opinion parliamentary committee draft, 8 January 2025
On the proposal for a regulation of the European Parliament and of the Council amending Regulations (EC) No 261/2004, (EC) No 1107/2006, (EU) No 1177/2010, (EU) No 181/2011 and (EU) 2021/782 as regards enforcement of passenger rights in the Union
Document IMCO-PA-766984 · (COM(2023)0753 – C90434/2023 – 2023/0437(COD))
Committee on the Internal Market and Consumer Protection · Rapporteur: Cynthia Ní Mhurchú
AI:In short
The Committee on the Internal Market and Consumer Protection's draft opinion supports the Commission's proposal to strengthen enforcement of EU passenger rights across air, rail, bus and coach, and waterborne transport. It proposes amendments to add a definition of 'recognised assistance dog', require accessible information and complaint forms, and let passengers submit requests in the language of the booking. It would require carriers and intermediaries to share contact and assistance details with air carriers and delete them within 72 hours after the contract of carriage ends. It would have the Commission set up an EU coordination mechanism for cross-border cases and require member states to give national enforcement bodies sufficient resources. It would strengthen rail rules on accommodation, assistance dogs and compensation for mobility equipment, assistive devices and assistance dogs.
Position. The rapporteur welcomes the Commission proposal and proposes amendments to strengthen it, including a definition of 'recognised assistance dog', accessible complaint forms, data-sharing rules, an EU coordination mechanism for national enforcement bodies, and stronger rail provisions on assistance dogs and compensation.
Key points
- The draft opinion welcomes the Commission proposal and says enforcement of passenger rights varies between member states, leaving passengers with inconsistent treatment and limited recourse.
- It calls for minimum standards for national enforcement body resources, modern technologies to monitor compliance, and harmonised penalties for infringements.
- It says persons with disabilities and persons with reduced mobility should have equal access to transport without advance notification, with clear assistance standards, accessible digital tools and fair treatment during delays, cancellations and boarding.
- It would add a definition of 'recognised assistance dog' to the air, waterborne, bus and coach, and rail passenger rights regulations.
- It would require air carriers and intermediaries to inform passengers about reimbursement in a clear, user-friendly, comprehensible, easily accessible and inclusive manner at booking and on the booking confirmation.
- It would make reimbursement through an intermediary free of charge and prevent it being reduced by financial transaction costs such as fees, telephone costs or stamps.
- It would require intermediaries to give air carriers the passenger's contact details, booking details and any assistance or accommodation notification for reduced mobility, and carriers to delete these details within 72 hours after the contract of carriage ends unless retention is justified.
- It would require the Commission to adopt an implementing act establishing a common, inclusive and user-friendly form for compensation and reimbursement requests, with passengers able to submit requests in at least the language of the booking.
- It would require carriers and intermediaries to provide national enforcement bodies with relevant documents and information within one month of a request.
- It would require the Commission to set up an EU-level coordination mechanism for cross-border cases and member states to equip national enforcement bodies with sufficient resources based on comparable standards.
- It would require rail operators to take account of the access needs of persons with disabilities and persons with reduced mobility and the needs of recognised assistance dogs or service animals when providing accommodation.
- It would require rail operators to permit recognised assistance dogs to accompany passengers and to compensate for lost or damaged mobility equipment, assistive devices and assistance dogs, including replacement or repair within 14 days.
Who is affected
- Air carriers and intermediaries: must inform passengers about reimbursement, share and delete contact details, and provide information to national enforcement bodies.
- National enforcement bodies: would receive more resources and take part in an EU coordination mechanism for cross-border cases.
- Persons with disabilities and persons with reduced mobility: would gain equal access without advance notification, accessible information and assistance dog recognition.
- Railway undertakings and station managers: would have to consider assistance dogs and compensate for lost or damaged mobility equipment and assistive devices.
- Small and medium-sized enterprises: would receive financial and technical assistance to meet passenger rights obligations.
Figures and deadlines
- 72 hours after the completion of the contract of carriage, for retaining passengers' contact details and assistance requirements.
- One month from receipt of a request, for carriers and intermediaries to provide documents and information to national enforcement bodies.
- 14 days, for replacement or repair of mobility equipment or assistive devices lost or damaged.
- Maximum of three nights, for accommodation that a railway undertaking may limit in certain cases.
Written by AI from the full text · every figure comes from the text · ¶ opens the paragraph · 25 Sept 2026 · Report a problem
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Short justification 277 paragraphs
The objective of this initiative is to enhance the enforcement of passenger rights across the European Union, ensuring a consistent and effective application of existing regulations. While EU passenger rights legislation provides robust protections in principle, its enforcement often varies significantly between Member States, leaving passengers vulnerable to inconsistent treatment and limited recourse during disruptions. This proposal seeks to harmonise the role of National Enforcement Bodies (NEBs), empower them to act effectively, and strengthen mechanisms to address cross-border complaints.
Your rapporteur welcomes the Commission's proposal, which recognises the need to close the enforcement gap and ensure that passenger rights are upheld uniformly across the Union. This initiative introduces vital measures to improve transparency, accountability, and accessibility for passengers. The creation of a centralised EU platform for complaints will facilitate the handling of cross-border cases, while ensuring that NEBs have the resources, training, and authority necessary to enforce regulations consistently.
Particular emphasis is placed on empowering NEBs to act more decisively. This includes the introduction of minimum standards for resources, the adoption of modern technologies to monitor compliance, and the ability to impose harmonised penalties for infringements. These measures will ensure that NEBs can effectively fulfil their mandate while maintaining transparency and impartiality.
This proposal also prioritises the rights of persons with disabilities and persons with reduced mobility (PRMs). By requiring NEBs to collaborate on a cross-border basis and mandating clear, accessible communication standards, the initiative guarantees that PRMs receive the support they need, regardless of the complexity of their journey. Families with young children are also recognised within this framework, ensuring equitable treatment and the availability of reasonable assistance.
Your rapporteur believes that this initiative can be further strengthened by ensuring consistent information-sharing protocols between carriers, intermediaries, and NEBs. Harmonised procedures for passenger complaints, including the adoption of a standardised form available in all official EU languages, will provide clarity and reduce administrative barriers. Ensuring that NEBs are equipped with sufficient resources and that they cooperate effectively will be crucial to delivering on the promise of this proposal.
Furthermore, the proposal recognises the importance of supporting small and medium-sized enterprises (SMEs) to meet their obligations under passenger rights legislation. By providing financial and technical assistance, the initiative ensures that SMEs can adapt to new requirements without undue burdens, while maintaining service quality.
While this proposal represents a significant step forward, certain areas merit additional attention. The regular assessment of NEB performance and the establishment of clear benchmarks for enforcement will help identify and address gaps in implementation. Additionally, penalties for non-compliance should be calibrated to act as effective deterrents while remaining proportionate.
By harmonising enforcement standards and empowering NEBs, this initiative will build trust among passengers, enhance accessibility, and ensure that passenger rights are protected consistently across the EU. Your rapporteur strongly supports this proposal and urges its swift adoption.
AMENDMENTS
The Committee on the Internal Market and Consumer Protection submits the following to the Committee on Transport and Tourism, as the committee responsible:
Amendment 1
Proposal for a regulation
Read the rest (265 paragraphs)
Recital 3
| Text proposed by the Commission | Amendment |
|---|---|
| (3) The Commission concluded in the comprehensive evaluations of Regulation (EC) No 1107/2006, Regulation (EU) No 1177/2010 and Regulation (EU) No 181/2011 which it carried out between 2019 and 2020 that the effectiveness of Union passenger rights legislation is compromised by a lack of awareness among passengers of their rights and the existing provisions about exercising them In addition, these evaluations also concluded that passengers including persons with disabilities and persons with reduced mobility do not fully benefit from their rights due to shortcomings in their application by carriers, airport managing bodies, station managers, port terminal operators, bus terminal managing bodies and intermediaries, on the one hand, and shortcomings in their enforcement by the national enforcement authorities, on the other hand.8 | (3) The Commission concluded in the comprehensive evaluations of Regulation (EC) No 1107/2006, Regulation (EU) No 1177/2010 and Regulation (EU) No 181/2011 which it carried out between 2019 and 2020 that the effectiveness of Union passenger rights legislation is compromised by a lack of awareness among passengers of their rights and the existing provisions about exercising them In addition, these evaluations also concluded that passengers including persons with disabilities and persons with reduced mobility do not fully benefit from their rights due to shortcomings in their application by carriers, airport managing bodies, station managers, port terminal operators, bus terminal managing bodies and intermediaries, on the one hand, and shortcomings in their enforcement by the national enforcement authorities, on the other hand.8 Persons with disabilities and persons with reduced mobility should have equal access to transport services without the need for advance notification. Provisions should include clear standards for assistance, accessible digital tools, and fair treatment during delays, cancellations and boarding, to avoid discrimination and promote inclusion. Adequate infrastructure for persons with disabilities and persons with reduced mobility should be provided. |
| 8 SWD(2021)417, SWD(2021)413 and SWD(2021)415. | 8 SWD(2021)417, SWD(2021)413 and SWD(2021)415. |
Or. en
Justification
Further expand the reference and protection of people with disability and reduce mobility.
Amendment 2
Proposal for a regulation
Recital 4
| Text proposed by the Commission | Amendment |
|---|---|
| (4) Simplification, consistency and harmonisation of the rules of Regulation (EC) No 261/2004, Regulation (EC) No 1107/2006, Regulation (EU) No 1177/2010, and Regulation (EU) No 181/2011 is required especially as regards rules dealing with the information to passengers on their rights before and during the journey, enforcement of passenger rights and complaint handling for passengers. The existing rules in those Regulations should be amended to complement those of the recently adopted Regulation (EU) 2021/782 of the European Parliament and of the Council9 as regards forms to request reimbursements and compensation, service quality standards, obligations for carriers to share information with national enforcement bodies, and information of passengers by national enforcement bodies on alternative dispute resolution. | (4) Simplification, consistency and harmonisation of the rules of Regulation (EC) No 261/2004, Regulation (EC) No 1107/2006, Regulation (EU) No 1177/2010, and Regulation (EU) No 181/2011 is required especially as regards rules dealing with the information to passengers on their rights before and during the journey, enforcement of passenger rights and complaint handling for passengers. The existing rules in those Regulations should be amended to complement those of the recently adopted Regulation (EU) 2021/782 of the European Parliament and of the Council9 as regards forms to request reimbursements and compensation, service quality standards, obligations for carriers to share information with national enforcement bodies, and information of passengers by national enforcement bodies on alternative dispute resolution. Effective enforcement of passenger rights across the Union is crucial. Member States should encourage transport operators and intermediaries to adopt user-friendly digital tools compatible with assistive technologies. |
| 9 Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations (recast) (OJ L 172, 17.5.2021, p. 1, ELI: http://data.europa.eu/eli/reg/2021/782/oj. | 9 Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations (recast) (OJ L 172, 17.5.2021, p. 1, ELI: http://data.europa.eu/eli/reg/2021/782/oj. |
Or. en
Amendment 3
Proposal for a regulation
Recital 8
| Text proposed by the Commission | Amendment |
|---|---|
| (8) Regulation (EU) 2016/679 of the European Parliament and the Council10 applies to the processing of personal data by air carriers and intermediaries. Any processing of personal data must in particular take place in accordance with the requirements set out in Article 5(1) and Article 6(1) of Regulation (EU) 2016/679. It should be noted that the obligations to provide information to passengers concerning their rights are without prejudice to the obligation of the controller to provide information to the data subject pursuant to Articles 12, 13 and 14 of Regulation (EU) 2016/679. | (8) Regulation (EU) 2016/679 of the European Parliament and the Council10 applies to the processing of personal data by air carriers and intermediaries. Any processing of personal data must in particular take place in accordance with the requirements set out in Article 5(1) and Article 6(1) of Regulation (EU) 2016/679. Air carriers and intermediaries should be allowed to retain passengers’ contact details and details of assistance requirements collected for the purpose of fulfilling their obligations in respect of passengers’ travel information for no longer than 72 hours after the completion of the contract of carriage. It should be noted that the obligations to provide information to passengers concerning their rights are without prejudice to the obligation of the controller to provide information to the data subject pursuant to Articles 12, 13 and 14 of Regulation (EU) 2016/679. |
| 10 Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (Text with EEA relevance) (OJ L 119, 4.5.2016, p. 1). | 10 Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (Text with EEA relevance) (OJ L 119, 4.5.2016, p. 1). |
Or. en
Justification
Expand to ensure assistance & accommodation requirements for PRM are shared.
Amendment 4
Proposal for a regulation
Recital 11
| Text proposed by the Commission | Amendment |
|---|---|
| (11) Information provided to passengers on their rights before and during their journeys should lead to enhanced awareness. Such information should be concise and made easily, prominently, and directly available. It should be provided in a clear and comprehensible manner, and by electronic means as far as possible. | (11) All passengers, particularly persons with disabilities and persons with reduced mobility, should be provided with information concerning their rights before and during their journeys. The provision of such informationshould lead to enhanced awareness. Such information should be concise and made easily, prominently, and directly available. It should be provided in a clear, accessible and comprehensible manner, and by electronic means as far as possible. |
Or. en
Amendment 5
Proposal for a regulation
Recital 12
| Text proposed by the Commission | Amendment |
|---|---|
| (12) National enforcement bodies should cooperate with each other in order to ensure a harmonised interpretation and application of the Regulations concerned. A regular flow of information from carriers, terminal managers and intermediaries to national enforcement bodies on all aspects related to the application of the Regulations concerned should enable national enforcement bodies to better fulfil their monitoring role. | (12) National enforcement bodies should cooperate with each other in order to ensure a harmonised interpretation and application of the Regulations concerned. A regular flow of information from carriers, terminal managers and intermediaries to national enforcement bodies on all aspects related to the application of the Regulations concerned should enable national enforcement bodies to better fulfil their monitoring role. Good cooperation between the Commission, Member States and national enforcement bodies is important. Streamlined complaint mechanisms and comparable enforcement penalties can support harmonised enforcement standards across the Union. |
Or. en
Justification
To better promote harmonised standards with NEBs across the EU.
Amendment 6
Proposal for a regulation
Recital 15
| Text proposed by the Commission | Amendment |
|---|---|
| (15) To make it easier for passengers to request reimbursement or compensation in accordance with the Regulations concerned, forms that are valid throughout the Union should be established for such requests. Passengers should have the possibility to submit their requests by using such a form. | (15) To make it easier for passengers to request reimbursement or compensation in accordance with the Regulations concerned, forms that are valid throughout the Union should be established for such requests. Such forms should be user-friendly and easily accessible both in a digital and paper format. Passengers should have the possibility to submit their requests by using such a form. Reimbursement and compensation procedures should be non-discriminatory, easily accessible to and inclusive of all persons. While submitting requests for reimbursement and compensation through electronic means has become a common practice, a passenger should also have other means of submitting requests. |
Or. en
Justification
Expand the scope to ensure this process is more accessible.
Amendment 7
Proposal for a regulation
Recital 17
| Text proposed by the Commission | Amendment |
|---|---|
| (17) In the light of Article 9 of the United Nations Convention on the Rights of Persons with Disabilities and in order to give persons with disabilities and persons with reduced mobility opportunities for air travel comparable to those of other citizens, if an air carrier, its agents or a tour operator requires a person with disabilities or person with reduced mobility to be accompanied by another person who is capable of providing the assistance required by applicable safety requirements established by international, Union or national law or by the competent authorities, the accompanying person should travel free of charge. In addition, it should be aligned with the existing rights in rail, bus and coach and waterborne transport modes in the Union. In addition, if information to persons with disabilities and reduced mobility is provided in accessible formats, it should be provided in accordance with the applicable legislation such as the accessibility requirements set out in Annex I to Directive (EU) 2019/88212 . | (17) Transport services should be accessible to all passengers, including persons with disabilities and persons with reduced mobility, without the need for advance notification. In the light of Article 9 of the United Nations Convention on the Rights of Persons with Disabilities and in order to give persons with disabilities and persons with reduced mobility opportunities for air travel comparable to those of other citizens, if an air carrier, its agents or a tour operator requires a person with disabilities or person with reduced mobility to be accompanied by another person who is capable of providing the assistance required by applicable safety requirements established by international, Union or national law or by the competent authorities, the accompanying person should travel free of charge. In addition, it should be aligned with the existing rights in rail, bus and coach and waterborne transport modes in the Union. In addition, if information to persons with disabilities and reduced mobility is provided in accessible formats, it should be provided in accordance with the applicable legislation such as the accessibility requirements set out in Annex I to Directive (EU) 2019/88212. |
| 12 Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services (OJ L 151, 7.6.2019, p. 70), ELI: http://data.europa.eu/eli/dir/2019/882/oj. | 12 Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services (OJ L 151, 7.6.2019, p. 70), ELI: http://data.europa.eu/eli/dir/2019/882/oj. |
Or. en
Justification
To promote a turn-up and go model for PRM without advance notification.
Amendment 8
Proposal for a regulation
Recital 18
| Text proposed by the Commission | Amendment |
|---|---|
| (18) Since the objectives of this Regulation, namely ensuring the effective enforcement of air, rail, bus and coach, and waterborne passengers’ rights, cannot be sufficiently achieved by the Member States, but can rather, by reason of the need to have the same rules within the single market , be better achieved at Union level, the Union may adopt measures, in accordance with the principle of subsidiarity as set out in Article 5 of the Treaty on European Union. In accordance with the principle of proportionality, as set out in that Article, this Regulation does not go beyond what is necessary in order to achieve those objectives. | (18) Transport services providers should, where needed, provide additional support to persons with disabilities, persons with reduced mobility and vulnerable groups. Since the objectives of this Regulation, namely ensuring the effective enforcement of air, rail, bus and coach, and waterborne passengers’ rights, cannot be sufficiently achieved by the Member States, but can rather, by reason of the need to have the same rules within the single market , be better achieved at Union level, the Union may adopt measures, in accordance with the principle of subsidiarity as set out in Article 5 of the Treaty on European Union. In accordance with the principle of proportionality, as set out in that Article, this Regulation does not go beyond what is necessary in order to achieve those objectives. |
Or. en
Amendment 9
Proposal for a regulation
Article 1 – paragraph 1 – point 1
Regulation (EC) No 261/2004
Article 2 – point z a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (za) ‘recognised assistance dog’ means a dog specifically trained to increase the independence and the capacity for self-determination of persons with disabilities, and officially recognised in accordance with applicable national rules, where such rules exist. |
Or. en
Amendment 10
Proposal for a regulation
Article 1 – paragraph 1 – point 2
Regulation (EC) No 261/2004
Article 8a – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. The intermediary and the air carrier shall inform the passenger of the reimbursement process as provided for in this Article in a clear, comprehensible and easily accessible manner at the time of booking and on the booking confirmation. | 2. The intermediary and the air carrier shall inform the passenger of the reimbursement process as provided for in this Article in a clear, user-friendly, comprehensible, easily accessible and inclusive manner at the time of booking and on the booking confirmation. |
Or. en
Amendment 11
Proposal for a regulation
Article 1 – paragraph 1 – point 2
Regulation (EC) No 261/2004
Article 8a – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Reimbursement through the intermediary shall be free of charge for passengers and all other parties concerned. | 3. Reimbursement through the intermediary shall be free of charge for passengers and all other parties concerned. The reimbursement shall not be reduced by financial transaction costs linked to the reimbursement such as fees, telephone costs or stamps. |
Or. en
Amendment 12
Proposal for a regulation
Article 1 – paragraph 1 – point 2
Regulation (EC) No 261/2004
Article 8a – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| 4. The air carrier shall state publicly, in a clear, comprehensible and easily accessible manner, whether it agrees to process reimbursements through intermediaries, and with which intermediaries it accepts to do so. | 4. The air carrier shall state publicly, in a clear, user-friendly, comprehensible and easily accessible manner, whether it agrees to process reimbursements through intermediaries, and with which intermediaries it accepts to do so. |
Or. en
Amendment 13
Proposal for a regulation
Article 1 – paragraph 1 – point 2 a (new)
Regulation (EC) No 261/2004
Article 11 – paragraph 1
| Present text | Amendment |
|---|---|
| (2a) Article 11, paragraph 1 is replaced by the following: | |
| 1. Operating air carriers shall give priority to carrying persons with reduced mobility and any persons or certified service dogs accompanying them, as well as unaccompanied children. | ‘1. Operating air carriers shall give priority to carrying persons with reduced mobility and any persons or assistance dogs accompanying them, as well as unaccompanied children and passengers travelling with young children.’ |
Or. en
Amendment 14
Proposal for a regulation
Article 1 – paragraph 1 – point 3
Regulation (EC) No 261/2004
Article 14a – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Where the passenger does not acquire a ticket directly from the air carrier, but through an intermediary, this intermediary shall provide the contact details of the passenger and the booking details to the air carrier. The air carrier may only use these contact details to the extent necessary to comply with its information, provision of care, reimbursement, re-routing and compensation obligations under this Regulation and to fulfil the air carrier’s obligations under applicable Union law on aviation safety and security and to provide information to passengers on the operating carrier in accordance with its obligations under Chapter III of Regulation (EC) No 2111/2005. | 2. Where the passenger does not acquire a ticket directly from the air carrier, but through an intermediary, this intermediary shall provide the contact details of the passenger, the booking details and notification of assistance or accommodation for reduced mobility, if provided by the passenger, to the air carrier. The air carrier may only use these contact details to the extent necessary to comply with its information, provision of care, reimbursement, re-routing and compensation obligations under this Regulation and to fulfil the air carrier’s obligations under applicable Union law on aviation safety and security and to provide information to passengers on the operating carrier in accordance with its obligations under Chapter III of Regulation (EC) No 2111/2005. |
Or. en
Amendment 15
Proposal for a regulation
Article 1 – paragraph 1 – point 3
Regulation (EC) No 261/2004
Article 14a – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. The carrier shall delete the contact details within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. | 3. The carrier shall delete, within 72 hours after the completion of the contract of carriage, the details received pursuant to paragraph 2 unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. |
Or. en
Amendment 16
Proposal for a regulation
Article 1 – paragraph 1 – point 5
Regulation (EC) No 261/2004
Article 16aa – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. The Commission shall adopt an implementing act establishing a common form for compensation and reimbursement requests under Articles 7 and 8. That common form shall be established in a format which is accessible to persons with disabilities and persons with reduced mobility. That implementing act shall be adopted in accordance with the examination procedure referred to in Article 38 (2) of Regulation (EU) 2021/782 of the European Parliament and the Council15 . | 1. Air carriers and intermediaries shall clearly inform passengers of the procedures for requesting compensation or reimbursement. The Commission shall adopt an implementing act establishing a common form for compensation and reimbursement requests under Articles 7 and 8. That common form shall be established in an inclusive and user-friendly format which is accessible to persons with disabilities and persons with reduced mobility. Passengers shall have the right to submit their request in at least the language of the booking. That implementing act shall be adopted in accordance with the examination procedure referred to in Article 38 (2) of Regulation (EU) 2021/782 of the European Parliament and the Council15. |
| 15 Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations (recast) (OJ L 172, 17.5.2021, p. 1, ELI: http://data.europa.eu/eli/reg/2021/782/oj). | 15 Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations (recast) (OJ L 172, 17.5.2021, p. 1, ELI: http://data.europa.eu/eli/reg/2021/782/oj). |
Or. en
Amendment 17
Proposal for a regulation
Article 1 – paragraph 1 – point 5
Regulation (EC) No 261/2004
Article 16aa – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Air carriers and intermediaries shall provide details on their website such as an e-mail address, to which requests under paragraph 1 may be sent by electronic means. This requirement shall not apply where other electronic means of communication allowing passengers to request reimbursement or compensation exist, such as a form on a website or mobile applications, provided that such means offer the choice and information set out in the common form and are also available in an official language of the Union and in the language internationally accepted in this field. When using such means, passengers shall not be prevented from providing information in any of the languages of the Union. | 3. Air carriers and intermediaries shall provide details on their website such as an e-mail address, to which requests under paragraph 1 may be sent by electronic means. This requirement shall not apply where other electronic means of communication allowing passengers to request reimbursement or compensation exist, such as a form on a website or mobile applications, provided that such means offer, in an accessible and inclusive format, the choice and information set out in the common form and are also available in an official language of the Union and in the language internationally accepted in this field. When using such means, passengers shall not be prevented from providing information in any of the languages of the Union. |
Or. en
Amendment 18
Proposal for a regulation
Article 1 – paragraph 1 – point 6
Regulation (EC) No 261/2004
Article 16bb – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Carriers shall provide the national enforcement bodies with relevant documents and information at their request without undue delay and, in any event, within one month from the receipt of the request. | 1. Carriers and intermediaries shall provide the national enforcement bodies with relevant documents and information at their request without undue delay and, in any event, within one month from the receipt of the request. |
Or. en
Amendment 19
Proposal for a regulation
Article 2 – paragraph 1 – point -1 (new)
Regulation (EC) No 1107/2006
Article 2 – paragraph 1 – point l a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (-1) In Article 2, the following definition is added: | |
| (la) ‘recognised assistance dog’ means a dog specifically trained to increase the independence and the capacity for self-determination of persons with disabilities, and officially recognised in accordance with applicable national rules, where such rules exist. |
Or. en
Amendment 20
Proposal for a regulation
Article 2 – paragraph 1 – point 3
Regulation (EC) No 1107/2006
Article 14b – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Air carriers, airport managing bodies and tour operators shall provide the national enforcement bodies with relevant documents and information at their request without undue delay and, in any event, within one month from the receipt of the request. | 1. Air carriers, airport managing bodies, tour operators and intermediaries shall provide the national enforcement bodies with relevant documents and information at their request without undue delay and, in any event, within one month from the receipt of the request. |
Or. en
Amendment 21
Proposal for a regulation
Article 2 – paragraph 1 – point 3
Regulation (EC) No 1107/2006
Article 14d – paragraph 2 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 2a. The Commission shall support Member States and their national enforcement bodies by establishing a coordination mechanism at Union level to handle relevant cross-border cases to harmonise enforcement standards across the Union. Member States shall ensure that national enforcement bodies are equipped with sufficient resources to fulfil their functions based on comparable standards, as set out by the Commission. |
Or. en
Justification
To ensure that NEBs have adequate enforcement standards across the EU.
Amendment 22
Proposal for a regulation
Article 3 – paragraph 1 – point -1 (new)
Regulation (EU) No 1177/2010
Article 3 – paragraph 1 – point u a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (-1) In Article 3, the following definition is added: | |
| (ua) ‘recognised assistance dog’ means a dog specifically trained to increase the independence and the capacity for self-determination of persons with disabilities, and officially recognised in accordance with applicable national rules, where such rules exist; |
Or. en
Amendment 23
Proposal for a regulation
Article 3 – paragraph 1 – point 2
Regulation (EU) No 1177/2010
Article 19a – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. The Commission shall adopt an implementing act establishing a common form for reimbursement and compensation requests under Articles 18 and 19. That common form shall be established in a format which is accessible to persons with disabilities and persons with reduced mobility. That implementing act shall be adopted in accordance with the examination procedure referred to in Article 38 (2) of Regulation (EU) 2021/782.17 | 1. Carriers shall clearly inform passengers of the procedure for requesting reimbursement or compensation. The Commission shall adopt an implementing act establishing a common form for reimbursement and compensation requests under Articles 18 and 19. That common form shall be established in an inclusive and user-friendly format which is accessible to persons with disabilities and persons with reduced mobility. That implementing act shall be adopted in accordance with the examination procedure referred to in Article 38 (2) of Regulation (EU) 2021/782.17 |
| 17 Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations (recast) (OJ L 172, 17.5.2021, p. 1, ELI: http://data.europa.eu/eli/reg/2021/782/oj). | 17 Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations (recast) (OJ L 172, 17.5.2021, p. 1, ELI: http://data.europa.eu/eli/reg/2021/782/oj). |
Or. en
Amendment 24
Proposal for a regulation
Article 3 – paragraph 1 – point 7
Regulation (EU) No 1177/2010
Article 27a – paragraph 2 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 2a. The Commission shall support Member States and their national enforcement bodies by establishing a coordination mechanism at Union level to handle relevant cross-border cases to harmonise enforcement standards across the Union. Member States shall ensure that national enforcement bodies are equipped with sufficient resources to fulfil their functions based on minimum comparable standards, as set out by the Commission. |
Or. en
Justification
Ensure there is adequate enforcement penalties by NEBs across the EU.
Amendment 25
Proposal for a regulation
Article 4 – paragraph 1 – point -1 (new)
Regulation (EU) No 181/2011
Article 3 – paragraph 1 – point q a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (-1) In Article 3, the following definition is added: | |
| (qa) ‘recognised assistance dog’ means a dog specifically trained to increase the independence and the capacity for self-determination of persons with disabilities, and officially recognised in accordance with applicable national rules, where such rules exist; |
Or. en
Amendment 26
Proposal for a regulation
Article 4 – paragraph 1 – point 1
Regulation (EU) No 181/2011
Article 19a – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. The Commission shall adopt an implementing act establishing a common form for reimbursement and compensation requests under Article 19 of this Regulation. That common form shall be established in a format which is accessible to persons with disabilities and persons with reduced mobility. That implementing act shall be adopted in accordance with the examination procedure referred to in Article 38 (2) of Regulation (EU) 2021/78219 . | 1. Carriers shall clearly inform passengers of the procedure for requesting reimbursement or compensation. The Commission shall adopt an implementing act establishing a common form for reimbursement and compensation requests under Article 19 of this Regulation. That common form shall be established in an inclusive and user-friendly format which is accessible to persons with disabilities and persons with reduced mobility. That implementing act shall be adopted in accordance with the examination procedure referred to in Article 38 (2) of Regulation (EU) 2021/78219. |
| 19 Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations (recast) (OJ L 172, 17.5.2021, p. 1, ELI: http://data.europa.eu/eli/reg/2021/782/oj. | 19 Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations (recast) (OJ L 172, 17.5.2021, p. 1, ELI: http://data.europa.eu/eli/reg/2021/782/oj. |
Or. en
Amendment 27
Proposal for a regulation
Article 4 – paragraph 1 – point 9
Regulation (EU) No 181/2011
Article 30a – paragraph 2 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 2a. The Commission shall support Member States and their national enforcement bodies by establishing a coordination mechanism at Union level to handle relevant cross-border cases to harmonise enforcement standards across the Union. Member States shall ensure that national enforcement bodies are equipped with sufficient resources to fulfil their functions based on comparable standards, as set out by the Commission. |
Or. en
Amendment 28
Proposal for a regulation
Article 5 – paragraph 1 – point -1 (new)
Regulation (EU) 2021/782
Article 3 – paragraph 1 – point 22 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (-1) In Article 3, the following definition is added: | |
| (22a) ‘recognised assistance dog’ means a dog specifically trained to increase the independence and the capacity for self-determination of persons with disabilities, and officially recognised in accordance with applicable national rules, where such rules exist; |
Or. en
Amendment 29
Proposal for a regulation
Article 5 – paragraph 1 – point -1 a (new)
Regulation (EU) 2021/782
Article 20 – paragraph 2 – point b
| Present text | Amendment |
|---|---|
| (-1a) Article 20(2), point (b), is replaced by the following: | |
| (b) hotel or other accommodation, and transport between the railway station and place of accommodation, in cases where a stay of one or more nights becomes necessary or an additional stay becomes necessary, where and when physically possible. In cases where such a stay becomes necessary due to the circumstances referred to in Article 19(10), the railway undertaking may limit the duration of accommodation to a maximum of three nights. The access requirements of persons with disabilities and persons with reduced mobility and the needs of assistance dogs shall be taken into account, whenever possible; | "(b) hotel or other accommodation, and transport between the railway station and place of accommodation, in cases where a stay of one or more nights becomes necessary or an additional stay becomes necessary, where and when physically possible. In cases where such a stay becomes necessary due to the circumstances referred to in Article 19(10), the railway undertaking may limit the duration of accommodation to a maximum of three nights. The access requirements of persons with disabilities and persons with reduced mobility and the needs of recognised assistance dogs or service animals shall be taken into account, whenever possible;" |
Or. en
(Regulation (EU) 2021/782)
Amendment 30
Proposal for a regulation
Article 5 – paragraph 1 – point -1 b (new)
Regulation (EU) 2021/782
Article 20 – paragraph 5
| Present text | Amendment |
|---|---|
| (-1b) Article 20, paragraph 5, is replaced by the following: | |
| 5. In applying paragraphs 1 to 4, the operating railway undertaking shall pay particular attention to the needs of persons with disabilities and persons with reduced mobility, as well as to those of any accompanying persons and assistance dogs. | "5. In applying paragraphs 1 to 4, the operating railway undertaking shall pay particular attention to the needs of persons with disabilities and persons with reduced mobility, as well as to those of any accompanying persons and recognised service dogs." |
Or. en
(Regulation (EU) 2021/782)
Amendment 31
Proposal for a regulation
Article 5 – paragraph 1 – point -1 c (new)
Regulation (EU) 2021/782
Article 23 – paragraph 1 – point c
| Present text | Amendment |
|---|---|
| (-1c) Article 23(1), point (c), is replaced by the following: | |
| (c) an assistance dog shall be permitted to accompany them in accordance with any relevant national law; | "(c) a recognised assistance dog shall be permitted to accompany them in accordance with any relevant national law;" |
Or. en
(Regulation (EU) 2021/782)
Amendment 32
Proposal for a regulation
Article 5 – paragraph 1 – point -1 d (new)
Regulation (EU) 2021/782
Article 25 – title
| Present text | Amendment |
|---|---|
| (-1d) in Article 25, the title is replaced by the following: | |
| Compensation in respect of mobility equipment, assistive devices and assistance dogs | "Compensation in respect of mobility equipment, assistive devices and recognised assistance dogs" |
Or. en
(Regulation (EU) 2021/782)
Amendment 33
Proposal for a regulation
Article 5 – paragraph 1 – point -1 e (new)
Regulation (EU) 2021/782
Article 25 – paragraph 1 – introductory part
| Present text | Amendment |
|---|---|
| (-1e) In Article 25, paragraph 1 is replaced by the following: | |
| 1. Where railway undertakings and station managers cause the loss of, or damage to, mobility equipment, including wheelchairs, and assistive devices, or the loss of, or injury to, assistance dogs used by persons with disabilities and persons with reduced mobility, they shall be liable for that loss, damage or injury, and provide compensation without undue delay. That compensation shall comprise: | "1. Where railway undertakings and station managers cause the loss of, or damage to, mobility equipment, including wheelchairs, and assistive devices, or the loss of, or injury to, recognised assistance dogs used by persons with disabilities and persons with reduced mobility, they shall be liable for that loss, damage or injury, and provide compensation without undue delay. That compensation shall comprise:" |
Or. en
(Regulation (EU) 2021/782)
Amendment 34
Proposal for a regulation
Article 5 – paragraph 1 – point -1 e (new)
Regulation (EU) 2021/782
Article 25 – paragraph 1 – point a
| Present text | Amendment |
|---|---|
| (a) the cost of replacement or repair of the mobility equipment or assistive devices lost or damaged; | "(a) the cost of replacement or repair of the mobility equipment or assistive devices lost or damaged within 14 days;" |
Or. en
(Regulation (EU) 2021/782)
Amendment 35
Proposal for a regulation
Article 5 – paragraph 1 – point -1 e (new)
Regulation (EU) 2021/782
Article 25 – paragraph 1 – point b
| Present text | Amendment |
|---|---|
| (b) the cost of replacement or the treatment of the injury of an assistance dog that was lost or injured; and | "(b) the cost of replacement or the treatment of the injury of a recognised assistance dog that was lost or injured; and" |
Or. en
(Regulation (EU) 2021/782)
Amendment 36
Proposal for a regulation
Article 5 – paragraph 1 – point -1 e (new)
Regulation (EU) 2021/782
Article 25 – paragraph 1 – point c
| Present text | Amendment |
|---|---|
| (c) reasonable costs of temporary replacement for mobility equipment, assistive devices or assistance dogs where such replacement is not provided by the railway undertaking or the station manager in accordance with paragraph 2. | "(c) reasonable costs of temporary replacement for mobility equipment, assistive devices or a recognised assistance dog where such replacement is not provided by the railway undertaking or the station manager in accordance with paragraph 2." |
Or. en
(Regulation (EU) 2021/782)
Amendment 37
Proposal for a regulation
Article 5 – paragraph 1 – point 3
Regulation (EU) 2021/782
Article 34a – paragraph 2 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 2a. The Commission shall support Member States and their national enforcement bodies by establishing a coordination mechanism at Union level to handle relevant cross-border cases to harmonise enforcement standards across the Union. Member States shall ensure that national enforcement bodies are equipped with sufficient resources to fulfil their functions based on minimum proportional standards, as set out by the Commission. |
Or. en
Justification
Ensure there is adequate enforcement penalties by NEBs across the EU.