charged by the intermediary, and, when applicable, provide a return service to the original departure point at the earliest opportunity. The intermediary should refund the amount transferred by the carrier, as well as the fees charged to the passenger. |
Or. en
Justification
It should be clarified that the amount to be refunded by the carrier is not necessarily the same one that the intermediary has charged.
Amendment 35
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Recital 14
| Text proposed by the Commission | Amendment |
|---|---|
| (14) Correct information as regards a multimodal transport service is also essential when passengers buy tickets from intermediaries. Where intermediaries sell separate tickets for different transport services as a bundle in the form of a combined multimodal ticket, they should clearly inform the passenger that those tickets do not offer the same level of protection as single multimodal contracts and that those tickets have not been issued as single multimodal contracts by the carrier or carriers providing the service. Where intermediaries fail to comply with this requirement, their liability should include the reimbursement of the ticket amount and an additional compensation equivalent to 75% of that amount. | (14) Correct information as regards a multimodal transport service is also essential when passengers buy tickets from intermediaries. Where intermediaries sell combined multimodal tickets, they should cooperate with carriers to ensure that passengers are offered free of charge assistance and re-routing in case of missed connection or long delays. |
Or. en
Amendment 36
Ondřej Kovařík
Proposal for a regulation
Recital 14
| Text proposed by the Commission | Amendment |
|---|---|
| (14) Correct information as regards a multimodal transport service is also essential when passengers buy tickets from intermediaries. Where intermediaries sell separate tickets for different transport services as a bundle in the form of a combined multimodal ticket, they should clearly inform the passenger that those tickets do not offer the same level of protection as single multimodal contracts and that those tickets have not been issued as single multimodal contracts by the carrier or carriers providing the service. Where intermediaries fail to comply with this requirement, their liability should include the reimbursement of the ticket amount and an additional compensation equivalent to 75% of that amount. | (14) Correct information as regards a multimodal transport service is also essential when passengers buy tickets from intermediaries or carriers. Where intermediaries or carriers are selling separate tickets for different transport services as a bundle in the form of a combined multimodal ticket, they should clearly inform the passenger that those tickets do not offer the same level of protection as single multimodal contracts and that those tickets have not been issued as single multimodal contracts by the carrier or carriers providing the service. Where intermediaries or carriers that sold a combined multimodal contract fail to comply with this requirement, their liability should include the reimbursement of the ticket amount and an additional compensation equivalent to 75% of that amount. |
Or. en
Amendment 37
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Recital 14 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (14 a) Actors falling under the scope if this Regulation should cooperate in order to provide a wide array of reliable multimodal journeys and to enhance passenger protection in that context. Carriers and intermediaries should establish voluntary frameworks of cooperation and be encouraged to conclude where necessary contractual agreements, with regard to timely data sharing as well as clarifying responsibilities and liabilities in case disruptions occur, with the primary aim to enable passengers to continue their journeys to the extent possible and to facilitate reimbursement procedures otherwise, including compensation where applicable. |
Or. en
Amendment 38
Julien Leonardelli
Proposal for a regulation
Recital 15
| Text proposed by the Commission | Amendment |
|---|---|
| (15) In light of the United Nations Convention on the Rights of Persons with Disabilities and in order to give persons with disabilities and persons with reduced mobility opportunities for multimodal travel comparable to those of other citizens, rules for non-discrimination and assistance during their multimodal journey should be established. In particular, special attention should be given to the provision of information to persons with disabilities and persons with reduced mobility concerning the accessibility of transport services, access conditions of vehicles and the facilities on board when switching modes. If information to persons with disabilities and reduced mobility is provided in accessible formats, it should be provided in accordance with the applicable legislation such as the accessibility requirements set out in Annex I to Directive (EU) 2019/8827. In light of the benefits in terms of security, convenience and accessibility, Member States should encourage the use of European digital identity wallets for identification and authentication in multimodal transport scenarios, particularly aiding vulnerable persons or persons with disabilities. | (15) In light of the United Nations Convention on the Rights of Persons with Disabilities and in order to give persons with disabilities and persons with reduced mobility opportunities for multimodal travel comparable to those of other citizens, rules for non-discrimination and assistance during their multimodal journey should be established. Persons with disabilities and persons with reduced mobility shall have the same rights as all other citizens to free movement. In particular, special attention should be given to the provision of information to persons with disabilities and persons with reduced mobility concerning the accessibility of transport services, access conditions of vehicles and the facilities on board when switching modes. If information to persons with disabilities and reduced mobility is provided in accessible formats, it should be provided in accordance with the applicable legislation such as the accessibility requirements set out in Annex I to Directive (EU) 2019/8827 . |
| 7 Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services (OJ L 151, 7.6.2019, p. 70), ELI: http://data.europa.eu/eli/dir/2019/882/oj. | 7 Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services (OJ L 151, 7.6.2019, p. 70), ELI: http://data.europa.eu/eli/dir/2019/882/oj. |
Or. fr
Amendment 39
Kai Tegethoff
on behalf of the Greens/EFA Group
Tilly Metz
Proposal for a regulation
Recital 15
| Text proposed by the Commission | Amendment |
|---|---|
| (15) In light of the United Nations Convention on the Rights of Persons with Disabilities and in order to give persons with disabilities and persons with reduced mobility opportunities for multimodal travel comparable to those of other citizens, rules for non-discrimination and assistance during their multimodal journey should be established. In particular, special attention should be given to the provision of information to persons with disabilities and persons with reduced mobility concerning the accessibility of transport services, access conditions of vehicles and the facilities on board when switching modes. If information to persons with disabilities and reduced mobility is provided in accessible formats, it should be provided in accordance with the applicable legislation such as the accessibility requirements set out in Annex I to Directive (EU) 2019/8827 . In light of the benefits in terms of security, convenience and accessibility, Member States should encourage the use of European digital identity wallets for identification and authentication in multimodal transport scenarios, particularly aiding vulnerable persons or persons with disabilities. | (15) In light of the United Nations Convention on the Rights of Persons with Disabilities and in order to give persons with disabilities and persons with reduced mobility opportunities for multimodal travel comparable to those of other citizens, rules for non-discrimination and assistance during their multimodal journey should be established. Persons with disabilities and persons with reduced mobility have the same rights as all other citizens to free movement and to non-discrimination. In particular, special attention should be given to the provision of information to persons with disabilities and persons with reduced mobility concerning the accessibility of transport services, access conditions of vehicles and the facilities on board when switching modes. If information to persons with disabilities and reduced mobility is provided in accessible formats, it should be provided in accordance with the applicable legislation such as the accessibility requirements set out in Annex I to Directive (EU) 2019/8827 . In light of the benefits in terms of security, convenience and accessibility, Member States should encourage the use of European digital identity wallets for identification and authentication in multimodal transport scenarios, particularly aiding vulnerable persons or persons with disabilities. |
| 7 Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services (OJ L 151, 7.6.2019, p. 70), ELI: http://data.europa.eu/eli/dir/2019/882/oj. | 7 Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services (OJ L 151, 7.6.2019, p. 70), ELI: http://data.europa.eu/eli/dir/2019/882/oj. |
Or. en
Amendment 40
Matteo Ricci
Proposal for a regulation
Recital 15 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (15 a) With regard to persons with disabilities and persons with reduced mobility, special attention should be paid to ensuring that they can make the transition from one means of transport to the other. Carriers and, where applicable, terminal managers should provide assistance in such a way that the person is able to get to the connecting transport services for which he or she holds a reservation as part of the single multimodal ticket. Subsequent assistance should be provided according to the sectoral Union legislation on passenger rights. |
Or. en
Amendment 41
Julien Leonardelli
Proposal for a regulation
Recital 16
| Text proposed by the Commission | Amendment |
|---|---|
| (16) Carriers and multimodal hub managers should actively cooperate with organisations representing people with disabilities in order to improve the quality of accessibility of transport services. In order to facilitate access to multimodal passenger services for persons with disabilities and persons with reduced mobility, Member States, carriers and terminal managers should set up national Single Points of Contact to coordinate information and assistance at multimodal passenger hubs in certain major urban nodes. | (16) Carriers and multimodal hub managers should actively cooperate with organisations representing people with disabilities in order to improve the quality of accessibility of transport services. In order to facilitate access to multimodal passenger services for persons with disabilities and persons with reduced mobility, Member States, carriers and terminal managers should set up national Single Points of Contact to coordinate information and assistance at multimodal passenger hubs in certain major urban nodes. Such cooperation will allow for an uninterrupted and accessible mobility chain (public transport and roads) to be established, in conjunction with all stakeholders, to allow all people to travel freely to multimodal hubs, regardless of their mobility capabilities or where they live (rural or urban areas). |
Or. fr
Amendment 42
Laurent Castillo
Proposal for a regulation
Recital 16
| Text proposed by the Commission | Amendment |
|---|---|
| (16) Carriers and multimodal hub managers should actively cooperate with organisations representing people with disabilities in order to improve the quality of accessibility of transport services. In order to facilitate access to multimodal passenger services for persons with disabilities and persons with reduced mobility, Member States, carriers and terminal managers should set up national Single Points of Contact to coordinate information and assistance at multimodal passenger hubs in certain major urban nodes. | (16) Carriers should actively cooperate with organisations representing people with disabilities in order to improve the quality of accessibility of transport services. In order to facilitate access to multimodal passenger services for persons with disabilities and persons with reduced mobility, Member States, carriers and terminal managers should set up national Single Points of Contact to coordinate information and assistance at multimodal passenger hubs in certain major urban nodes. |
Or. fr
Amendment 43
Jan-Christoph Oetjen, Urmas Paet, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Recital 16 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (16 a) A proactive, collaborative approach is needed to identify and remove accessibility barriers for PRMs while maintaining aviation safety as the top priority. To ensure consistency and a data-based legislation, a comprehensive study should assess how PRMs are accommodated by airlines and airports and thus eventually identifying inconsistencies in current practices. Particular attention should be paid to the fact that, according to Article 4(1) of Regulation (EC) No 1107/2006 (PRM Regulation), airlines could only refuse carriage to PRMs based on their disability or reduced mobility due to safety reasons, and it is questionable whether there are different interpretations of the latter. Coordination between EASA, the airline industry, airports and representatives of PRM is essential to establish clear, uniform safety criteria. Based on the findings, EASA should set common standards for European flights, with efforts to align globally through ICAO. |
Or. en
Justification
Corresponding recital to the amendment proposed in Art. 12 (2).
Amendment 44
Roman Haider
Proposal for a regulation
Recital 18
| Text proposed by the Commission | Amendment |
|---|---|
| (18) Carriers and terminal managers should define, manage and monitor service quality standards for multimodal passenger services. Carriers should also make information on their service quality performance publicly available. | deleted |
Or. de
Justification
Multimodal passenger services are no different from ordinary transport services. In a market economy, each company must be free to decide what services and what level of quality to offer. From the options available, customers then make the right choice for them, opting for either 'low cost' or 'premium' transport.
Amendment 45
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Recital 18
| Text proposed by the Commission | Amendment |
|---|---|
| (18) Carriers and terminal managers should define, manage and monitor service quality standards for multimodal passenger services. Carriers should also make information on their service quality performance publicly available. | (18) Carriers, terminal managers and intermediaries should define, manage and monitor service quality standards for multimodal passenger services. Carriers should also make information on their service quality performance publicly available. |
Or. en
Amendment 46
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Recital 19 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (19 a) The participation in Alternative Dispute Resolution (ADR) mechanisms should be made mandatory. |
Or. en
Amendment 47
Roman Haider
Proposal for a regulation
Recital 20
| Text proposed by the Commission | Amendment |
|---|---|
| (20) In order to maintain a high level of consumer protection in multimodal transport, Member States should be required to designate national enforcement bodies to monitor closely the application of this Regulation and to enforce it at national level. Those bodies should be able to take a variety of enforcement measures. Passengers should be able to complain to those bodies, or any other body designated by a Member State to this effect, about alleged infringements of the Regulation. It should be noted that Member States may choose to designate a national enforcement body that is also designated as the body responsible for the enforcement of other Union rules on passenger rights. | deleted |
Or. de
Justification
Free and fair competition leads to better quality and consumer protection is guaranteed by the established individual rights. Another body only generates red tape and costs for the taxpayer, without significant added value.
Amendment 48
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Recital 20
| Text proposed by the Commission | Amendment |
|---|---|
| (20) In order to maintain a high level of consumer protection in multimodal transport, Member States should be required to designate national enforcement bodies to monitor closely the application of this Regulation and to enforce it at national level. Those bodies should be able to take a variety of enforcement measures. Passengers should be able to complain to those bodies, or any other body designated by a Member State to this effect, about alleged infringements of the Regulation. It should be noted that Member States may choose to designate a national enforcement body that is also designated as the body responsible for the enforcement of other Union rules on passenger rights. | (20) In order to maintain a high level of consumer protection in multimodal transport, Member States should be required to designate national enforcement bodies to monitor closely the application of this Regulation and to enforce it at national level. Those bodies should be able to take a variety of enforcement measures. Passengers should be able to complain to those bodies, or any other body designated by a Member State to this effect in the country where they reside, about alleged infringements of the Regulation. The National Enforcement Body to which the passenger complained, should be the passenger’s single point of contact throughout the entire process and transmit the complaint to the competent National Enforcement Body It should be noted that Member States may choose to designate a national enforcement body that is also designated as the body responsible for the enforcement of other Union rules on passenger rights. |
Or. en
Amendment 49
Julien Leonardelli
Proposal for a regulation
Recital 21
| Text proposed by the Commission | Amendment |
|---|---|
| (21) Processing of personal data should be carried out in accordance with Union law on the protection of personal data as laid down in in Regulation (EU) 2016/679 of the European Parliament and of the Council.8Any processing of personal data must in particular take place in accordance with the requirements set out in Article 5(1) and Article 6(1) of that Regulation. It should also be noted that the obligations to provide information to passengers concerning their rights are without prejudice to the obligation of the controller to provide information to the data subject pursuant to Articles 12, 13 and 14 of Regulation (EU) 2016/679. | (21) Processing of personal data should be carried out in accordance with Union law on the protection of personal data as laid down in in Regulation (EU) 2016/679 of the European Parliament and of the Council8. Any processing of personal data must in particular take place in accordance with the requirements set out in Article 5(1) and Article 6(1) of that Regulation. Furthermore, personal data should be processed and stored by European service providers and data centres, located in the EU. It should also be noted that the obligations to provide information to passengers concerning their rights are without prejudice to the obligation of the controller to provide information to the data subject pursuant to Articles 12, 13 and 14 of Regulation (EU) 2016/679. |
| 8 Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ L 119, 4.5.2016, p. 1, ELI: http://data.europa.eu/eli/reg/2016/679/oj). | 8 Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ L 119, 4.5.2016, p. 1). 1, ELI: http://data.europa.eu/eli/reg/2016/679/oj). |
Or. fr
Amendment 50
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Recital 22
| Text proposed by the Commission | Amendment |
|---|---|
| (22) In order to ensure that a passenger receives travel information about a multimodal journey, both before and during that journey, the sharing of passenger contact details with the carrier could be necessary. The carrier may use these contact details exclusively for the purpose of fulfilling the information obligation under this Regulation and to fulfil the carrier’s obligations under applicable Union law on safety and security. This personal data should not be processed for any other purposes and should be deleted within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. | (22) In order to ensure that a passenger receives travel information about a multimodal journey, both before and during that journey, the sharing of passenger contact details with the carrier could be necessary. The carrier may use these contact details exclusively for the purpose of fulfilling the information obligation under this Regulation and to fulfil the carrier’s obligations under applicable Union law on safety and security. This personal data should not be processed for any other purposes. |
Or. en
Amendment 51
Roman Haider
Proposal for a regulation
Recital 23
| Text proposed by the Commission | Amendment |
|---|---|
| (23) Member States should lay down penalties applicable to infringements of this Regulation and ensure that these penalties are applied. The penalties should be effective, proportionate and dissuasive. | (23) Member States should lay down penalties applicable to infringements of this Regulation. |
Or. de
Justification
Neither the Commission nor the European Parliament should call for 'dissuasive' penalties in specific regulations. It is hard to reconcile imposing a dissuasive penalty on a carrier for a missed connection with the principle of 'proportionality'.
Amendment 52
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Recital 23
| Text proposed by the Commission | Amendment |
|---|---|
| (23) Member States should lay down penalties applicable to infringements of this Regulation and ensure that these penalties are applied. The penalties should be effective, proportionate and dissuasive. | (23) Member States should lay down penalties applicable to infringements of this Regulation and ensure that these penalties are applied. The penalties should be effective, proportionate, dissuasive and include fines. |
Or. en
Amendment 53
Roman Haider
Proposal for a regulation
Article 1 – paragraph 1 – point e
| Text proposed by the Commission | Amendment |
|---|---|
| (e) the definition and monitoring of service quality standards; | deleted |
Or. de
Justification
In a free market economy, it is the providers and customers who decide on the desired quality of a service.
Amendment 54
Laurent Castillo
Proposal for a regulation
Article 2 – paragraph 1 – point c
| Text proposed by the Commission | Amendment |
|---|---|
| (c) separate multimodal tickets. | deleted |
Or. fr
Amendment 55
Merja Kyllönen
Proposal for a regulation
Article 2 – paragraph 1 – point c
| Text proposed by the Commission | Amendment |
|---|---|
| (c) separate multimodal tickets. | deleted |
Or. en
Justification
Separate multimodal tickets should be excluded from the scope of the proposal and should be subject to individual transport mode regulations.
Amendment 56
Arash Saeidi
Proposal for a regulation
Article 2 – paragraph 1 – subparagraph 1 (new)
| Text proposed by the Commission | Amendment |
|---|---|
| This regulation shall not apply to bus and coach services where the scheduled distance of that transport service is less than 100 km, to urban, suburban and regional rail passenger services, to services operated strictly for historical or touristic use, which Member States have exempted in accordance with sectoral Union legislation on passenger rights. |
Or. en
Justification
Urban and local transport operate under fundamentally different conditions than long-distance services, particularly in terms of operational complexity, ticketing practices, and passenger expectations. Applying identical responsibilities as long-distance services would lead to disproportionate obligations that are not aligned with the nature of these services and put them under a severe stress while they have suffered from chronic underinvestment hindering their ability to fulfill passengers needs and expectations.
Amendment 57
Matteo Ricci
Proposal for a regulation
Article 2 – paragraph 1 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 1 a. This Regulation complements the protection offered by the sectoral Union legislation on passenger rights. The provisions laid down in this Regulation apply without prejudice to Regulations (EC) No 261/2004, (EC) No 1107/2006, (EU) No 1177/2010, (EU) No 181/2011 and (EU) 2021/782. |
Or. en
Amendment 58
Jan-Christoph Oetjen, Urmas Paet, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 2 – paragraph 1 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 1 a. This Regulation does not apply to services exempted by Member States under relevant Union legislation on passenger rights. It does not apply to bus and coach services with a regular route of 100 kilometres or less, nor to urban and suburban rail passenger services. |
Or. en
Justification
The scope of this regulation should be consistent with other specific passenger rights regulations. With the exception of bus and coach services. These should not be excluded if the scheduled route of the service is 250 km or less, but only 100 km. Otherwise, coach travel can rarely or never be part of multimodal travel for smaller member states.
Amendment 59
François Kalfon
Proposal for a regulation
Article 2 – paragraph 1 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 1 a. This regulation shall not apply to bus and coach services where the scheduled distance of that transport service is less than 250km and to urban, suburban and regional rail passenger services; |
Or. en
Amendment 60
Andreas Schieder, Sérgio Gonçalves
Proposal for a regulation
Article 2 – paragraph 1 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 1 a. Member states may exempt urban, suburban and regional rail passenger services from the application of this regulation. |
Or. en
Amendment 61
Laurent Castillo
Proposal for a regulation
Article 2 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. This Regulation shall apply to carriers, intermediaries and terminal managers. It shall also apply to multimodal hub managers operating Single Points of Contact at multimodal passenger hubs at the urban nodes listed in Annex I. | 2. This Regulation shall apply to carriers, intermediaries and terminal managers. |
Or. fr
Amendment 62
Roman Haider
Proposal for a regulation
Article 2 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. This Regulation shall apply to carriers, intermediaries and terminal managers. It shall also apply to multimodal hub managers operating Single Points of Contact at multimodal passenger hubs at the urban nodes listed in Annex I. | 2. This Regulation shall apply to carriers and intermediaries. |
Or. de
Amendment 63
Laurent Castillo
Proposal for a regulation
Article 2 – paragraph 4 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 4a. This Regulation shall not apply to bus and coach transport for journeys under 250 kilometres, to urban, suburban and regional rail passenger services, nor to railway services operated strictly for historical or touristic use. |
Or. fr
Amendment 64
Nikolina Brnjac
Proposal for a regulation
Article 2 – paragraph 4 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 4 a. This Regulation shall apply to single multimodal tickets where they are part of a package under Directive (EU) 2015/2302. |
Or. en
Amendment 65
Kosma Złotowski
Proposal for a regulation
Article 2 – paragraph 4 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 4 a. This regulation shall not apply to urban public transport. |
Or. en
Amendment 66
Laurent Castillo
Proposal for a regulation
Article 2 – paragraph 4 b (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 4b. This Regulation shall not apply to contracts where the time of departure or arrival are not known precisely in advance; |
Or. fr
Amendment 67
Merja Kyllönen
Proposal for a regulation
Article 2 – paragraph 5
Passenger rights in the context of multimodal journeys COM(2023)752
Article 2 – paragraph 5
| Text proposed by the Commission | Amendment |
|---|---|
| 5. Paragraph 1, point (a) of Article 7 shall apply to passengers whose single multimodal contracts form part of a package, unless where a right to reimbursement arises under Directive (EU) 2015/230214 . | 5. This Regulation shall not apply to separate multimodal tickets. |
| 14 Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements, amending Regulation (EC) No 2006/2004 and Directive 2011/83/EU of the European Parliament and of the Council and repealing Council Directive 90/314/EEC (OJ L 326, 11.12.2015, p. 1, ELI: http://data.europa.eu/eli/dir/2015/2302/oj). |
Or. en
Justification
The industry would advocate for the deletion of the category of separate multimodal tickets. This category is essentially a consumer purchasing two completely separate transport services for the purpose of a particular journey. In any case, operators are not aware of the intention of the passenger to travel multimodal.
Amendment 68
Arash Saeidi
Proposal for a regulation
Article 2 – paragraph 5 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 5 a. This Regulation shall also apply to any carrier or intermediary established outside the European Union that offers or concludes transport contracts, or any substantial part of a multimodal journey, where such journey commences or terminates on the territory of a Member State. |
Or. en
Justification
This new paragraph ensures that the Regulation fully covers travel to or from an EU Member State even if the carrier/intermediary is established in a third country.
Amendment 69
Arash Saeidi
Proposal for a regulation
Article 2 – paragraph 5 b (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 5 b. Where carriers or intermediaries as referred to in article 3 do not have a principal or secondary establishment within the European Union, they shall designate a legal representative in at least one Member State in which they offer their services. The identity and full contact details of this legal representative, including a postal address and an email address, shall be easily accessible to the public and shall be communicated to the bodies designated in accordance with Article 20(1) of this Regulation. Any modification to the legal representative’s contact details shall be notified without delay to the relevant bodies. In the absence of such a designated representative, the national enforcement body shall be empowered to take appropriate enforcement measures to ensure compliance with this Regulation, in accordance with national and Union law. |
Or. en
Justification
This new paragraph ensures that such carriers/intermediaries designate an EU-based legal representative, facilitating enforcement by national authorities and offering clarity to consumers seeking redress.
Amendment 70
Andreas Schieder, Sérgio Gonçalves
Proposal for a regulation
Article 3 – paragraph 1 – point 2 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| (2) ‘carrier’ means a natural or legal person, other than an intermediary, offering transport services to the general public, including: | (2) ‘carrier’ means a natural or legal person, other than an intermediary, offering transport services to the general public, defined as: |
Or. en
Amendment 71
Laurent Castillo
Proposal for a regulation
Article 3 – paragraph 1 – point 2 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (2a) 'operating carrier' means a natural or legal person who de facto provides at least one transport service as part of a multimodal journey, at the request of a carrier; |
Or. fr
Amendment 72
Daniel Attard
Proposal for a regulation
Article 3 – paragraph 1 – point 3
| Text proposed by the Commission | Amendment |
|---|---|
| (3) ‘ticket vendor’ means any natural or legal person, other than a carrier, acting on behalf of a carrier or a passenger for the conclusion of transport contracts; | (3) ‘ticket vendor’ means any natural or legal person, other than a carrier, acting on behalf of a carrier or a passenger for the conclusion of transport contracts; going beyond the act of displaying travel information and redirecting passengers to carriers' interfaces for the conclusion of transport contracts; |
Or. en
Justification
To ensure legal clarity and precision, it is crucial for the Regulation to clearly define the entities in its scope and those not covered by it. In this context, it is important to address how the proposal interprets 'offering for sale' and 'directly or through another trader or together with another trader' (which are key terms that are part of the definition of 'organiser' in Directive (EU) 2015/2302, Article 3, point 8.
Amendment 73
Jan-Christoph Oetjen, Urmas Paet, Oihane Agirregoitia Martínez, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 3 – paragraph 1 – point 3
| Text proposed by the Commission | Amendment |
|---|---|
| (3) ‘ticket vendor’ means any natural or legal person, other than a carrier, acting on behalf of a carrier or a passenger for the conclusion of transport contracts; | (3) ‘ticket vendor’ means any natural or legal person, other than a carrier, acting on behalf of one or more carriers or a passenger for the conclusion of transport contracts with passengers; a carrier can also act as a ticket vendor for its own and/or other carriers’ transport services; |
Or. en
Justification
It is already a common practice that carriers are also ticket vendors. Besides, making the rules more flexible in this regard is beneficial for both passengers and companies.
Amendment 74
Laurent Castillo
Proposal for a regulation
Article 3 – paragraph 1 – point 4
| Text proposed by the Commission | Amendment |
|---|---|
| (4) ‘intermediary’ means a ticket vendor or an organiser or retailer as defined in points (8) and (9) respectively of Article 3 of Directive (EU) 2015/2302 other than a carrier; | (4) ‘intermediary’ means a ticket vendor or an organiser or retailer as defined in points (8) and (9) respectively of Article 3 of Directive (EU) 2015/2302 other than a carrier but which it has contractually authorised to offer a transport service in which it is involved; |
Or. fr
Amendment 75
Matteo Ricci
Proposal for a regulation
Article 3 – paragraph 1 – point 4 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (4 a) “full cost of the ticket” means final price to be paid at the end of the reservation process that includes the fare and all applicable taxes, charges, surcharges and fees paid for all optional and non-optional services included in the ticket, excluding intermediation fees, regardless whether those extras and fees have been paid together with the fares for the transport service or separately at a later stage; |
Or. en
Amendment 76
Matteo Ricci
Proposal for a regulation
Article 3 – paragraph 1 – point 4 b (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (4 b) “intermediation fee” means any difference between the amount paid by the passenger and the amount received by the carrier for the same service, and which is collected by the intermediary; |
Or. en
Amendment 77
Stanislav Stoyanov
Proposal for a regulation
Article 3 – paragraph 1 – point 7
| Text proposed by the Commission | Amendment |
|---|---|
| (7) ‘single multimodal contract’ means a transport contract for a multimodal journey containing successive transport services operated by one or more carriers; | (7) ‘single multimodal contract’ means a transport contract for a multimodal journey containing successive transport services operated by one or more carriers, where the carrier concluding the contract with the passenger (the "contracting carrier") assumes full liability for obligations under Articles 7 and 9, unless otherwise agreed in writing with an intermediary. |
Or. en
Amendment 78
François Kalfon
Proposal for a regulation
Article 3 – paragraph 1 – point 7
| Text proposed by the Commission | Amendment |
|---|---|
| (7) ‘single multimodal contract’ means a transport contract for a multimodal journey containing successive transport services operated by one or more carriers; | (7) ‘single multimodal contract’ means a transport contract for a multimodal journey containing successive transport services operated by one or more carriers having concluded between them, and with the intermediary where an intermediary is involved, an agreement to offer those transport services in the form of a single transport contract; |
Or. en
Amendment 79
Arash Saeidi
Proposal for a regulation
Article 3 – paragraph 1 – point 7
| Text proposed by the Commission | Amendment |
|---|---|
| (7) ‘single multimodal contract’ means a transport contract for a multimodal journey containing successive transport services operated by one or more carriers; | (7) ‘single multimodal contract’ means a transport contract for a multimodal journey containing successive transport services operated by one or more carriers having concluded between them, or with the intermediary where an intermediary is involved, an agreement to offer those transport services in the form of a single transport contract; |
Or. en
Justification
The proposed regulation sets obligations for reimbursement and care in the event of missed connections under “single multimodal contracts”. However, in situations where such tickets are sold by intermediaries, it is important to clarify that these obligations should only apply if the carrier has expressly agreed to be part of such a contract. Carriers should not be held liable for travel combinations or contractual arrangements that they have not approved or been made aware of in advance. Introducing a requirement for prior consent ensures legal certainty and helps prevent potential abuses or misunderstandings between intermediaries and carriers.
Amendment 80
Jan-Christoph Oetjen, Urmas Paet, Oihane Agirregoitia Martínez, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 3 – paragraph 1 – point 7
| Text proposed by the Commission | Amendment |
|---|---|
| (7) ‘single multimodal contract’ means a transport contract for a multimodal journey containing successive transport services operated by one or more carriers; | (7) ‘single multimodal ticket’ means a transport contract for a multimodal journey containing successive transport services operated by one or more carriers, which have agreed to offer those transport services under a single contract; |
Or. en
Justification
For the purposes of simplicity, it should also be referred to as a ticket. This change should be adopted throughout the regulation.
Amendment 81
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 3 – paragraph 1 – point 7
| Text proposed by the Commission | Amendment |
|---|---|
| (7) ‘single multimodal contract’ means a transport contract for a multimodal journey containing successive transport services operated by one or more carriers; | (7) ‘single multimodal contract’ means a transport contract for a multimodal journey containing successive transport services operated by one or more carriers which is purchased by means of a single payment by the passenger; |
Or. en
Amendment 82
Kosma Złotowski
Proposal for a regulation
Article 3 – paragraph 1 – point 8
| Text proposed by the Commission | Amendment |
|---|---|
| (8) ‘combined multimodal ticket’ means a ticket or tickets for a multimodal journey representing separate transport contracts which are combined by a carrier or intermediary on its own initiative, and which are purchased by means of a single payment by the passenger; | (8) ‘combined multimodal ticket’ means a ticket or tickets for a multimodal journey representing separate transport contracts which are combined by a carrier or intermediary on its own initiative and under the authorisation of the carrier or under a commercial agreement with the carrier, and which are purchased by means of a single payment by the passenger; |
Or. en
Amendment 83
Nikolina Brnjac
Proposal for a regulation
Article 3 – paragraph 1 – point 8
| Text proposed by the Commission | Amendment |
|---|---|
| (8) ‘combined multimodal ticket’ means a ticket or tickets for a multimodal journey representing separate transport contracts which are combined by a carrier or intermediary on its own initiative, and which are purchased by means of a single payment by the passenger; | (8) ‘combined multimodal ticket’ means a ticket or tickets for a multimodal journey representing separate transport contracts which are combined by a carrier or intermediary on its own initiative or combined at the passenger’s own initiative, and which are purchased by means of a single payment by the passenger; |
Or. en
Amendment 84
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 3 – paragraph 1 – point 8
| Text proposed by the Commission | Amendment |
|---|---|
| (8) ‘combined multimodal ticket’ means a ticket or tickets for a multimodal journey representing separate transport contracts which are combined by a carrier or intermediary on its own initiative, and which are purchased by means of a single payment by the passenger; | (8) ‘combined multimodal ticket’ means a ticket or tickets for a multimodal journey representing separate transport contracts which are combined by a carrier or intermediary on its own initiative, sold as one multimodal product, and which are purchased by means of a single payment by the passenger; |
Or. en
Amendment 85
Andreas Schieder, Daniel Attard, Sérgio Gonçalves
Proposal for a regulation
Article 3 – paragraph 1 – point 8
| Text proposed by the Commission | Amendment |
|---|---|
| (8) ‘combined multimodal ticket’ means a ticket or tickets for a multimodal journey representing separate transport contracts which are combined by a carrier or intermediary on its own initiative, and which are purchased by means of a single payment by the passenger; | (8) ‘combined multimodal ticket’ means a ticket or tickets for a multimodal journey representing separate transport contracts which are combined and sold by a carrier or intermediary on its own initiative, and which are purchased by means of a single payment by the passenger; |
Or. en
Amendment 86
Merja Kyllönen
Proposal for a regulation
Article 3 – paragraph 1 – point 8
| Text proposed by the Commission | Amendment |
|---|---|
| (8) ‘combined multimodal ticket’ means a ticket or tickets for a multimodal journey representing separate transport contracts which are combined by a carrier or intermediary on its own initiative, and which are purchased by means of a single payment by the passenger; | (8) ‘combined multimodal ticket’ means a ticket or tickets for a multimodal journey representing separate transport contracts which are combined and sold by a carrier or intermediary on its own initiative, and which are purchased by means of a single payment by the passenger; |
Or. en
Amendment 87
Laurent Castillo
Proposal for a regulation
Article 3 – paragraph 1 – point 9
| Text proposed by the Commission | Amendment |
|---|---|
| (9) ‘separate multimodal tickets’ mean tickets for a multimodal journey representing separate transport contracts which are offered together by a carrier or intermediary, and which are purchased by means of separate payments by the passenger; | deleted |
Or. fr
Amendment 88
Merja Kyllönen
Proposal for a regulation
Article 3 – paragraph 1 – point 9
| Text proposed by the Commission | Amendment |
|---|---|
| (9) ‘separate multimodal tickets’ mean tickets for a multimodal journey representing separate transport contracts which are offered together by a carrier or intermediary, and which are purchased by means of separate payments by the passenger; | deleted |
Or. en
Justification
The payment method itself is not a useful criterion for this distinction. The definition needs to refer to the underlying contract situation. When using payment method as criterion for “combined multimodal ticket”, multiple mobility services sold as ancillaries (e.g. Heathrow Express) would be considered as “combined multimodal ticket’’. This reduces the attractivity of offering these services for airlines and will lead to reduced mobility offers on airlines’ platforms.
In addition, terminal managers are overall not a party in the individual transportation contracts (i.e. Tickets), so it remains unclear how the involvement of this party is supposed to be organized.
Amendment 89
Andreas Schieder, Daniel Attard, Sérgio Gonçalves
Proposal for a regulation
Article 3 – paragraph 1 – point 9
| Text proposed by the Commission | Amendment |
|---|---|
| (9) ‘separate multimodal tickets’ mean tickets for a multimodal journey representing separate transport contracts which are offered together by a carrier or intermediary, and which are purchased by means of separate payments by the passenger; | (9) ‘separate tickets entailing a journey’ mean tickets for a multimodal journey representing separate transport contracts which are, combined at the passenger’s own initiative, and which are purchased by means of separate payments by the passenger; |
Or. en
Amendment 90
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 3 – paragraph 1 – point 9
| Text proposed by the Commission | Amendment |
|---|---|
| (9) ‘separate multimodal tickets’ mean tickets for a multimodal journey representing separate transport contracts which are offered together by a carrier or intermediary, and which are purchased by means of separate payments by the passenger; | (9) ‘separate multimodal tickets’ mean tickets for a multimodal journey representing separate transport contracts which are combined by the passenger on its own initiative, and which are purchased by means of separate payments by the passenger; |
Or. en
Amendment 91
Laurent Castillo
Proposal for a regulation
Article 3 – paragraph 1 – point 22
| Text proposed by the Commission | Amendment |
|---|---|
| (22) ‘multimodal hub manager’ means a terminal manager responsible for the management of a multimodal passenger hub; | deleted |
Or. fr
Amendment 92
Ondřej Kovařík
Proposal for a regulation
Article 3 – paragraph 1 – point 23
| Text proposed by the Commission | Amendment |
|---|---|
| (23) ‘missed connection during a multimodal journey’ means a situation where a passenger misses one or more transport services in the course of a multimodal journey, as a result of the delay or cancellation of one or more previous transport services, or of the departure of a transport service before the scheduled departure time; | (23) ‘missed connection during a multimodal journey’ means a situation where a passenger misses one or more transport services in the course of a multimodal journey, as a result of the delay at departure or on arrival, or cancellation of one or more transport services proceeding the end of the multimodal journey, or of the departure of a transport service before the scheduled departure time; |
Or. en
Amendment 93
Kai Tegethoff
on behalf of the Greens/EFA Group
Tilly Metz
Proposal for a regulation
Article 3 – paragraph 1 – point 24 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (24 a) ‘accessible format’ means a format that gives a person with disabilities or with reduced mobility access to any relevant information, including allowing such a person to have access to such information as easily and comfortably as a person without any impairments or disabilities, and that meets accessibility requirements defined in accordance with the applicable law, in particular Annex I to Directive (EU) 2019/882; |
Or. en
Amendment 94
Andreas Schieder, Daniel Attard, Sérgio Gonçalves
Proposal for a regulation
Article 3 – paragraph 1 – point 24 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (24 a) ‘Accessible format’ is a format that ensures equal access to persons with disabilities, including persons with disabilities using assistive technologies as well as to people with functional limitations, and which meets accessibility requirements defined in accordance with applicable legislation, including the accessibility requirements set out in Annex I to Directive (EU) 2019 / 882. |
Or. en
Amendment 95
Matteo Ricci
Proposal for a regulation
Article 3 – paragraph 1 – point 24 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (24 a) “recognised assistance dog” means a dog specifically trained to increase independence and self-determination of persons with disabilities, officially recognised in accordance with applicable national rules, where such rules exist.’ |
Or. en
Amendment 96
Laurent Castillo
Proposal for a regulation
Article 3 – paragraph 1 – point 25 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (25a) 'urban, suburban and regional rail passenger service' means a passenger rail service within the meaning of Article 3(6) of Directive 2012/34/EU; |
Or. fr
Amendment 97
Matteo Ricci
Proposal for a regulation
Article 3 – paragraph 1 – point 25 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (25 a) 'service quality standards’ means key performance indicators measuring how passenger rights are implemented |
Or. en
Amendment 98
Elissavet Vozemberg-Vrionidi
Proposal for a regulation
Article 4 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Without prejudice to social tariffs, carriers or intermediaries shall offer contract conditions and tariffs for multimodal journeys to the general public without direct or indirect discrimination on the basis of the passenger’s nationality or of the place of establishment within the Union of the carrier or intermediary. | 1. Without prejudice to social tariffs, carriers or intermediaries shall offer contract conditions and tariffs for multimodal journeys to the general public without direct or indirect discrimination on the basis of the passenger’s nationality or of the carrier's or intermediary's place of establishment within the Union. |
Or. en
Amendment 99
Merja Kyllönen
Proposal for a regulation
Article 5 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Carriers and intermediaries offering transport contracts on behalf of one or more carriers shall provide the passenger with information prior to purchase on whether the ticket or the tickets offered for a multimodal journey constitute a single multimodal contract, a combined multimodal ticket or separate multimodal tickets, as well as on the rights associated with the type of contract or ticket. | 1. Carriers and intermediaries offering transport contracts on behalf of one or more carriers shall provide the passenger with information prior to purchase on whether the ticket or the tickets offered for a multimodal journey constitute a single multimodal contract or a combined multimodal ticket, as well as on the rights associated with the type of contract or ticket. Where the passenger does not acquire a ticket directly from the air carrier, but through an intermediary, the latter shall clearly inform the passenger before the end of the booking process if they have an existing commercial relationship with one or more carriers whose services are part of the multimodal journey they are selling. |
Or. en
Amendment 100
Jan-Christoph Oetjen, Urmas Paet, Oihane Agirregoitia Martínez, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 5 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Carriers and intermediaries offering transport contracts on behalf of one or more carriers shall provide the passenger with information prior to purchase on whether the ticket or the tickets offered for a multimodal journey constitute a single multimodal contract, a combined multimodal ticket or separate multimodal tickets, as well as on the rights associated with the type of contract or ticket. | 1. Carriers and intermediaries offering transport contracts on behalf of one or more carriers shall provide the passenger with information, including with the help of visual aids, such as infographics and tables, which include the main characteristics of the travel services according to this regulation, prior to purchase on whether the ticket or the tickets offered for a multimodal journey constitute a single multimodal contract, a combined multimodal ticket or separate multimodal tickets, as well as on the rights associated with the type of contract or ticket. Information is also provided as to whether real-time information can be provided during the journey. |
Or. en
Justification
The Visual Aid serves as a checklist or table outlining consumer protections when purchasing a package, making them easy to understand. A spillover effect is clearer differentiation for the passenger between various travel products. Since real-time information provides significant relief to travellers in case of disruptions, they should know whether they will receive it before starting their journey.
Amendment 101
Andreas Schieder, Daniel Attard, Sérgio Gonçalves
Proposal for a regulation
Article 5 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Carriers and intermediaries offering transport contracts on behalf of one or more carriers shall provide the passenger with information prior to purchase on whether the ticket or the tickets offered for a multimodal journey constitute a single multimodal contract, a combined multimodal ticket or separate multimodal tickets, as well as on the rights associated with the type of contract or ticket. | 1. Carriers and intermediaries offering transport contracts on behalf of one or more carriers shall provide the passenger with information prior to purchase on whether the ticket or the tickets offered for a multimodal journey constitute a single multimodal contract, a combined multimodal ticket or separate multimodal tickets, as well as on the rights associated with the type of contract or ticket. This information shall be provided to the passenger in a clear and comprehensible manner and in user-friendly language, including with the help of visual aids. |
Or. en
Amendment 102
Ondřej Kovařík
Proposal for a regulation
Article 5 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Carriers and intermediaries offering transport contracts on behalf of one or more carriers shall provide the passenger with information prior to purchase on whether the ticket or the tickets offered for a multimodal journey constitute a single multimodal contract, a combined multimodal ticket or separate multimodal tickets, as well as on the rights associated with the type of contract or ticket. | 1. Carriers and intermediaries offering transport contracts on behalf of one or more carriers shall provide the passenger with information prior to purchase on whether the ticket or the tickets offered for a multimodal journey constitute a single multimodal contract, a combined multimodal ticket or separate multimodal tickets, as well as on the rights or limitations associated with the type of contract or ticket. |
Or. en
Amendment 103
Laurent Castillo
Proposal for a regulation
Article 5 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Carriers and intermediaries offering transport contracts on behalf of one or more carriers shall provide the passenger with information prior to purchase on whether the ticket or the tickets offered for a multimodal journey constitute a single multimodal contract, a combined multimodal ticket or separate multimodal tickets, as well as on the rights associated with the type of contract or ticket. | 1. Carriers and intermediaries offering transport contracts on behalf of one or more carriers shall provide the passenger with information prior to purchase on whether the ticket or the tickets offered for a multimodal journey constitute a single multimodal contract or a combined multimodal ticket, as well as on the rights associated with the type of contract or ticket. |
Or. fr
Amendment 104
Merja Kyllönen
Proposal for a regulation
Article 5 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Prior to purchase, carriers and intermediaries offering transport contracts on behalf of one or more carriers for the purpose of a multimodal journey shall provide the passenger with general guidance on minimum connecting times between the different types of transport services offered in a multimodal journey. | deleted |
Or. en
Amendment 105
Jan-Christoph Oetjen, Urmas Paet, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 5 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Prior to purchase, carriers and intermediaries offering transport contracts on behalf of one or more carriers for the purpose of a multimodal journey shall provide the passenger with general guidance on minimum connecting times between the different types of transport services offered in a multimodal journey. | 2. Prior to purchase of a single or combined multimodal ticket, carriers and intermediaries offering transport contracts on behalf of one or more carriers for the purpose of a multimodal journey shall provide the passenger with general guidance on minimum connecting times between the different types of transport services offered in a multimodal journey. Carriers shall provide intermediaries, with whom they have an existing contractual relationship, with the information necessary to provide this guidance to passengers, including but not limited to the existence of any security checks and the exact location of departure areas outside the context of stations. |
Or. en
Justification
In the case of a separate multimodal ticket, carriers are unaware of the other transport services, preventing them from offering the passenger with adequate information.
Amendment 106
Andreas Schieder, Daniel Attard, Sérgio Gonçalves
Proposal for a regulation
Article 5 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Prior to purchase, carriers and intermediaries offering transport contracts on behalf of one or more carriers for the purpose of a multimodal journey shall provide the passenger with general guidance on minimum connecting times between the different types of transport services offered in a multimodal journey. | 2. Prior to purchase, carriers and intermediaries offering transport contracts on behalf of one or more carriers for the purpose of a multimodal journey shall provide the passenger with general guidance on minimum connecting times between the different types of transport services offered in a multimodal journey, and shall not apply longer connecting times than those established by multimodal hub managers, in accordance with art. 5(3) and 25(a). |
Or. en
Amendment 107
Kai Tegethoff
on behalf of the Greens/EFA Group
Tilly Metz
Proposal for a regulation
Article 5 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Prior to purchase, carriers and intermediaries offering transport contracts on behalf of one or more carriers for the purpose of a multimodal journey shall provide the passenger with general guidance on minimum connecting times between the different types of transport services offered in a multimodal journey. | 2. Prior to purchase, carriers and intermediaries offering transport contracts on behalf of one or more carriers for the purpose of a multimodal journey shall provide the passenger with general guidance on minimum connecting times between the different types of transport services offered in a multimodal journey. Such guidance shall also take into account the requirements of passengers with disabilities and reduced mobility. |
Or. en
Amendment 108
Rosa Serrano Sierra, Alicia Homs Ginel
Proposal for a regulation
Article 5 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Prior to purchase, carriers and intermediaries offering transport contracts on behalf of one or more carriers for the purpose of a multimodal journey shall provide the passenger with general guidance on minimum connecting times between the different types of transport services offered in a multimodal journey. | 2. Prior to purchase, carriers and intermediaries offering transport contracts on behalf of one or more carriers for the purpose of a multimodal journey shall provide the passenger with general guidance on minimum connecting times between the different types of transport services offered in a multimodal journey. Such guidance will take into account the requirements of passengers with disabilities and reduced mobility. |
Or. en
Amendment 109
Julien Leonardelli
Proposal for a regulation
Article 5 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Prior to purchase, carriers and intermediaries offering transport contracts on behalf of one or more carriers for the purpose of a multimodal journey shall provide the passenger with general guidance on minimum connecting times between the different types of transport services offered in a multimodal journey. | 2. Prior to purchase, carriers and intermediaries offering transport contracts on behalf of one or more carriers for the purpose of a multimodal journey shall provide the passenger with general guidance on minimum connecting times between the different types of transport services offered in a multimodal journey. This guidance shall take account of the needs of persons with disabilities and reduced mobility. |
Or. fr
Amendment 110
Jan-Christoph Oetjen, Urmas Paet, Oihane Agirregoitia Martínez, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 5 – paragraph 2 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 2 a. Intermediaries shall inform passengers, prior to purchase, of the fees they apply and of the amount of those fees that can be reimbursed pursuant to Article 8. |
Or. en
Justification
Contributes to increased transparency.
Amendment 111
Ondřej Kovařík
Proposal for a regulation
Article 5 – paragraph 2 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 2 a. Intermediaries shall inform passengers, prior to purchase, of the fees they apply and of the amount of those fees that can be reimbursed pursuant to Article 8. |
Or. en
Amendment 112
Jan-Christoph Oetjen, Urmas Paet, Oihane Agirregoitia Martínez, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 5 – paragraph 2 b (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 2 b. Intermediaries shall inform passengers at the time of booking if they have a commercial relationship with the carriers involved in the multimodal journey they are selling. |
Or. en
Justification
Contributes to increased transparency.
Amendment 113
Ondřej Kovařík
Proposal for a regulation
Article 5 – paragraph 2 b (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 2 b. Intermediaries shall inform passengers at the time of booking if they have a commercial relationship with the carriers involved in the multimodal journey they are selling. |
Or. en
Amendment 114
Laurent Castillo
Proposal for a regulation
Article 5 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Multimodal hub managers shall also provide general guidance on minimum connecting times between the different types of transport services that operate at the multimodal hub. | deleted |
Or. fr
Amendment 115
Kai Tegethoff
on behalf of the Greens/EFA Group
Tilly Metz
Proposal for a regulation
Article 5 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Multimodal hub managers shall also provide general guidance on minimum connecting times between the different types of transport services that operate at the multimodal hub. | 3. Multimodal hub managers shall also provide general guidance on minimum connecting times between the different types of transport services that operate at the multimodal hub. Such guidance shall also take into account the requirements of passengers with disabilities and reduced mobility. |
Or. en
Amendment 116
Rosa Serrano Sierra, Alicia Homs Ginel
Proposal for a regulation
Article 5 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Multimodal hub managers shall also provide general guidance on minimum connecting times between the different types of transport services that operate at the multimodal hub. | 3. Multimodal hub managers shall also provide general guidance on minimum connecting times between the different types of transport services that operate at the multimodal hub. Such guidance will take into account the requirements of passengers with disabilities and reduced mobility. |
Or. en
Amendment 117
Julien Leonardelli
Proposal for a regulation
Article 5 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Multimodal hub managers shall also provide general guidance on minimum connecting times between the different types of transport services that operate at the multimodal hub. | 3. Multimodal hub managers shall also provide general guidance on minimum connecting times between the different types of transport services that operate at the multimodal hub. This guidance shall take account of the needs of persons with disabilities and reduced mobility. |
Or. fr
Amendment 118
Andreas Schieder, Daniel Attard, Sérgio Gonçalves
Proposal for a regulation
Article 5 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Multimodal hub managers shall also provide general guidance on minimum connecting times between the different types of transport services that operate at the multimodal hub. | 3. Multimodal hub managers shall also provide carriers and intermediaries general guidance on minimum connecting times between the different types of transport services that operate at the multimodal hub. |
Or. en
Amendment 119
Daniel Attard
Proposal for a regulation
Article 5 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Multimodal hub managers shall also provide general guidance on minimum connecting times between the different types of transport services that operate at the multimodal hub. | 3. Multimodal hub managers shall also provide general information on average connecting times between the different types of transport services that operate at the multimodal hub. |
Or. en
Justification
"Minimum Connecting Time" (MCT) in air transport means passengers cannot book onward travel with a connecting time shorter than the MCT. Transfers exceeding the MCT ensure onward travel or rebooking/compensation if the connection is missed. However, it may also give passengers the false impression that such a connection time is standard, potentially leading them to hold the airport accountable for missed connections.
Amendment 120
Kosma Złotowski
Proposal for a regulation
Article 5 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Multimodal hub managers shall also provide general guidance on minimum connecting times between the different types of transport services that operate at the multimodal hub. | 3. Multimodal hub managers shall also provide general guidance on average connecting times between the different types of transport services that operate at the multimodal hub. |
Or. en
Justification
Minimum connecting time creates confusion. It is not the norm but the best possibility.
Amendment 121
Andreas Schieder, Daniel Attard, Sérgio Gonçalves
Proposal for a regulation
Article 5 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Multimodal hub managers shall also provide general guidance on minimum connecting times between the different types of transport services that operate at the multimodal hub. | 3. Multimodal hub managers shall provide general guidance on minimum connecting times between the different types of transport services that operate at the multimodal hub. |
Or. en
Amendment 122
Rosa Serrano Sierra, Alicia Homs Ginel
Proposal for a regulation
Article 5 – paragraph 4 – point a a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (a a) for persons with disabilities or reduced mobility, information specifying the kind of assistance the carrier is offering and accessibility of relevant facilities as referred in Article 13. |
Or. en
Amendment 123
Merja Kyllönen
Proposal for a regulation
Article 5 – paragraph 4 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) time schedules and conditions for the fastest trip for the multimodal journey; | deleted |
Or. en
Amendment 124
Merja Kyllönen
Proposal for a regulation
Article 5 – paragraph 4 – point c
| Text proposed by the Commission | Amendment |
|---|---|
| (c) time schedules and conditions for all available fares for the multimodal journey, highlighting the lowest fares; | deleted |
Or. en
Amendment 125
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 5 – paragraph 4 – point c
| Text proposed by the Commission | Amendment |
|---|---|
| (c) time schedules and conditions for all available fares for the multimodal journey, highlighting the lowest fares; | (c) time schedules and conditions for all available fares for the multimodal journey, highlighting the lowest fares and the most environmentally friendly options; |
Or. en
Amendment 126
Julien Leonardelli
Proposal for a regulation
Article 5 – paragraph 4 – point e a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (ea) For persons with disabilities or reduced mobility, information on the assistance offered by the carrier and the accessibility of relevant facilities referred to in Article 13. |
Or. fr
Amendment 127
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 5 – paragraph 4 – point e a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (e a) rights to reimbursement, re-routing and compensation in case of disruptions; |
Or. en
Amendment 128
Elissavet Vozemberg-Vrionidi
Proposal for a regulation
Article 5 – paragraph 4 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 4 a. (f) For persons with disabilities or reduced mobility, information specifying the kind of assistance the carrier is offering and accessibility of relevant facilities as referred in Article 13. |
Or. en
Amendment 129
Jan-Christoph Oetjen, Urmas Paet, Oihane Agirregoitia Martínez, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 5 – paragraph 5 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| 5. Carriers offering single multimodal contracts and combined multimodal tickets and, where possible, intermediaries offering combined multimodal tickets shall provide the passenger during the journey with the following information: | 5. Carriers offering single multimodal contracts and combined multimodal tickets and, intermediaries with an existing contractual relationship with the carrier, offering combined multimodal tickets and intermediaries without an existing contractual relationship with the carrier, shall where possible, provide the passenger during the journey with the following information as soon as it becomes available: |
Or. en
Justification
This amendment is related to the amendment concerning Art. 6 (1a). If the retailer has a contractual relationship with the carrier, then the carrier provides the retailer with all the information in accordance with Art. 6 (1a). Consequently, the retailer should also pass these information on to the passenger.
Amendment 130
Merja Kyllönen
Proposal for a regulation
Article 5 – paragraph 5 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| 5. Carriers offering single multimodal contracts and combined multimodal tickets and, where possible, intermediaries offering combined multimodal tickets shall provide the passenger during the journey with the following information: | 5. Carriers offering single multimodal contracts and combined multimodal tickets and, where possible, intermediaries offering combined multimodal tickets shall provide the passenger with the following information: |
Or. en
Amendment 131
Andreas Schieder, Daniel Attard, Sérgio Gonçalves
Proposal for a regulation
Article 5 – paragraph 5 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| 5. Carriers offering single multimodal contracts and combined multimodal tickets and, where possible, intermediaries offering combined multimodal tickets shall provide the passenger during the journey with the following information: | 5. Carriers offering single multimodal contracts and combined multimodal tickets and, intermediaries offering combined multimodal tickets shall provide the passenger during the journey with the following information: |
Or. en
Amendment 132
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 5 – paragraph 5 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| 5. Carriers offering single multimodal contracts and combined multimodal tickets and, where possible, intermediaries offering combined multimodal tickets shall provide the passenger during the journey with the following information: | 5. Carriers offering single multimodal contracts and combined multimodal tickets and intermediaries offering combined multimodal tickets shall provide the passenger during the journey with the following information: |
Or. en
Amendment 133
Merja Kyllönen
Proposal for a regulation
Article 5 – paragraph 5 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) disruptions and delays (planned and in real time); | deleted |
Or. en
Amendment 134
Jan-Christoph Oetjen, Urmas Paet, Oihane Agirregoitia Martínez, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 5 – paragraph 5 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) disruptions and delays (planned and in real time); | (a) disruptions and delays (planned and in real time) as well as their impact on arrival time; |
Or. en
Amendment 135
Merja Kyllönen
Proposal for a regulation
Article 5 – paragraph 5 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) main connecting transport services; | deleted |
Or. en
Amendment 136
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 5 – paragraph 5 – point b a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (b a) re-routing, assistance, reimbursement and compensation in case of travel disruptions, including procedures to submit the requests for compensation and reimbursement; |
Or. en
Amendment 137
Jan-Christoph Oetjen, Urmas Paet, Oihane Agirregoitia Martínez, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 5 – paragraph 5 – point c a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (c a) Information on the existing option under Art. 7 (1). |
Or. en
Amendment 138
Julien Leonardelli
Proposal for a regulation
Article 5 – paragraph 6
| Text proposed by the Commission | Amendment |
|---|---|
| 6. The information referred to in paragraphs 1 to 5 shall be provided in the most appropriate format, including by using appropriate communication technologies. This information shall be provided in an accessible format. | 6. The information referred to in paragraphs 1 to 5 shall be provided in the most appropriate format, including by using appropriate communication technologies. This information shall be provided in an accessible format in accordance with the applicable legislation, including the accessibility requirements set out in Annex I to Directive 2019/882. |
Or. fr
Amendment 139
Ondřej Kovařík
Proposal for a regulation
Article 5 – paragraph 6
| Text proposed by the Commission | Amendment |
|---|---|
| 6. The information referred to in paragraphs 1 to 5 shall be provided in the most appropriate format, including by using appropriate communication technologies. This information shall be provided in an accessible format. | 6. The information referred to in paragraphs 1 to 5 shall be provided in the most appropriate format, including by using appropriate communication technologies. This information shall be provided in a clear and accessible format. |
Or. en
Amendment 140
Jan-Christoph Oetjen, Urmas Paet, Oihane Agirregoitia Martínez, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 5 – paragraph 7
| Text proposed by the Commission | Amendment |
|---|---|
| 7. The information to passengers shall be provided also by electronic means, where technically possible. Where information is provided by electronic means of communication, carriers and intermediaries shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly and to communicate effectively. | 7. The information to passengers shall be provided also by electronic means, where technically possible. Where information is provided by electronic means of communication, except one-sided communication to which the passenger cannot respond such as push notifications, pre-programmed conversational agents or internet bots, carriers and intermediaries shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly and to communicate effectively. |
Or. en
Justification
Carriers and intermediaries cannot guarantee that one-sided communication is stored for future reference. Thus, such electronic communication should be excluded.
Amendment 141
Nikolina Brnjac
Proposal for a regulation
Article 5 – paragraph 7
| Text proposed by the Commission | Amendment |
|---|---|
| 7. The information to passengers shall be provided also by electronic means, where technically possible. Where information is provided by electronic means of communication, carriers and intermediaries shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly and to communicate effectively. | 7. The information to passengers shall be provided also by electronic means and shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly and to communicate effectively. |
Or. en
Amendment 142
Julien Leonardelli
Proposal for a regulation
Article 5 – paragraph 7
| Text proposed by the Commission | Amendment |
|---|---|
| 7. The information to passengers shall be provided also by electronic means, where technically possible. Where information is provided by electronic means of communication, carriers and intermediaries shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly and to communicate effectively. | 7. The information to passengers shall be provided also by electronic means, where technically possible. Where information is provided by electronic means of communication, carriers and intermediaries shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly and to communicate effectively. An accessible means of communication shall be offered. |
Or. fr
Amendment 143
Merja Kyllönen
Proposal for a regulation
Article 5 – paragraph 7
| Text proposed by the Commission | Amendment |
|---|---|
| 7. The information to passengers shall be provided also by electronic means, where technically possible. Where information is provided by electronic means of communication, carriers and intermediaries shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly and to communicate effectively. | 7. The information to passengers shall be provided also by electronic means, where technically possible. Where information is provided by electronic means of communication, carriers and intermediaries shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly and to communicate effectively. An accessible mean of communication shall be provided. |
Or. en
Justification
It is also important to specify that means of communication with passengers, not only the information provided to them, must always be accessible. When providing information on connecting times, it is important to take into account the requirements of passengers with disabilities. The lack of accessibility and the big distances inside transport terminals can make it difficult for passengers with disabilities to follow the suggested connecting times.
Amendment 144
Kosma Złotowski
Proposal for a regulation
Article 5 – paragraph 7
| Text proposed by the Commission | Amendment |
|---|---|
| 7. The information to passengers shall be provided also by electronic means, where technically possible. Where information is provided by electronic means of communication, carriers and intermediaries shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly and to communicate effectively. | 7. The information to passengers shall be provided also by electronic means, where technically possible. Where information is provided by electronic means of communication, carriers and intermediaries shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium during the complaint process. All means of communication shall enable the passenger to contact them quickly and to communicate effectively. |
Or. en
Amendment 145
Kosma Złotowski
Proposal for a regulation
Article 5 – paragraph 7
| Text proposed by the Commission | Amendment |
|---|---|
| 7. The information to passengers shall be provided also by electronic means, where technically possible. Where information is provided by electronic means of communication, carriers and intermediaries shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly and to communicate effectively. | 7. The information to passengers shall be provided also by electronic means, where technically possible. Where information is provided by electronic means of communication, carriers and intermediaries shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly, free of charge, and to communicate effectively. |
Or. en
Amendment 146
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 5 – paragraph 7
| Text proposed by the Commission | Amendment |
|---|---|
| 7. The information to passengers shall be provided also by electronic means, where technically possible. Where information is provided by electronic means of communication, carriers and intermediaries shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly and to communicate effectively. | 7. The information to passengers shall be promptly provided also by electronic means. Where information is provided by electronic means of communication, carriers and intermediaries shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly, free of charge and to communicate effectively. |
Or. en
Amendment 147
Andreas Schieder, Daniel Attard, Sérgio Gonçalves
Proposal for a regulation
Article 5 – paragraph 7
| Text proposed by the Commission | Amendment |
|---|---|
| 7. The information to passengers shall be provided also by electronic means, where technically possible. Where information is provided by electronic means of communication, carriers and intermediaries shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly and to communicate effectively. | 7. The information to passengers shall be provided also by electronic means, . Where information is provided by electronic means of communication, carriers and intermediaries shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly, free of charge, and to communicate effectively. |
Or. en
Amendment 148
Arash Saeidi
Proposal for a regulation
Article 5 – paragraph 8
| Text proposed by the Commission | Amendment |
|---|---|
| 8. Where the passenger does not acquire a single multimodal contract directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger and the booking details to the carriers concerned. The carrier may only use these contact details to the extent necessary to comply with its obligations under this Regulation to provide information, provision of care, reimbursement, re-routing and compensation , and to fulfil the carrier’s obligations under applicable Union law on safety and security. The carrier shall delete the contact details within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. | 8. Where the passenger does not acquire a single multimodal contract directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger and the booking details to the carriers concerned. The processing of personal data should be in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council. |
Or. en
Justification
The proposed 72-hour deadline for the deletion of personal data may not be suitable, as it could prevent carriers from responding appropriately to passenger claims. A claim might be submitted well beyond this timeframe, particularly in cases where delays or disruptions require more time to assess the situation. The retention period for personal data should be aligned with the applicable claim periods. A more proportionate approach would be to replace the fixed 72-hour limit with a reference to the General Data Protection Regulation (GDPR) 2016/679.
Amendment 149
Andreas Schieder, Sérgio Gonçalves
Proposal for a regulation
Article 5 – paragraph 8
| Text proposed by the Commission | Amendment |
|---|---|
| 8. Where the passenger does not acquire a single multimodal contract directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger and the booking details to the carriers concerned. The carrier may only use these contact details to the extent necessary to comply with its obligations under this Regulation to provide information, provision of care, reimbursement, re-routing and compensation , and to fulfil the carrier’s obligations under applicable Union law on safety and security. The carrier shall delete the contact details within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. | 8. Where the passenger does not acquire a single multimodal contract directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger and the booking details to the carriers concerned. Where the passenger acquires a combined multimodal ticket, the carrier or the intermediary shall also provide the contact details of the passenger and the booking details to the carriers concerned. |
| The carrier can only use these contact details to the extent necessary to comply with its obligations under this Regulation and to fulfil the carrier’s obligations under applicable Union law on safety and security. It may not use them for marketing purposes. The carrier shall delete the contact details within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. The intermediary and the carrier shall retain the contact details to the extent strictly necessary to fulfil these obligations within the procedures laid down in the respective Member States’ or Union law. |
Or. en
Amendment 150
Matteo Ricci
Proposal for a regulation
Article 5 – paragraph 8
| Text proposed by the Commission | Amendment |
|---|---|
| 8. Where the passenger does not acquire a single multimodal contract directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger and the booking details to the carriers concerned. The carrier may only use these contact details to the extent necessary to comply with its obligations under this Regulation to provide information, provision of care, reimbursement, re-routing and compensation , and to fulfil the carrier’s obligations under applicable Union law on safety and security. The carrier shall delete the contact details within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. | 8. Where the passenger does not acquire a single multimodal contract directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger and the booking details to the carriers concerned. The carrier may only use these contact details to the extent necessary to comply with its obligations under this Regulation to provide information, provision of care, reimbursement, re-routing and compensation , and to fulfil the carrier’s obligations under applicable Union law on safety and security and not for marketing purpose. . The carrier shall delete the contact details within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to provision of care, re-routing, reimbursement, compensation and complaint handling. The intermediary and the carrier shall retain the contact details to the extent strictly necessary to fulfil these obligations within the procedures laid down in the respective Member States’ or Union law. |
Or. en
Amendment 151
Merja Kyllönen
Proposal for a regulation
Article 5 – paragraph 8
| Text proposed by the Commission | Amendment |
|---|---|
| 8. Where the passenger does not acquire a single multimodal contract directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger and the booking details to the carriers concerned. The carrier may only use these contact details to the extent necessary to comply with its obligations under this Regulation to provide information, provision of care, reimbursement, re-routing and compensation , and to fulfil the carrier’s obligations under applicable Union law on safety and security. The carrier shall delete the contact details within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. | 8. Where the passenger does not acquire a single multimodal contract directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger and the booking details to the carriers concerned. The carrier may only use these contact details to the extent necessary to comply with its obligations under this Regulation to provide information, provision of care, reimbursement, re-routing and compensation , and to fulfil the carrier’s obligations under applicable Union law on safety and security. |
Or. en
Justification
Requiring intermediaries to inform passengers booking through their platform whether the intermediary in question has an existing commercial relationship with the carrier(s) whose services they are selling as part of a multimodal journey would enhance consumer protection and tackle the practice of unauthorised selling of tickets by intermediaries.
Amendment 152
Kosma Złotowski
Proposal for a regulation
Article 5 – paragraph 8
| Text proposed by the Commission | Amendment |
|---|---|
| 8. Where the passenger does not acquire a single multimodal contract directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger and the booking details to the carriers concerned. The carrier may only use these contact details to the extent necessary to comply with its obligations under this Regulation to provide information, provision of care, reimbursement, re-routing and compensation , and to fulfil the carrier’s obligations under applicable Union law on safety and security. The carrier shall delete the contact details within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. | 8. Where the passenger does not acquire a single multimodal contract or a combined multimodal ticket directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger, where available, and the booking details to the carriers concerned. The carrier may only use these contact details to the extent necessary to comply with its obligations under this Regulation to provide information, provision of care, reimbursement, re-routing and compensation , and to fulfil the carrier’s obligations under applicable Union law on safety and security. The contact details may not be used for commercial purposes. The carrier shall delete the contact details within 5 working days after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. |
Or. en
Amendment 153
Jan-Christoph Oetjen, Urmas Paet, Oihane Agirregoitia Martínez, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 5 – paragraph 8
| Text proposed by the Commission | Amendment |
|---|---|
| 8. Where the passenger does not acquire a single multimodal contract directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger and the booking details to the carriers concerned. The carrier may only use these contact details to the extent necessary to comply with its obligations under this Regulation to provide information, provision of care, reimbursement, re-routing and compensation , and to fulfil the carrier’s obligations under applicable Union law on safety and security. The carrier shall delete the contact details within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. | 8. Where the passenger does not acquire a single multimodal contract directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger and the booking details to the carriers concerned, unless the intermediary has an existing contractual relationship with the carrier . The carrier may only use these contact details to the extent necessary to comply with its obligations under this Regulation to provide information, provision of care, reimbursement, re-routing and compensation , and to fulfil the carrier’s obligations under applicable Union law on safety and security. The carrier shall delete the contact details within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. |
Or. en
Justification
Intermediaries that have a commercial partnership with carriers facilitate ticket sales on their behalf. Since the carrier is already fully aware of each ticket sale, the interactions between the carrier, intermediary, and passenger are regulated by existing contractual agreements, which also cover the exchange of information.
Amendment 154
Nikolina Brnjac
Proposal for a regulation
Article 5 – paragraph 8
| Text proposed by the Commission | Amendment |
|---|---|
| 8. Where the passenger does not acquire a single multimodal contract directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger and the booking details to the carriers concerned. The carrier may only use these contact details to the extent necessary to comply with its obligations under this Regulation to provide information, provision of care, reimbursement, re-routing and compensation , and to fulfil the carrier’s obligations under applicable Union law on safety and security. The carrier shall delete the contact details within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. | 8. Where the passenger does not acquire a single multimodal contract directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger, where available, and the booking details to the carriers concerned. The carrier may only use these contact details to the extent necessary to comply with its obligations under this Regulation to provide information, provision of care, reimbursement, re-routing and compensation , and to fulfil the carrier’s obligations under applicable Union law on safety and security. The contact details shall not be used for commercial purposes. The carrier shall delete the contact details within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. |
Or. en
Amendment 155
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 5 – paragraph 8
| Text proposed by the Commission | Amendment |
|---|---|
| 8. Where the passenger does not acquire a single multimodal contract directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger and the booking details to the carriers concerned. The carrier may only use these contact details to the extent necessary to comply with its obligations under this Regulation to provide information, provision of care, reimbursement, re-routing and compensation , and to fulfil the carrier’s obligations under applicable Union law on safety and security. The carrier shall delete the contact details within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. | 8. Where the passenger does not acquire a single multimodal contract or a combined multimodal ticket directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger and the booking details to the carriers concerned. The carrier shall only use these contact details to the extent necessary to comply with its obligations under this Regulation to provide information, provision of care, reimbursement, re-routing and compensation , and to fulfil the carrier’s obligations under applicable Union law on safety and security. The processing of personal data should be in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council. |
Or. en
Amendment 156
Stanislav Stoyanov
Proposal for a regulation
Article 5 – paragraph 8
| Text proposed by the Commission | Amendment |
|---|---|
| 8. Where the passenger does not acquire a single multimodal contract directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger and the booking details to the carriers concerned. The carrier may only use these contact details to the extent necessary to comply with its obligations under this Regulation to provide information, provision of care, reimbursement, re-routing and compensation , and to fulfil the carrier’s obligations under applicable Union law on safety and security. The carrier shall delete the contact details within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. | 8. Where the passenger does not acquire a single multimodal contract directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger that are necessary for transport and the booking details to the carriers concerned. The carrier may only use these contact details to the extent necessary to comply with its obligations under this Regulation to provide information, provision of care, reimbursement, re-routing and compensation , and to fulfil the carrier’s obligations under applicable Union law on safety and security. The carrier shall delete the contact details within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. |
Or. en
Amendment 157
Matteo Ricci
Proposal for a regulation
Article 5 – paragraph 8 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 8 a. Intermediaries shall provide accessible, effective telephone assistance for all passengers once a multimodal or combined ticket has been booked and provide help and assistance on electronic tickets and electronic and printed versions of a boarding card. This service shall provide information and may provide alternative proposals in the event of disruption and shall under no circumstances exceed the cost of a local call. Intermediaries shall provide the passengers with clearly legible and transparent information about passenger rights and shall clearly inform passengers of the information to be provided when process of requesting compensation or reimbursement. The contact details of the national enforcement body or other body designated under Article 20 shall also be given to the passenger in written form. |
Or. en
Amendment 158
Nikolina Brnjac
Proposal for a regulation
Article 5 – paragraph 8 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 8 a. Where the passenger acquires a combined multimodal ticket, the carrier or the intermediary shall also provide the contact details of the passenger and the booking details to the carriers concerned. |
Or. en
Amendment 159
Nikolina Brnjac
Proposal for a regulation
Article 5 – paragraph 8 b (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 8 b. Where an intermediary acquires a ticket on behalf of a passenger, the intermediary shall provide passengers, on the booking confirmation, with the booking details. The intermediary shall also allow passengers to easily access via its website, its communications with the passenger, the relevant carriers form, email address and contact details for claims related to their reimbursement, compensation or any claims arising from the contract of carriage. |
Or. en
Amendment 160
Matteo Ricci
Proposal for a regulation
Article 5 – paragraph 8 b (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 8 b. When offering a ticket, intermediaries shall inform passengers about the full cost of the ticket and all other costs such as the intermediation, administrative, service or cancellation fees. Optional price supplements shall be clearly visible next to ticket price and at every step of the booking process. |
Or. en
Amendment 161
Andreas Schieder, Sérgio Gonçalves
Proposal for a regulation
Article 5 – paragraph 9
| Text proposed by the Commission | Amendment |
|---|---|
| 9. Carriers and intermediaries which are SMEs shall be exempted from the provisions on real-time information under this Article. | deleted |
Or. en
Amendment 162
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 5 – paragraph 9
| Text proposed by the Commission | Amendment |
|---|---|
| 9. Carriers and intermediaries which are SMEs shall be exempted from the provisions on real-time information under this Article. | 9. Carriers and intermediaries which are SMEs shall be exempted from the provisions on real-time information under this Article. From 1 January [of the 5th year following the entry into application of this Regulation], provisions on real-time information under this article shall also apply to carriers and intermediaries which are SMEs. |
Or. en
Amendment 163
Ondřej Kovařík
Proposal for a regulation
Article 5 – paragraph 9 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 9 a. Where an intermediary acquires a ticket on behalf of a passenger, the intermediary shall inform the respective carrier(s) at the time of booking about the fact that it has booked the ticket as an intermediary. It shall provide the respective carrier(s) with the contact and booking details of the passenger concerned. |
Or. en
Amendment 164
Kosma Złotowski
Proposal for a regulation
Article 5 – paragraph 9 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 9 a. Where an intermediary acquires a ticket on behalf of a passenger, the intermediary shall provide passengers, on the booking confirmation, with the booking details. The intermediary shall also allow passengers to easily access its' email address and contact details. |
Or. en
Amendment 165
Andreas Schieder, Daniel Attard, Sérgio Gonçalves
Proposal for a regulation
Article 5 – paragraph 9 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 9 a. Where an intermediary acquires a ticket on behalf of a passenger, the intermediary shall provide passengers, on the booking confirmation, with the booking details. |
Or. en
Amendment 166
Jan-Christoph Oetjen, Urmas Paet, Oihane Agirregoitia Martínez, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 6 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Without prejudice to Article 10 (1) of Regulation (EU) 2021/782, carriers offering single multimodal contracts shall provide other carriers and intermediaries which sell their contracts with access to the travel information set out in Article 5(2) to (5). | 1. Without prejudice to Article 10 (1) of Regulation (EU) 2021/782, carriers offering single multimodal contracts shall, where technically possible, provide other carriers and intermediaries which sell their contracts with access to any information necessary to implement the requirements in this Regulation, in particular the travel information set out in Article 5(2) to (5) as soon as the information becomes available. |
Or. en
Amendment 167
Kosma Złotowski
Proposal for a regulation
Article 6 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Without prejudice to Article 10 (1) of Regulation (EU) 2021/782, carriers offering single multimodal contracts shall provide other carriers and intermediaries which sell their contracts with access to the travel information set out in Article 5(2) to (5). | 1. Without prejudice to Article 10 (1) of Regulation (EU) 2021/782, carriers offering single multimodal contracts shall provide other carriers and intermediaries which sell their contracts with access to the travel information, limited to the extent provided for in the commercial agreement between the carriers, set out in Article 5(2) to (5). |
Or. en
Amendment 168
Merja Kyllönen
Proposal for a regulation
Article 6 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Without prejudice to Article 10 (1) of Regulation (EU) 2021/782, carriers offering single multimodal contracts shall provide other carriers and intermediaries which sell their contracts with access to the travel information set out in Article 5(2) to (5). | 1. Without prejudice to Article 10 (1) of Regulation (EU) 2021/782, carriers offering single multimodal contracts shall provide other carriers and intermediaries which are contractually authorised to sell their contracts with access to the travel information set out in Article 5(2) to (5). |
Or. en
Justification
The industry believes that carriers offering single multimodal contracts should only be obliged to share travel information with other carriers or intermediaries selling the tickets where there is a commercial agreement or legal relationship between them. This would also make it practical for carriers to comply with the information sharing obligations under Article 5.
Amendment 169
Jan-Christoph Oetjen, Urmas Paet, Oihane Agirregoitia Martínez, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 6 – paragraph 1 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 1 a. Without prejudice to Article 10 (1) of Regulation (EU) 2021/782, carriers having an existing contractual relationship with intermediaries shall, where technically possible, provide this intermediary with access to any information necessary to implement the requirements in this Regulation, in particular the travel information set out in Article 5(2) to (5) as soon as the information becomes available. |
Or. en
Amendment 170
Merja Kyllönen
Proposal for a regulation
Article 6 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Carriers offering single multimodal contracts shall distribute this information and grant access in a non-discriminatory manner and without undue delay. A one-off request shall be sufficient to have continuous access to information. The carrier obliged to make available information in accordance with paragraph 1 may request the conclusion of a contract or other arrangement on whose basis information is distributed or access is granted. The terms and conditions of any contract or arrangement for the use of the information shall not unnecessarily restrict possibilities for its reuse. The terms and conditions shall not be used to restrict competition. Carriers offering single multimodal contracts may require from other carriers and intermediaries a fair, reasonable and proportionate financial compensation for the costs incurred in providing the access. | 2. Carriers offering single multimodal contracts shall distribute this information and grant access in a non-discriminatory manner and without undue delay. The carrier obliged to make available information in accordance with paragraph 1 may request the conclusion of a contract or other arrangement on whose basis information is distributed or access is granted. The terms and conditions of any contract or arrangement for the use of the information shall not unnecessarily restrict possibilities for its reuse. The terms and conditions shall not be used to restrict competition. Carriers offering single multimodal contracts may require from other carriers and intermediaries a fair, reasonable and proportionate financial compensation for the costs incurred in providing the access. |
Or. en
Justification
The industry believes that carriers offering single multimodal contracts should only be obliged to share travel information with other carriers or intermediaries selling the tickets where there is a commercial agreement or legal relationship between them. This would also make it practical for carriers to comply with the information sharing obligations under Article 5.
Amendment 171
Jan-Christoph Oetjen, Urmas Paet, Oihane Agirregoitia Martínez, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 6 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Carriers offering single multimodal contracts shall distribute this information and grant access in a non-discriminatory manner and without undue delay. A one-off request shall be sufficient to have continuous access to information. The carrier obliged to make available information in accordance with paragraph 1 may request the conclusion of a contract or other arrangement on whose basis information is distributed or access is granted. The terms and conditions of any contract or arrangement for the use of the information shall not unnecessarily restrict possibilities for its reuse. The terms and conditions shall not be used to restrict competition. Carriers offering single multimodal contracts may require from other carriers and intermediaries a fair, reasonable and proportionate financial compensation for the costs incurred in providing the access. | 2. Carriers offering single multimodal contracts shall distribute this information and grant access in a non-discriminatory manner and without undue delay, if possible in real-time. A one-off request shall be sufficient to have continuous access to information. The carrier obliged to make available information in accordance with paragraph 1 may request the conclusion of a contract or other arrangement on whose basis information is distributed or access is granted. The terms and conditions of any contract or arrangement for the use of the information shall not unnecessarily restrict possibilities for its reuse. The terms and conditions shall not be used to restrict competition. Carriers offering single multimodal contracts may require from other carriers and intermediaries a fair, reasonable and proportionate financial compensation for the costs incurred in providing the access. |
Or. en
Amendment 172
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 7 – title
| Text proposed by the Commission | Amendment |
|---|---|
| Reimbursement and re-routing | Reimbursement and re-routing for single multimodal contracts |
Or. en
Amendment 173
Arash Saeidi
Proposal for a regulation
Article 7 – title
| Text proposed by the Commission | Amendment |
|---|---|
| Reimbursement and re-routing | Reimbursement and re-routing in single multimodal contracts |
Or. en
Amendment 174
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 7 – paragraph 1 – subparagraph 1 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| Where a missed connection of a subsequent transport service during a multimodal journey, concluded under a single multimodal contract, occurs or is reasonably to be expected to occur due to a delay or cancellation of a preceding transport service under that same contract, the contracting carrier shall immediately offer the passenger the choice between one of the following options: | Where a missed connection of a subsequent transport service during a multimodal journey, concluded under a single multimodal contract, occurs or is reasonably to be expected to occur due to a delay or cancellation of a preceding transport service under that same contract and arrival at the final destination under the transport contract is expected to be subject to a delay of 60 minutes or more, the contracting carrier shall immediately offer the passenger the choice between one of the following options: |
Or. en
Amendment 175
Jan-Christoph Oetjen, Urmas Paet, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 7 – paragraph 1 – subparagraph 1 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| Where a missed connection of a subsequent transport service during a multimodal journey, concluded under a single multimodal contract, occurs or is reasonably to be expected to occur due to a delay or cancellation of a preceding transport service under that same contract, the contracting carrier shall immediately offer the passenger the choice between one of the following options: | Where a missed connection of a subsequent transport service during a multimodal journey, concluded under a single multimodal contract and arrival at the final destination under the transport contract is expected to be subject to a delay of 60 minutes or more, occurs or is reasonably to be expected to occur due to a delay or cancellation of a preceding transport service under that same contract, the contracting carrier shall immediately offer the passenger the choice between one of the following options: |
Or. en
Justification
For the purpose of consistency with other regulations on passenger rights, thresholds for delays should also apply here. These have proven effective because they create financial incentives for minimising delays and limit costs for companies if passengers can still reach their destination with a limited delay.
Amendment 176
Merja Kyllönen
Proposal for a regulation
Article 7 – paragraph 1 – subparagraph 1 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| Where a missed connection of a subsequent transport service during a multimodal journey, concluded under a single multimodal contract, occurs or is reasonably to be expected to occur due to a delay or cancellation of a preceding transport service under that same contract, the contracting carrier shall immediately offer the passenger the choice between one of the following options: | Where a missed connection of a subsequent transport service during a multimodal journey, concluded under a single multimodal contract, occurs due to a delay or cancellation of a preceding transport service under that same contract, the contracting or operating carrier shall immediately offer the passenger the choice between one of the following options: |
Or. en
Justification
The industry recommends limiting the scope of this article to single multimodal tickets/contracts. Single multimodal contracts or tickets (Category A) provide for the clearest definition of liability and set of rights, given that there is generally an underlying legal or contractual relationship between the two operators. For other categories carriers are not necessarily aware their offers have been bundled together and are not in a position to have an overview of the journey.
Amendment 177
Ştefan Muşoiu
Proposal for a regulation
Article 7 – paragraph 1 – subparagraph 1 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) reimbursement of the full cost of the ticket, under the conditions by which it was paid for the part or parts of his or her journey not made and for the part or parts already made if the journey is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant, a return service to the first point of departure at the earliest opportunity; | (a) reimbursement of the full cost of the ticket, under the conditions by which this is guaranteed, being the full market value costs, for the part or parts of his or her journey not made and for the part or parts already made if the journey is no longer serving any purpose in relation to the passenger’s original travel plan. This should be accompanied, if relevant, by return transport to the first point of departure at the earliest opportunity, along with reimbursement of the associated costs incurred by the passenger, including accommodation, alternative transport, food and other justified additional costs. |
Or. ro
Justification
The reimbursement made must be at fair market value so as to give the passenger the opportunity to fly to the destination with another airline on that day and thus offer him or her the possibility to purchase a ticket from a competitor at that day's price.
Amendment 178
Kosma Złotowski
Proposal for a regulation
Article 7 – paragraph 1 – subparagraph 1 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) reimbursement of the full cost of the ticket, under the conditions by which it was paid for the part or parts of his or her journey not made and for the part or parts already made if the journey is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant, a return service to the first point of departure at the earliest opportunity; | (a) reimbursement of the full cost of the ticket, under the conditions by which it was paid for the part or parts of his or her journey not made and for the part or parts already made if the journey is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant, a return service to the first point of departure within a deadline that does not exceed 24 hours from the arrival time scheduled in the booking. |
Or. en
Amendment 179
Merja Kyllönen
Proposal for a regulation
Article 7 – paragraph 1 – subparagraph 1 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) continuation or re-routing, under comparable transport conditions, to the final destination at the earliest opportunity; | (b) where the passenger acquires a single multimodal contract via an intermediary, reimbursement by the carrier of the full amount received for the payment of the ticket from the intermediary that has purchased the ticket on behalf of the passenger, excluding any intermediation fees which might have been charged by the intermediary, together with, when relevant, a return service to the first point of departure at the earliest opportunity; |
Or. en
Amendment 180
Arash Saeidi
Proposal for a regulation
Article 7 – paragraph 1 – subparagraph 1 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) continuation or re-routing, under comparable transport conditions, to the final destination at the earliest opportunity; | (b) continuation or re-routing, under comparable transport conditions, to the final destination at the earliest opportunity, including with competitors, where necessary; |
Or. en
Justification
This amendment strengthens passenger rights by ensuring they have access to prompt re-routing, including with competing carriers.
Amendment 181
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 7 – paragraph 1 – subparagraph 1 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) continuation or re-routing, under comparable transport conditions, to the final destination at the earliest opportunity; | (b) continuation or re-routing, under comparable transport conditions, to the final destination at the earliest opportunity, including by commissioning another carrier; |
Or. en
Amendment 182
Jan-Christoph Oetjen, Urmas Paet, Oihane Agirregoitia Martínez, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 7 – paragraph 1 – subparagraph 1 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) continuation or re-routing, under comparable transport conditions, to the final destination at the earliest opportunity; | (b) continuation or re-routing, under comparable transport modes and conditions, to the final destination at the earliest opportunity; |
Or. en
Amendment 183
Merja Kyllönen
Proposal for a regulation
Article 7 – paragraph 1 – subparagraph 1 – point c
| Text proposed by the Commission | Amendment |
|---|---|
| (c) continuation or re-routing, under comparable transport conditions, to the final destination at a later date at the passenger’s convenience. | (c) continuation or re-routing, under comparable transport modes and conditions, as soon as contractual arrangements are in place between the tranport operators involved in the replacement journey to the final destination. |
Or. en
Amendment 184
Jan-Christoph Oetjen, Urmas Paet, Oihane Agirregoitia Martínez, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 7 – paragraph 1 – subparagraph 1 – point c
| Text proposed by the Commission | Amendment |
|---|---|
| (c) continuation or re-routing, under comparable transport conditions, to the final destination at a later date at the passenger’s convenience. | (c) continuation or re-routing, under comparable transport modes and conditions, to the final destination at a later date at the passenger’s convenience depending on the carrier's availability. |
Or. en
Amendment 185
Merja Kyllönen
Proposal for a regulation
Article 7 – paragraph 1 – subparagraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| The contracting carrier shall make the arrangements necessary for the option chosen by the passenger. | (d) continuation or re-routing, under comparable transport modes and conditions as soon as contractual arrangements are in place between the transport operators involved in the replacement journey, to the final destination at a later date at the passenger's convenience and subject to carriers' availabilities. |
| The contracting or operating carrier shall make the arrangements necessary for the option chosen by the passenger. |
Or. en
Amendment 186
Laurent Castillo
Proposal for a regulation
Article 7 – paragraph 1 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 1a. Where, for the purposes of paragraph 1, the carrier is not the operating carrier, the immediate offer made to the passenger may be delegated to the operating carrier if the latter has agreed to this with the carrier. |
Or. fr
Amendment 187
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 7 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Where, for the purposes of points (b) and (c) of paragraph 1, comparable re-routing is operated by the same carrier or another carrier is commissioned to perform the re-routing, this shall not generate additional costs to the passenger. That requirement also applies where the re-routing involves the use of transport of a higher service class and alternative modes of transport. Carriers shall make reasonable efforts to avoid additional connections and to ensure that delay in the total travel time is as short as possible. | 2. Where, for the purposes of points (b) and (c) of paragraph 1, comparable re-routing is operated by the same carrier or another carrier is commissioned to perform the re-routing, this shall not generate additional costs to the passenger. That requirement also applies where the re-routing involves the use of transport of a higher service class and alternative modes of transport. Carriers shall make all possible efforts to avoid additional connections and to ensure that delay in the total travel time is as short as possible. |
Or. en
Amendment 188
Arash Saeidi
Proposal for a regulation
Article 7 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Where, for the purposes of points (b) and (c) of paragraph 1, comparable re-routing is operated by the same carrier or another carrier is commissioned to perform the re-routing, this shall not generate additional costs to the passenger. That requirement also applies where the re-routing involves the use of transport of a higher service class and alternative modes of transport. Carriers shall make reasonable efforts to avoid additional connections and to ensure that delay in the total travel time is as short as possible. | 2. Where, for the purposes of points (b) and (c) of paragraph 1, comparable re-routing is operated by the same carrier or another carrier is commissioned to perform the re-routing, this shall not generate additional costs to the passenger. That requirement also applies where the re-routing involves the use of transport of a higher service class and alternative modes of transport. Carriers shall make best efforts to avoid additional connections and to ensure that delay in the total travel time is as short as possible. |
Or. en
Amendment 189
Merja Kyllönen
Proposal for a regulation
Article 7 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Re-routing transport service providers shall provide persons with disabilities and persons with reduced mobility with a level of assistance and accessibility comparable to the missed transport service when offering an alternative service. Re-routing transport service providers shall pay particular attention to provide persons with disabilities and persons with reduced mobility with alternative services which are appropriate to their needs, and which differ from those offered to other passengers. | 3. Re-routing transport service providers shall make reasonable efforts to provide persons with disabilities and persons with reduced mobility with a level of assistance and accessibility comparable to the missed transport service when offering an alternative service, reflective of the pre-notice given to the original operator and the infrastructural specificities of the rerouting transport service. Re-routing transport service providers shall pay particular attention to provide persons with disabilities and persons with reduced mobility with alternative services which are appropriate to their needs, and which differ from those offered to other passengers. |
Or. en
Amendment 190
Jan-Christoph Oetjen, Urmas Paet, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 7 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Re-routing transport service providers shall provide persons with disabilities and persons with reduced mobility with a level of assistance and accessibility comparable to the missed transport service when offering an alternative service. Re-routing transport service providers shall pay particular attention to provide persons with disabilities and persons with reduced mobility with alternative services which are appropriate to their needs, and which differ from those offered to other passengers. | 3. Re-routing transport service providers shall, if possible, provide persons with disabilities and persons with reduced mobility with a level of assistance and accessibility comparable to the missed transport service when offering an alternative service. Re-routing transport service providers shall pay particular attention to provide persons with disabilities and persons with reduced mobility with alternative services which are appropriate to their needs, and which differ from those offered to other passengers. |
Or. en
Amendment 191
Arash Saeidi
Proposal for a regulation
Article 7 – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| 4. The reimbursement referred to in point (a) of paragraph 1 shall be paid within 14 days after the receipt of the request. Member States may require contracting carriers to accept such requests by particular means of communication, provided that the requirement does not create discriminatory effects. The reimbursement may take the form of money, vouchers or the provision of other services provided that the terms of those vouchers and services are sufficiently flexible, in particular regarding the validity period and destination, and that the passenger expressly agrees to accept those vouchers and services. The reimbursement of the ticket price shall not be reduced by financial transaction costs such as fees, telephone costs or stamps. | 4. The reimbursement referred to in point (a) of paragraph 1 shall be paid within 30 days after the receipt of the request. Member States may require contracting carriers to accept such requests by particular means of communication, provided that the requirement does not create discriminatory effects. The reimbursement may take the form of money, vouchers or the provision of other services provided that the terms of those vouchers and services are sufficiently flexible, in particular regarding the validity period and destination, and that the passenger expressly agrees to accept those vouchers and services instead of money. Where a voucher or alternative service remains fully or partially unused by the passenger, the passenger shall be entitled to request a full monetary reimbursement at any time before or at the expiry of the voucher or service, which shall be paid within 30 days of the passenger’s request. The reimbursement of the ticket price shall not be reduced by financial transaction costs such as fees, telephone costs or stamps. |
Or. en
Justification
This amendment strengthens passenger rights by reinforcing the right to reimbursement, giving passengers the flexibility to opt for a full cash refund if vouchers are unused. Extending the reimbursement period to 30 days ensures timely but realistic compensation procedures.
Amendment 192
Andreas Schieder, Daniel Attard, Sérgio Gonçalves
Proposal for a regulation
Article 7 – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| 4. The reimbursement referred to in point (a) of paragraph 1 shall be paid within 14 days after the receipt of the request. Member States may require contracting carriers to accept such requests by particular means of communication, provided that the requirement does not create discriminatory effects. The reimbursement may take the form of money, vouchers or the provision of other services provided that the terms of those vouchers and services are sufficiently flexible, in particular regarding the validity period and destination, and that the passenger expressly agrees to accept those vouchers and services. The reimbursement of the ticket price shall not be reduced by financial transaction costs such as fees, telephone costs or stamps. | 4. The reimbursement referred to in point (a) of paragraph 1 shall be paid within 14 days after the receipt of the request. Member States may require contracting carriers to accept such requests by particular means of communication, provided that the requirement does not create discriminatory effects. The reimbursement shall take the form of money. Only with the express agreement of the passenger, the reimbursement may take the form of vouchers. The reimbursement can also take the form of the provision of other services, which shall be sufficiently flexible, in particular regarding the validity period and destination, and that the passenger expressly agrees to accept those vouchers and services. The reimbursement of the ticket price shall not be reduced by financial transaction costs such as fees, telephone costs or stamps. |
Or. en
Amendment 193
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 7 – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| 4. The reimbursement referred to in point (a) of paragraph 1 shall be paid within 14 days after the receipt of the request. Member States may require contracting carriers to accept such requests by particular means of communication, provided that the requirement does not create discriminatory effects. The reimbursement may take the form of money, vouchers or the provision of other services provided that the terms of those vouchers and services are sufficiently flexible, in particular regarding the validity period and destination, and that the passenger expressly agrees to accept those vouchers and services. The reimbursement of the ticket price shall not be reduced by financial transaction costs such as fees, telephone costs or stamps. | 4. The reimbursement referred to in point (a) of paragraph 1 shall be paid within 30 days after the receipt of the request. Member States may require contracting carriers to accept such requests by particular means of communication, provided that the requirement does not create discriminatory effects. The reimbursement shall take the form of money. At the express request of the passenger, the reimbursement may also take the form of vouchers or the provision of other services provided that the terms of those vouchers and services are sufficiently flexible, in particular regarding the validity period and destination. The reimbursement of the ticket price shall not be reduced by financial transaction costs such as fees, telephone costs or stamps. |
Or. en
Amendment 194
Kosma Złotowski
Proposal for a regulation
Article 7 – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| 4. The reimbursement referred to in point (a) of paragraph 1 shall be paid within 14 days after the receipt of the request. Member States may require contracting carriers to accept such requests by particular means of communication, provided that the requirement does not create discriminatory effects. The reimbursement may take the form of money, vouchers or the provision of other services provided that the terms of those vouchers and services are sufficiently flexible, in particular regarding the validity period and destination, and that the passenger expressly agrees to accept those vouchers and services. The reimbursement of the ticket price shall not be reduced by financial transaction costs such as fees, telephone costs or stamps. | 4. The reimbursement referred to in point (a) of paragraph 1 shall be paid within 30 days after the receipt of the request. Member States may require contracting carriers to accept such requests by particular means of communication, provided that the requirement does not create discriminatory effects. The reimbursement may take the form of money, vouchers or the provision of other services provided that the terms of those vouchers and services are sufficiently flexible, in particular regarding the validity period and destination, and that the passenger expressly agrees to accept those vouchers and services. The reimbursement of the ticket price shall not be reduced by financial transaction costs such as fees, telephone costs or stamps. |
Or. en
Justification
Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations (recast)
Amendment 195
Flavio Tosi
Proposal for a regulation
Article 7 – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| 4. The reimbursement referred to in point (a) of paragraph 1 shall be paid within 14 days after the receipt of the request. Member States may require contracting carriers to accept such requests by particular means of communication, provided that the requirement does not create discriminatory effects. The reimbursement may take the form of money, vouchers or the provision of other services provided that the terms of those vouchers and services are sufficiently flexible, in particular regarding the validity period and destination, and that the passenger expressly agrees to accept those vouchers and services. The reimbursement of the ticket price shall not be reduced by financial transaction costs such as fees, telephone costs or stamps. | 4. The reimbursement referred to in point (a) of paragraph 1 shall be paid within 30 days after the receipt of the request. Member States may require contracting carriers to accept such requests by particular means of communication, provided that the requirement does not create discriminatory effects. The reimbursement may take the form of money, vouchers or the provision of other services provided that the terms of those vouchers and services are sufficiently flexible, in particular regarding the validity period and destination, and that the passenger expressly agrees to accept those vouchers and services. The reimbursement of the ticket price shall not be reduced by financial transaction costs such as fees, telephone costs or stamps. |
Or. en
Justification
Allowing carriers 30 days to reimburse passengers upon receipt of the request, as established by Regulation (EU) 2021/782 on rail passenger rights, aligns more closely with practical implementation.
Amendment 196
Andreas Schieder, Daniel Attard, Sérgio Gonçalves
Proposal for a regulation
Article 7 – paragraph 4 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 4 a. 1. Before offering passengers combined multimodal tickets, carriers and intermediaries are required to ensure that consumers are offered free of charge, in the event of a missed connection for a subsequent transport service during a multimodal journey under a multimodal contract, or in the event of cancellation of a previous transport service under a combined multimodal contract, at least with: | |
| (a) continuation or re-routing, under comparable transport conditions, to the final destination as soon as possible, including with competitors, if necessary. | |
| (b) meals and refreshments in reasonable relation to the waiting time | |
| (c) hotel or other accommodation, and transport between the terminal and the place of accommodation, in cases where a stay of one or more nights or an additional stay is necessary. | |
| The access requirements of persons with disabilities and persons with reduced mobility and the needs of assistance dogs shall be taken into account. | |
| In applying paragraph 2, the operating carrier shall pay particular attention to the needs of persons with disabilities and persons with reduced mobility, as well as to those of any accompanying persons and assistance dogs. | |
| Information under this article shall be provided to consumers at pre-contractual stage, in the booking confirmation and when a travel disruption triggering the rights under this article arise. |
Or. en
Amendment 197
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 7 – paragraph 4 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 4 a. In case the contracting carrier does not comply with the obligation laid down in paragraph 4, it shall be subject to the penalties defined in article 25, paragraph 1b. |
Or. en
Amendment 198
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 7 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| Article 7a | |
| Compensation for single multimodal contracts | |
| 1. Without losing the right to transport, a passenger under a single multimodal contract is entitled to compensation for delays that occur between the place of departure and arrival as stated on the single multimodal contract. The compensation scheme shall be established as follows: | |
| (a) 50% of the total amount paid for a delay of 60 to 119 minutes; | |
| (b) 100% of the total amount paid for a delay of 120 minutes or more. | |
| 2. Carriers and intermediaries shall inform the passenger about the possibility to request reimbursement and/or compensation as soon as they are entitled to those due to travel disruptions, and send them the common form via electronic means as referred to in article 11, paragraph 3. They shall indicate in their communication to which addresses, both geographical and e-mail, requests can be introduced. A general link directing passengers to general information about their rights shall also be included in this communication. | |
| 3. The passenger shall claim the compensation to the carrier from whom he or she has purchased the ticket. The compensation shall be paid within 30 days after the submission for the compensation. The compensation shall take the form of money or, at the express request of the passenger, the form of vouchers or the provision of other services. The terms of those vouchers and services shall be sufficiently flexible, in particular regarding the validity period and destination | |
| 4. In the event that the contracting carrier does not comply with the obligation laid down in paragraph 3, it shall be subject to the penalties defined in article 25, paragraph 1b. |
Or. en
Amendment 199
Andreas Schieder, Sérgio Gonçalves
Proposal for a regulation
Article 7 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| Article7a | |
| Compensation for delays for single multimodal tickets | |
| 1. Without losing the right of transport, a passenger under a single multimodal contract is entitled to compensation for delays if he or she is facing a delay between the places of departure and final destination stated in the single multimodal contract. The minimum compensation for delays shall be as follows: | |
| a)50% of the ticket price for a delay of 60 to 119 minutes; | |
| b) 100 % of the ticket price for a delay of 120 minutes or more. The passenger shall claim the compensation to the operating carrier, part of the single multimodal contract, at the origin of the travel disruption. | |
| 2. The compensation of the ticket price shall be paid within one month after the submission of the request for compensation. The compensation referred to in paragraph 1 shall be paid in money, by electronic bank transfer, or with the signed |
Or. en
Amendment 200
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 8 – title
| Text proposed by the Commission | Amendment |
|---|---|
| Reimbursement when the single multimodal contract was booked through an intermediary | Reimbursement when the single multimodal contract or the combined multimodal ticket was booked through an intermediary |
Or. en
Amendment 201
Andreas Schieder, Daniel Attard, Sérgio Gonçalves
Proposal for a regulation
Article 8 – title
| Text proposed by the Commission | Amendment |
|---|---|
| Reimbursement when the single multimodal contract was booked through an intermediary | Reimbursement when the multimodal contract was booked through an intermediary |
Or. en
Amendment 202
Merja Kyllönen
Proposal for a regulation
Article 8 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Where the passenger has bought the single multimodal contract through an intermediary, the contracting carrier may make the reimbursement referred to in Article 7(1) point (a) through that intermediary in accordance with this Article. | 1. Where the passenger has bought the single multimodal contract through an intermediary, as per the established "follow the money" principle, the intermediary shall be liable for reimbursing passengers the full cost of the contract, which includes the cost of the tickets as well as any intermediation fees. The carrier shall be liable for reimbursing the intermediary only the amount it has received from each of them. |
Or. en
Amendment 203
Matteo Ricci
Proposal for a regulation
Article 8 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Where the passenger has bought the single multimodal contract through an intermediary, the contracting carrier may make the reimbursement referred to in Article 7(1) point (a) through that intermediary in accordance with this Article. | 1. Where the passenger has bought the single multimodal or combined contract through an intermediary, the contracting carrier may make the reimbursement referred to in Article 7(1) point (a) through that intermediary. In such a case, the intermediary shall reimburse the passenger in accordance with this Article. |
Or. en
Amendment 204
Jan-Christoph Oetjen, Urmas Paet, Oihane Agirregoitia Martínez, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 8 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Where the passenger has bought the single multimodal contract through an intermediary, the contracting carrier may make the reimbursement referred to in Article 7(1) point (a) through that intermediary in accordance with this Article. | 1. Where the passenger has bought the single multimodal contract through an intermediary that has an existing contractual relationship with the carrier, the contracting carrier shall make the reimbursement referred to in Article 7(1) point (a) through that intermediary in accordance with this Article. |
Or. en
Justification
Passengers benefit most when reimbursements are processed through the same method they used for payment, aligning with the "follow the money" principle.
Amendment 205
Nikolina Brnjac
Proposal for a regulation
Article 8 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Where the passenger has bought the single multimodal contract through an intermediary, the contracting carrier may make the reimbursement referred to in Article 7(1) point (a) through that intermediary in accordance with this Article. | 1. Where the passenger has bought the single multimodal contract through an intermediary, the contracting carrier shall make the reimbursement referred to in Article 7(1) point (a) through that intermediary in accordance with this Article. |
Or. en
Amendment 206
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 8 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Where the passenger has bought the single multimodal contract through an intermediary, the contracting carrier may make the reimbursement referred to in Article 7(1) point (a) through that intermediary in accordance with this Article. | 1. Where the passenger has bought the single multimodal contract or the combined multimodal ticket through an intermediary, the contracting carrier may make the reimbursement through that intermediary in accordance with this Article. |
Or. en
Amendment 207
Andreas Schieder, Sérgio Gonçalves
Proposal for a regulation
Article 8 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Where the passenger has bought the single multimodal contract through an intermediary, the contracting carrier may make the reimbursement referred to in Article 7(1) point (a) through that intermediary in accordance with this Article. | 1. Where the passenger has bought a single multimodal contract, or a combined multimodal contract through an intermediary, the contracting carrier may make the reimbursement through that intermediary in accordance with this Article. |
Or. en
Amendment 208
Nikolina Brnjac
Proposal for a regulation
Article 8 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. The intermediary and the contracting carrier shall inform the passenger about the reimbursement process as provided for in this Article in a clear, comprehensible and easily accessible manner at the time of booking and on the booking confirmation. | 2. The intermediary and the contracting carrier shall inform the customer about the reimbursement process as provided for in this Article in a clear, comprehensible and easily accessible manner at the time of booking and on the booking confirmation, when providing customer with the common reimbursement and compensation form and, when travel disruption triggering the right to refund, and compensation occurs. |
Or. en
Justification
In many situations, especially with business travel, the traveler may not be the person who purchased the ticket(s). Refunds should always be issued to the original form of payment, meaning the individual or entity that made the payment.
Amendment 209
Ondřej Kovařík
Proposal for a regulation
Article 8 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. The intermediary and the contracting carrier shall inform the passenger about the reimbursement process as provided for in this Article in a clear, comprehensible and easily accessible manner at the time of booking and on the booking confirmation. | 2. The intermediary and the contracting carrier shall inform the passenger about the reimbursement process as provided for in this Article in a clear, comprehensible and easily accessible manner at the time of booking and on the booking confirmation and when travel disruption occurs that entitles the passenger to the right to a refund and compensation under this Regulation. |
Or. en
Amendment 210
Julien Leonardelli
Proposal for a regulation
Article 8 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. The intermediary and the contracting carrier shall inform the passenger about the reimbursement process as provided for in this Article in a clear, comprehensible and easily accessible manner at the time of booking and on the booking confirmation. | 2. The intermediary and the contracting carrier shall inform the passenger about the reimbursement process as provided for in this Article in a clear, comprehensible and easily accessible manner, also in accordance with the accessibility requirements set out in Annex I to Directive 2019/882, at the time of booking and on the booking confirmation. |
Or. fr
Amendment 211
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 8 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. The intermediary and the contracting carrier shall inform the passenger about the reimbursement process as provided for in this Article in a clear, comprehensible and easily accessible manner at the time of booking and on the booking confirmation. | 2. The intermediary and the contracting carrier shall inform the passenger about the reimbursement process as provided for in this Article in a clear, comprehensible and easily accessible manner at the time of booking, on the booking confirmation and in case travel disruptions trigger the right to reimbursement and compensation. |
Or. en
Amendment 212
Merja Kyllönen
Proposal for a regulation
Article 8 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. The intermediary and the contracting carrier shall inform the passenger about the reimbursement process as provided for in this Article in a clear, comprehensible and easily accessible manner at the time of booking and on the booking confirmation. | 2. The intermediary shall inform the passenger about the reimbursement process as provided for in this Article in a clear, comprehensible and easily accessible manner at the time of booking and on the booking confirmation. |
Or. en
Amendment 213
Matteo Ricci
Proposal for a regulation
Article 8 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. The intermediary and the contracting carrier shall inform the passenger about the reimbursement process as provided for in this Article in a clear, comprehensible and easily accessible manner at the time of booking and on the booking confirmation. | 2. The intermediary shall inform the passenger about the reimbursement process as provided for in this Article in a clear, comprehensible and easily accessible manner at the time of booking and on the booking confirmation. |
Or. en
Amendment 214
Matteo Ricci
Proposal for a regulation
Article 8 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Reimbursement through the intermediary shall be free of charge for passengers and all other parties concerned. | 3. All reimbursements through the intermediary shall be free of charge for passengers including costs related to the intermediation fees, telephone costs or any other fee. |
Or. en
Amendment 215
Andreas Schieder, Sérgio Gonçalves
Proposal for a regulation
Article 8 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Reimbursement through the intermediary shall be free of charge for passengers and all other parties concerned. | 3. All reimbursement through the intermediary shall be free of charge for passengers and all other parties concerned. |
Or. en
Amendment 216
Kosma Złotowski
Proposal for a regulation
Article 8 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Reimbursement through the intermediary shall be free of charge for passengers and all other parties concerned. | 3. Reimbursement through the intermediary shall be free of charge for passengers. |
Or. en
Justification
no definition
Amendment 217
Merja Kyllönen
Proposal for a regulation
Article 8 – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| 4. The carrier shall state publicly, in a clear, comprehensible and easily accessible manner, whether it agrees to process reimbursements through intermediaries, and with which intermediaries it accepts to do so. | deleted |
Or. en
Amendment 218
Nikolina Brnjac
Proposal for a regulation
Article 8 – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| 4. The carrier shall state publicly, in a clear, comprehensible and easily accessible manner, whether it agrees to process reimbursements through intermediaries, and with which intermediaries it accepts to do so. | deleted |
Or. en
Amendment 219
Ondřej Kovařík
Proposal for a regulation
Article 8 – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| 4. The carrier shall state publicly, in a clear, comprehensible and easily accessible manner, whether it agrees to process reimbursements through intermediaries, and with which intermediaries it accepts to do so. | 4. The carrier shall state publicly, in a clear, comprehensible and easily accessible manner, whether it agrees to process reimbursements through intermediaries, and with which intermediaries it accepts to do so. Intermediaries shall publicly disclose, in a clear, comprehensible, and easily accessible manner, whether they have agreements with carriers to process reimbursements, and list those carriers. |
Or. en
Amendment 220
Julien Leonardelli
Proposal for a regulation
Article 8 – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| 4. The carrier shall state publicly, in a clear, comprehensible and easily accessible manner, whether it agrees to process reimbursements through intermediaries, and with which intermediaries it accepts to do so. | 4. The carrier shall state publicly, in a clear, comprehensible and easily accessible manner, also in accordance with the accessibility requirements set out in Annex I to Directive 2019/882, whether it agrees to process reimbursements through intermediaries, and with which intermediaries it accepts to do so. |
Or. fr
Amendment 221
Andreas Schieder, Daniel Attard, Sérgio Gonçalves
Proposal for a regulation
Article 8 – paragraph 5 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| 5. The following shall apply in the case of reimbursement through intermediaries which have paid the contracting carrier for the single multimodal contract from their own accounts: | 5. The following shall apply in the case of reimbursement through intermediaries which have paid the contracting carrier for the multimodal contract from their own accounts: |
Or. en
Amendment 222
Merja Kyllönen
Proposal for a regulation
Article 8 – paragraph 5 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) the contracting carrier shall reimburse the intermediary within seven days, in one transaction through the same payment method which was used at the time of booking, and linking the payment to the original booking reference. The seven-day period shall start on the date of the passenger’s choice of a reimbursement in accordance with Article 7(1), point (a), of this Regulation. The intermediary shall reimburse the passenger via the original payment method, at the latest within a further seven days, and inform the passenger and the carrier thereof; | (a) the contracting carrier shall reimburse the intermediary within 15 days, in one transaction through the same payment method which was used at the time of booking, and linking the payment to the original booking reference. The amount reimbursed by the contracting carrier should be the one it has received from the intermediary for the payment of the ticket, excluding any additional external cost which might have been applied such as intermediation fees. The 15-day period shall start on the date of the passenger’s choice of a reimbursement in accordance with Article 7(1), point (a), of this Regulation. The intermediary shall reimburse the passenger via the original payment method, at the latest within a further 15 days, and inform the passenger and the carrier thereof; |
Or. en
Amendment 223
Matteo Ricci
Proposal for a regulation
Article 8 – paragraph 5 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) the contracting carrier shall reimburse the intermediary within seven days, in one transaction through the same payment method which was used at the time of booking, and linking the payment to the original booking reference. The seven-day period shall start on the date of the passenger’s choice of a reimbursement in accordance with Article 7(1), point (a), of this Regulation. The intermediary shall reimburse the passenger via the original payment method, at the latest within a further seven days, and inform the passenger and the carrier thereof; | (a) the contracting carrier shall reimburse the intermediary the full cost of the ticket as it had received for the ticket from the intermediary, within seven days, in one transaction through the same payment method which was used at the time of booking, and linking the payment to the original booking reference. The seven-day period shall start on the date of the passenger’s choice of a reimbursement in accordance with Article 7(1), point (a), of this Regulation. The intermediary shall reimburse the passenger the full cost of the ticket and the intermediation fees via the original payment method, at the latest within a further seven days, and inform the passenger and the carrier thereof; |
Or. en
Amendment 224
Flavio Tosi
Proposal for a regulation
Article 8 – paragraph 5 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) the contracting carrier shall reimburse the intermediary within seven days, in one transaction through the same payment method which was used at the time of booking, and linking the payment to the original booking reference. The seven-day period shall start on the date of the passenger’s choice of a reimbursement in accordance with Article 7(1), point (a), of this Regulation. The intermediary shall reimburse the passenger via the original payment method, at the latest within a further seven days, and inform the passenger and the carrier thereof; | (a) the contracting carrier shall reimburse the intermediary in reasonable amount of time or as set out in the agreement, in one transaction through the same payment method which was used at the time of booking, and linking the payment to the original booking reference. The reimbursement period shall start on the date of the passenger’s choice of a reimbursement in accordance with Article 7(1), point (a), of this Regulation. The intermediary shall reimburse the passenger via the original payment method, at the latest within a further seven days, and inform the passenger and the carrier thereof; |
Or. en
Amendment 225
Andreas Schieder, Sérgio Gonçalves
Proposal for a regulation
Article 8 – paragraph 5 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) the contracting carrier shall reimburse the intermediary within seven days, in one transaction through the same payment method which was used at the time of booking, and linking the payment to the original booking reference. The seven-day period shall start on the date of the passenger’s choice of a reimbursement in accordance with Article 7(1), point (a), of this Regulation. The intermediary shall reimburse the passenger via the original payment method, at the latest within a further seven days, and inform the passenger and the carrier thereof; | (a) the contracting carrier shall reimburse the intermediary within seven days, in one transaction through the same payment method which was used at the time of booking, and linking the payment to the original booking reference. The seven-day period shall start on the date of the passenger’s choice of a reimbursement. The intermediary shall reimburse the passenger via the original payment method, at the latest within a further seven days, and inform the passenger and the carrier thereof; |
Or. en
Amendment 226
Nikolina Brnjac
Proposal for a regulation
Article 8 – paragraph 5 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) the contracting carrier shall reimburse the intermediary within seven days, in one transaction through the same payment method which was used at the time of booking, and linking the payment to the original booking reference. The seven-day period shall start on the date of the passenger’s choice of a reimbursement in accordance with Article 7(1), point (a), of this Regulation. The intermediary shall reimburse the passenger via the original payment method, at the latest within a further seven days, and inform the passenger and the carrier thereof; | (a) the contracting carrier shall reimburse the intermediary within twenty days, in one transaction through the same payment method which was used at the time of booking, and linking the payment to the original booking reference. The twenty-day period shall start on the date of the passenger’s choice of a reimbursement in accordance with Article 7(1), point (a), of this Regulation. The intermediary shall reimburse the customer via the original payment method, at the latest within a further ten days, and inform the customer and the carrier thereof; |
Or. en
Amendment 227
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 8 – paragraph 5 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) the contracting carrier shall reimburse the intermediary within seven days, in one transaction through the same payment method which was used at the time of booking, and linking the payment to the original booking reference. The seven-day period shall start on the date of the passenger’s choice of a reimbursement in accordance with Article 7(1), point (a), of this Regulation. The intermediary shall reimburse the passenger via the original payment method, at the latest within a further seven days, and inform the passenger and the carrier thereof; | (a) the contracting carrier shall reimburse the intermediary within 15 days, in one transaction through the same payment method which was used at the time of booking, and linking the payment to the original booking reference and shall inform the passenger and the intermediary thereof. The fifteen-day period shall start on the date of the passenger’s choice of a reimbursement. The intermediary shall reimburse the passenger via the original payment method, at the latest within a further fifteen days, and inform the passenger and the carrier thereof; |
Or. en
Amendment 228
Jan-Christoph Oetjen, Urmas Paet, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 8 – paragraph 5 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) the contracting carrier shall reimburse the intermediary within seven days, in one transaction through the same payment method which was used at the time of booking, and linking the payment to the original booking reference. The seven-day period shall start on the date of the passenger’s choice of a reimbursement in accordance with Article 7(1), point (a), of this Regulation. The intermediary shall reimburse the passenger via the original payment method, at the latest within a further seven days, and inform the passenger and the carrier thereof; | (a) the contracting carrier shall reimburse the intermediary within 15 days, in one transaction through the same payment method which was used at the time of booking, and linking the payment to the original booking reference. The 15-day period shall start on the date of the passenger’s choice of a reimbursement in accordance with Article 7(1), point (a), of this Regulation. The intermediary shall reimburse the passenger via the original payment method, at the latest within a further 15 days, and inform the passenger and the carrier thereof; |
Or. en
Justification
There is no reason why a train ticket in a multimodal journey should be subject to different reimbursement rules than those set out in Regulation 2021/782.
Amendment 229
Andreas Schieder, Sérgio Gonçalves
Proposal for a regulation
Article 8 – paragraph 5 – point a a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (a a) The following rules shall apply in the case of reimbursement through intermediaries which have not paid the single multimodal tickets, the combined multimodal tickers or separate multimodal tickets, from their own accounts: The contracting carrier shall reimburse the consumer within seven days, in one transaction through the same payment method, which was used at the time of booking, and linking the payment to the original booking reference. The seven-day period shall start on the date of the passenger’s choice of a reimbursement. |
Or. en
Amendment 230
Andreas Schieder, Sérgio Gonçalves
Proposal for a regulation
Article 8 – paragraph 5 – point a b (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (a b) Contracting carriers and intermediaries shall provide passengers with the references of the money transfer such as the number of transactions. |
Or. en
Amendment 231
Andreas Schieder, Sérgio Gonçalves
Proposal for a regulation
Article 8 – paragraph 5 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) if the passenger does not receive the reimbursement within 14 days as of the date of choosing a reimbursement in accordance with Article 7(1), point (a)of this Regulation, the contracting carrier shall contact the passenger at the latest on the day following the expiry of the 14-day period in order to receive the payment details for the reimbursement. Upon receipt of these payment details, the contracting carrier shall reimburse the passenger within 14 days and inform the passenger and the intermediary thereof. | deleted |
Or. en
Amendment 232
Flavio Tosi
Proposal for a regulation
Article 8 – paragraph 5 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) if the passenger does not receive the reimbursement within 14 days as of the date of choosing a reimbursement in accordance with Article 7(1), point (a)of this Regulation, the contracting carrier shall contact the passenger at the latest on the day following the expiry of the 14-day period in order to receive the payment details for the reimbursement. Upon receipt of these payment details, the contracting carrier shall reimburse the passenger within 14 days and inform the passenger and the intermediary thereof. | deleted |
Or. en
Justification
The carrier has no automatic information about whether the passenger has received the reimbursement from the intermediary. In case passengers do not receive the requested reimbursement, they should refer directly to the carrier.
Amendment 233
Merja Kyllönen
Proposal for a regulation
Article 8 – paragraph 5 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) if the passenger does not receive the reimbursement within 14 days as of the date of choosing a reimbursement in accordance with Article 7(1), point (a)of this Regulation, the contracting carrier shall contact the passenger at the latest on the day following the expiry of the 14-day period in order to receive the payment details for the reimbursement. Upon receipt of these payment details, the contracting carrier shall reimburse the passenger within 14 days and inform the passenger and the intermediary thereof. | (b) if the passenger does not receive the reimbursement within 30 days as of the date of choosing a reimbursement in accordance with Article 7(1), point (a)of this Regulation, the passenger shall contact the intermediary. If the issue cannot be resolved, the passenger shall then contact the contracting carrier in order to provide the payment details for the reimbursement. Upon receipt of these payment details, the contracting carrier shall reimburse the passenger within 30 days and inform the passenger and the intermediary thereof. |
| Article 8 - paragraph 6 | |
| Intermediaries are liable for duly processing the reimbursement set out in Paragraph 5. In case of a breach of their obligations, intermediaries should be subject to a penalty regime in accordance to the Article 25. |
Or. en
Amendment 234
Nikolina Brnjac
Proposal for a regulation
Article 8 – paragraph 5 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) if the passenger does not receive the reimbursement within 14 days as of the date of choosing a reimbursement in accordance with Article 7(1), point (a)of this Regulation, the contracting carrier shall contact the passenger at the latest on the day following the expiry of the 14-day period in order to receive the payment details for the reimbursement. Upon receipt of these payment details, the contracting carrier shall reimburse the passenger within 14 days and inform the passenger and the intermediary thereof. | (b) if the intermediary does not receive the reimbursement from the carrier within 30 days as of the date of the customer choosing a reimbursement in accordance with Article 7(1), point (a)of this Regulation, the intermediary shall contact the customer with copy of the carrier at the latest on the day following the expiry of the 30 day period informing that a reimbursement by the carrier has not yet taken place. The intermediary will inform the customer about the possibility to contact the carrier for direct reimbursement as well as about the option to contact the NEB concerning the unprocessed reimbursement. |
Or. en
Amendment 235
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 8 – paragraph 5 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) if the passenger does not receive the reimbursement within 14 days as of the date of choosing a reimbursement in accordance with Article 7(1), point (a)of this Regulation, the contracting carrier shall contact the passenger at the latest on the day following the expiry of the 14-day period in order to receive the payment details for the reimbursement. Upon receipt of these payment details, the contracting carrier shall reimburse the passenger within 14 days and inform the passenger and the intermediary thereof. | (b) if the passenger does not receive the reimbursement within 30 days as of the date of choosing a reimbursement the contracting carrier or intermediary which did not reimburse the passenger in due time shall contact the passenger at the latest on the day following the expiry of the 30-day period in order to receive the payment details for the reimbursement. Upon receipt of these payment details, the contracting carrier shall reimburse the passenger within 30 days and inform the passenger and the intermediary thereof. |
Or. en
Amendment 236
Kosma Złotowski
Proposal for a regulation
Article 8 – paragraph 5 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) if the passenger does not receive the reimbursement within 14 days as of the date of choosing a reimbursement in accordance with Article 7(1), point (a)of this Regulation, the contracting carrier shall contact the passenger at the latest on the day following the expiry of the 14-day period in order to receive the payment details for the reimbursement. Upon receipt of these payment details, the contracting carrier shall reimburse the passenger within 14 days and inform the passenger and the intermediary thereof. | (b) if the passenger does not receive the reimbursement within 30 days as of the date of choosing a reimbursement in accordance with Article 7(1), point (a)of this Regulation, the contracting carrier shall contact the passenger at the latest on the day following the expiry of the 30-day period in order to receive the payment details for the reimbursement. Upon receipt of these payment details, the contracting carrier shall reimburse the passenger within 14 days and inform the passenger and the intermediary thereof. |
Or. en
Justification
Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations (recast) (Text with EEA relevance)
Amendment 237
Jan-Christoph Oetjen, Urmas Paet, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 8 – paragraph 5 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) if the passenger does not receive the reimbursement within 14 days as of the date of choosing a reimbursement in accordance with Article 7(1), point (a)of this Regulation, the contracting carrier shall contact the passenger at the latest on the day following the expiry of the 14-day period in order to receive the payment details for the reimbursement. Upon receipt of these payment details, the contracting carrier shall reimburse the passenger within 14 days and inform the passenger and the intermediary thereof. | (b) if the passenger does not receive the reimbursement within 30 days as of the date of choosing a reimbursement in accordance with Article 8 (1) (a), first indent the passenger should first contact the intermediary. If unresolved, the passenger should then reach out to the operating air carrier to provide payment details for reimbursement. Upon receipt of these payment details, the operating air carrier shall reimburse the passenger within 15 days and inform the passenger and the intermediary thereof. |
Or. en
Justification
The carrier does not automatically receive information on whether the passenger has been reimbursed by the intermediary. If passengers do not receive the expected reimbursement, they should first contact the intermediary and than the carrier directly. The alternative, that the intermediary be required to provide this information automatically to the carrier, is unlikely, given that he would inform the carrier of its own failure.
Amendment 238
Jan-Christoph Oetjen, Urmas Paet, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 8 – paragraph 5 – point b a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (b a) If the air carrier is required to make a double payment under subparagraph (b), no additional reimbursements shall be processed through the intermediary, and the air carrier shall be given priority as the intermediary’s highest-ranking creditor. |
Or. en
Amendment 239
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 8 – paragraph 5 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 5 a. For cases where intermediaries have not paid the multimodal tickets from their own accounts, the contracting carrier shall reimburse the passenger within thirty days in one transaction via the original payment method used at the time of booking and link it to the booking reference. The thirty-day period shall start on the date of the passenger’s choice of a reimbursement. |
Or. en
Amendment 240
Matteo Ricci
Proposal for a regulation
Article 8 – paragraph 5 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 5 a. The contracting carrier and intermediaries shall provide passengers with the references of the money transfer such as the transaction number. |
Or. en
Amendment 241
Matteo Ricci
Proposal for a regulation
Article 8 – paragraph 5 b (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 5 b. Intermediaries are liable for duly processing the reimbursement set out in paragraph 5. In case of a breach of their obligations, intermediaries should be subject to a penalty regime as defined by Member States in accordance with Article 25. |
Or. en
Amendment 242
Kai Tegethoff
Proposal for a regulation
Article 8 – paragraph 5 b (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 5 b. In the event that the contracting carrier does not comply with the obligation laid down paragraph 5 and 5a, it shall be subject to the penalties defined in article 25, paragraph 1b. |
Or. en
Amendment 243
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 9 – title
| Text proposed by the Commission | Amendment |
|---|---|
| Assistance | Assistance for single multimodal contract |
Or. en
Amendment 244
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 9 – paragraph -1 (new)
| Text proposed by the Commission | Amendment |
|---|---|
| -1. In the case of delay in arrival or departure, or cancellation of subsequent transport service, passengers and where applicable intermediaries shall be kept informed of the situation and of the estimated times of departure and arrival by the contracting carrier or intermediaries and, where technically possible, by the terminal managers. |
Or. en
Amendment 245
Jan-Christoph Oetjen, Urmas Paet, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 9 – paragraph 1 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| 1. In the case of a missed connection of a subsequent transport service during a multimodal journey concluded under a single multimodal contract, which is due to a delay or cancellation of a preceding transport service under that same contract, the contracting carrier shall offer the passengers the following free of charge: | 1. In the case of a missed connection of a subsequent transport service during a multimodal journey concluded under a single multimodal contract, which is due to a delay or cancellation of a preceding transport service under that same contract, and arrival at the final destination under the transport contract is expected to be subject to a delay of 60 minutes or more, the contracting carrier shall offer the passengers the following free of charge: |
Or. en
Justification
For the purpose of consistency with other regulations on passenger rights, thresholds for delays should also apply here. These have proven effective because they create financial incentives for minimising delays and limit costs for companies if passengers can still reach their destination with a limited delay.
Amendment 246
Andreas Schieder, Sérgio Gonçalves
Proposal for a regulation
Article 9 – paragraph 1 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| 1. In the case of a missed connection of a subsequent transport service during a multimodal journey concluded under a single multimodal contract, which is due to a delay or cancellation of a preceding transport service under that same contract, the contracting carrier shall offer the passengers the following free of charge: | 1. In the case of a missed connection of a subsequent transport service during a multimodal journey concluded under either a single or combined multimodal contract, which is due to a delay of 60 minutes or more, or cancellation of a preceding transport service under that same contract, the contracting carrier shall offer the passengers the following free of charge: |
Or. en
Amendment 247
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 9 – paragraph 1 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| 1. In the case of a missed connection of a subsequent transport service during a multimodal journey concluded under a single multimodal contract, which is due to a delay or cancellation of a preceding transport service under that same contract, the contracting carrier shall offer the passengers the following free of charge: | 1. In the case of a missed connection of a subsequent transport service during a multimodal journey concluded under a single multimodal contract, which is due to a delay of 60 minutes or more or cancellation of a preceding transport service under that same contract, the contracting carrier shall offer the passengers the following free of charge: |
Or. en
Amendment 248
Merja Kyllönen
Proposal for a regulation
Article 9 – paragraph 1 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| 1. In the case of a missed connection of a subsequent transport service during a multimodal journey concluded under a single multimodal contract, which is due to a delay or cancellation of a preceding transport service under that same contract, the contracting carrier shall offer the passengers the following free of charge: | 1. In the case of a missed connection of a subsequent transport service during a multimodal journey concluded under a single multimodal contract, which is due to a delay or cancellation of a preceding transport service under that same contract, the operating carrier shall offer the passengers the following free of charge: |
Or. en
Amendment 249
Kosma Złotowski
Proposal for a regulation
Article 9 – paragraph 1 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) meals and refreshments in reasonable relation to the waiting time, if they are available on the transport service or in the terminal, or can reasonably be supplied, taking into account criteria such as the distance from the supplier, the time required for delivery and the cost; | (a) meals and refreshments in reasonable relation to the waiting time; those shall be made available, including where necesarry, through vouchers redeemable at the vendors within the terminal or its immediate vicinity |
Or. en
Amendment 250
Kosma Złotowski
Proposal for a regulation
Article 9 – paragraph 1 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) hotel or other accommodation, and transport between the terminal and place of accommodation, in cases where a stay of one or more nights or an additional stay becomes necessary, where and when physically possible. In cases where such a stay becomes necessary due to the circumstances referred to in Article 19(10) of Regulation (EU) 2021/782, the carrier may limit the duration of accommodation to a maximum of three nights. The access requirements of persons with disabilities and persons with reduced mobility and the needs of assistance dogs shall be taken into account, whenever possible. | (b) hotel or other accommodation, and transport between the terminal and place of accommodation, in cases where a stay of one or more nights or an additional stay becomes necessary. The access requirements of persons with disabilities and persons with reduced mobility and the needs of assistance dogs shall be taken into account. |
Or. en
Amendment 251
Andreas Schieder, Daniel Attard, Sérgio Gonçalves
Proposal for a regulation
Article 9 – paragraph 1 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) hotel or other accommodation, and transport between the terminal and place of accommodation, in cases where a stay of one or more nights or an additional stay becomes necessary, where and when physically possible. In cases where such a stay becomes necessary due to the circumstances referred to in Article 19(10) of Regulation (EU) 2021/782, the carrier may limit the duration of accommodation to a maximum of three nights. The access requirements of persons with disabilities and persons with reduced mobility and the needs of assistance dogs shall be taken into account, whenever possible. | (b) hotel or other accommodation, and transport between the terminal and place of accommodation, in cases where a stay of one or more nights or an additional stay becomes necessary. In cases where such a stay becomes necessary due to the circumstances referred to in Article 19(10) of Regulation (EU) 2021/782, the carrier may limit the duration of accommodation to a maximum of three nights. The access requirements of persons with disabilities and persons with reduced mobility and the needs of assistance dogs shall be taken into account. |
Or. en
Amendment 252
Merja Kyllönen
Proposal for a regulation
Article 9 – paragraph 1 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) hotel or other accommodation, and transport between the terminal and place of accommodation, in cases where a stay of one or more nights or an additional stay becomes necessary, where and when physically possible. In cases where such a stay becomes necessary due to the circumstances referred to in Article 19(10) of Regulation (EU) 2021/782, the carrier may limit the duration of accommodation to a maximum of three nights. The access requirements of persons with disabilities and persons with reduced mobility and the needs of assistance dogs shall be taken into account, whenever possible. | (b) hotel or other accommodation, and transport between the terminal and place of accommodation, in cases where a stay of one or more nights or an additional stay becomes necessary, where and when physically possible. In cases where such a stay becomes necessary due to the circumstances referred to in Article 19(10) of Regulation (EU) 2021/782, the carrier may limit the duration of accommodation to a maximum of three nights. The access requirements of persons with disabilities and persons with reduced mobility and the needs of recognized assistance dogs shall be taken into account, whenever possible. |
Or. en
Justification
It is essential that the proposal refers to “recognised assistance dog” – to ensure consistency with Reg. 1107/2006 (Article 7 and Annex II) – and specifies that these are dogs that have received special training by accredited organisations sufficient to satisfy operators that the animal is a legitimate service animal trained to mitigate the effects of an individual’s disability and to work in a public setting. It would also be reasonable to require passengers traveling with a trained and certified service dog to provide proof (e.g. a certificate) of such training prior to departure.
Amendment 253
Kai Tegethoff
Proposal for a regulation
Article 9 – paragraph 1 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) hotel or other accommodation, and transport between the terminal and place of accommodation, in cases where a stay of one or more nights or an additional stay becomes necessary, where and when physically possible. In cases where such a stay becomes necessary due to the circumstances referred to in Article 19(10) of Regulation (EU) 2021/782, the carrier may limit the duration of accommodation to a maximum of three nights. The access requirements of persons with disabilities and persons with reduced mobility and the needs of assistance dogs shall be taken into account, whenever possible. | (b) hotel or other accommodation, and transport between the terminal and place of accommodation, in cases where a stay of one or more nights or an additional stay becomes necessary, where and when physically possible. In cases where such a stay becomes necessary due to the circumstances referred to in Article 19(10) of Regulation (EU) 2021/782, the carrier may limit the duration of accommodation to a maximum of three nights. The access requirements of persons with disabilities and persons with reduced mobility and the needs of assistance dogs shall be taken into account. |
Or. en
Amendment 254
Nikolina Brnjac
Proposal for a regulation
Article 9 – paragraph 1 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 1 a. In the case of a delay in arrival or departure, or cancellation of a service, passengers shall be kept informed of the situation and of the estimated departure time and estimated arrival time of the service or the replacement service by operating carrier or by the station manager as soon as such information is available. Ticket vendors and tour operators shall also provide it to the passenger as soon as they receive such information. |
Or. en
Amendment 255
Merja Kyllönen
Proposal for a regulation
Article 9 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. In applying paragraph 1, the operating carrier shall pay particular attention to the needs of persons with disabilities and persons with reduced mobility, as well as to those of any accompanying persons and assistance dogs. | 2. In applying paragraph 1, the operating carrier shall pay particular attention to the needs of persons with disabilities and persons with reduced mobility, as well as to those of any accompanying persons and recognized assistance dogs, including by providing, when necessary, alternative services which differ from those offered to other passengers. |
Or. en
Justification
As in article 7 (reimbursement and rerouting) it is important to specify that paying special attention to the needs of persons with disabilities and reduced mobility also means providing, in the event of delay or cancelation, alternative services that meet the needs of persons with disabilities. This might imply providing services that differ from those offered to other passengers. For example, if the carrier provides hotel accommodation in the case of cancellation, if that hotel is not accessible to the passenger with disability, the carrier must provide a suitable alternative for that passenger.
Amendment 256
Kai Tegethoff
on behalf of the Greens/EFA Group
Tilly Metz
Proposal for a regulation
Article 9 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. In applying paragraph 1, the operating carrier shall pay particular attention to the needs of persons with disabilities and persons with reduced mobility, as well as to those of any accompanying persons and assistance dogs. | 2. In applying paragraph 1, the operating carrier shall pay particular attention to the needs of persons with disabilities and persons with reduced mobility, as well as to those of any accompanying persons and assistance dogs, including by providing when necessary alternative services which differ from those offered to other passengers. |
Or. en
Amendment 257
Rosa Serrano Sierra, Alicia Homs Ginel
Proposal for a regulation
Article 9 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. In applying paragraph 1, the operating carrier shall pay particular attention to the needs of persons with disabilities and persons with reduced mobility, as well as to those of any accompanying persons and assistance dogs. | 2. In applying paragraph 1, the operating carrier shall pay particular attention to the needs of persons with disabilities and persons with reduced mobility, as well as to those of any accompanying persons and assistance dogs, including by providing when necessary alternative services which differ from those offered to other passengers. |
Or. en
Amendment 258
Julien Leonardelli
Proposal for a regulation
Article 9 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. In applying paragraph 1, the operating carrier shall pay particular attention to the needs of persons with disabilities and persons with reduced mobility, as well as to those of any accompanying persons and assistance dogs. | 2. In applying paragraph 1, the operating carrier shall pay particular attention to the needs of persons with disabilities and persons with reduced mobility, as well as to those of any accompanying persons and assistance dogs, including by providing, where necessary, alternative services which differ from those offered to other passengers. |
Or. fr
Amendment 259
Matteo Ricci
Proposal for a regulation
Article 9 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. In applying paragraph 1, the operating carrier shall pay particular attention to the needs of persons with disabilities and persons with reduced mobility, as well as to those of any accompanying persons and assistance dogs. | 2. In applying paragraph 1, the operating carrier shall pay particular attention to the needs of unaccompanied children, persons with disabilities and persons with reduced mobility, as well as to those of any accompanying persons and recognised assistance dogs. |
Or. en
Amendment 260
Kosma Złotowski
Proposal for a regulation
Article 9 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. In applying paragraph 1, the operating carrier shall pay particular attention to the needs of persons with disabilities and persons with reduced mobility, as well as to those of any accompanying persons and assistance dogs. | 2. In applying paragraph 1, the operating carrier shall pay particular attention to the needs of persons with disabilities, persons with reduced mobility, families or guardians with children, as well as to those of any accompanying persons and assistance dogs. |
Or. en
Amendment 261
Ondřej Kovařík
Proposal for a regulation
Article 9 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. In applying paragraph 1, the operating carrier shall pay particular attention to the needs of persons with disabilities and persons with reduced mobility, as well as to those of any accompanying persons and assistance dogs. | 2. In applying paragraph 1, the operating carrier shall pay particular attention to the needs of unaccompanied children, persons with disabilities and persons with reduced mobility, as well as to those of any accompanying persons and assistance dogs. |
Or. en
Amendment 262
Ondřej Kovařík
Proposal for a regulation
Article 9 – paragraph 2 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 2 a. In the event of a delay, service cancellation, or disruption, the operating carrier shall promptly inform passengers of the situation, including the estimated departure and arrival times of the service or any replacement service, as soon as the information becomes available. |
Or. en
Amendment 263
Jan-Christoph Oetjen, Urmas Paet, Benoit Cassart, Marjan Šarec
Proposal for a regulation
Article 9 – paragraph 2 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 2 a. Carriers and intermediaries which are SMEs shall be exempted from providing the service quality standards under this Article. |
Or. en
Justification
Unlike larger transport providers SMEs often lack on-site support teams at terminals or hubs, which makes providing real-time support impossible.
Amendment 264
Kai Tegethoff
on behalf of the Greens/EFA Group
Proposal for a regulation
Article 9 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| Article 9a | |
| Re-routing and assistance for combined multimodal tickets | |
| 1. In the case of a delay in arrival or departure, or cancellation of a service, passengers shall be kept informed of the situation and of the estimated departure time and estimated arrival time of the service or the replacement service by the intermediary or the carrier which combined the multimodal tickets. | |
| 2. Before offering passengers combined multimodal tickets, carriers and intermediaries shall cooperate and may develop a framework to ensure that passengers are offered free of charge, in the event of a missed connection for a subsequent transport service during a multimodal journey under a multimodal contract which is due to a delay of 60 minutes or more, or in the event of cancellation of a previous transport service under a combined multimodal ticket, at least with: | |
| (a) continuation or re-routing, under comparable transport conditions, to the final destination at the earliest opportunity, including by commissioning another carrier; | |
| (b) continuation or re-routing, under comparable transport conditions, to the final destination at a later date at the passenger’s convenience; | |
| (c) meals and refreshments in reasonable relation to the waiting time, if they are available on the transport service or in the terminal, or can reasonably be supplied, taking into account criteria such as the distance from the supplier, the time required for delivery and the cost; | |
| (d) hotel or other accommodation, and transport between the terminal and place of accommodation, in cases where a stay of one or more nights or an additional stay becomes necessary, where and when physically possible. In cases where such a stay becomes necessary due to the circumstances referred to in Article 19(10) of Regulation (EU) 2021/782, the carrier may limit the duration of accommodation to a maximum of three nights. The access requirements of persons with disabilities and persons with reduced mobility and the needs of assistance dogs shall be taken into account. |
Or. en
Amendment 265
Nikolina Brnjac
Proposal for a regulation
Article 10 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. A carrier or intermediary which sells a combined multimodal ticket shall be liable to reimburse the total amount paid for that ticket and, moreover, to pay compensation equivalent to 75 % of that amount if the passenger misses one or more connections. The right to reimbursement or to compensation shall be without prejudice to applicable national law granting passengers further compensation for damage. | 1. In case a passenger misses one or more connections, carrier or intermediary which sells a combined multimodal ticket shall be liable to offer the passenger the choice between: |
| (a) a refund of 75% of the total amount paid for the ticket along with return transportation to the original point of departure, or | |
| (b) rerouting to the final destination at no additional cost and under comparable travel conditions. | |
| The right to reimbursement or to compensation shall be without prejudice to applicable national law granting passengers further compensation for damage. | |
| A carrier or intermediary shall not be obliged to pay compensation in accordance with this paragraph, if they can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. |
Or. en