opinion parliamentary committee, 23 May 2025
On the proposal for a regulation of the European Parliament and of the Council amending Regulations (EC) No 261/2004, (EC) No 1107/2006, (EU) No 1177/2010, (EU) No 181/2011 and (EU) 2021/782 as regards enforcement of passenger rights in the Union
Document IMCO-AD-766984 · (COM(2023)0753 – C90434/2023 – 2023/0437(COD))
Committee on the Internal Market and Consumer Protection · Rapporteur: Cynthia Ní Mhurchú
AI:In short
The Committee on the Internal Market and Consumer Protection gives its opinion on the Commission proposal to amend five EU passenger rights regulations to improve enforcement. It proposes amendments to strengthen national enforcement bodies, complaint handling, accessibility for persons with disabilities and reduced mobility, and rules on reimbursement and vouchers. The amendments introduce a definition of 'recognised assistance dog', require carriers to provide assistance and information, set common rules on vouchers, and establish a common reimbursement and compensation form. They also set minimum service quality standards and penalties of at least 4% of annual turnover.
Position. The committee supports the Commission proposal and proposes amendments to strengthen enforcement, accessibility, complaint handling, and penalties. It urges swift adoption.
Key points
- The committee welcomes the Commission proposal to harmonise the role of national enforcement bodies (NEBs), empower them to act effectively, and strengthen mechanisms for cross-border complaints.
- It proposes minimum standards for NEB resources, modern technologies to monitor compliance, and harmonised penalties for infringements.
- It emphasises the rights of persons with disabilities and persons with reduced mobility (PRMs), requiring cross-border collaboration and accessible communication standards.
- It calls for consistent information-sharing between carriers, intermediaries and NEBs, and a standardised complaint form available in all official EU languages.
- It proposes financial and technical assistance for small and medium-sized enterprises (SMEs) to meet their obligations under passenger rights legislation.
- It suggests regular assessment of NEB performance, clear benchmarks for enforcement, and proportionate penalties calibrated to deter non-compliance.
- It amends recitals to add provisions on equal access to transport for persons with disabilities, clear standards for assistance, accessible digital tools, and fair treatment during delays, cancellations and boarding.
- It introduces a definition of 'recognised assistance dog' and rules that such dogs retain their status throughout the journey without additional verification at transfer points.
- It adds common rules on vouchers, aligning validity and transferability with a future directive on Package Travel.
- It requires carriers and intermediaries to inform passengers of their rights and provide a common reimbursement and compensation form, including in the language of the booking.
- It sets minimum service quality standards for carriers and deletes requirements for monitoring and publishing reports.
- It requires Member States to set penalties of at least 4% of the trader's annual turnover for infringements.
Who is affected
- National enforcement bodies (NEBs) in Member States: gain minimum investigation and enforcement powers, must cooperate on cross-border cases, and receive sufficient resources.
- Air carriers, rail, bus and coach, and waterborne carriers: must provide assistance, information, and comply with service quality standards and reimbursement rules.
- Intermediaries (ticket vendors, travel agents, tour operators): must inform passengers about costs, provide contact details, and process reimbursements.
- Persons with disabilities and persons with reduced mobility (PRMs): gain rights to assistance, accessible information, and compensation for lost or damaged mobility equipment.
- Small and medium-sized enterprises (SMEs): may receive financial and technical assistance to meet obligations.
Figures and deadlines
- Reimbursement deadline extended to a maximum of 14 days when processed through an intermediary.
- Air carrier must transfer reimbursement to intermediary within seven days; intermediary to passenger within a further seven days.
- Contact details must be deleted within 72 hours after completion of the contract of carriage.
- Pre-notification for assistance reduced to at least 24 hours before departure.
- Penalties: maximum fines at least 4% of the trader's annual turnover in the Member State(s) concerned.
- Carriers must provide documents to national enforcement bodies within one month of request.
- National enforcement bodies must report findings to the Commission within four months of request.
- Compensation for loss or damage to mobility equipment or assistance dogs must be provided within 14 days of claim.
Written by AI from the full text · every figure comes from the text · ¶ opens the paragraph · 25 Sept 2026 · Report a problem
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Short justification 1,217 paragraphs
The objective of this initiative is to enhance the enforcement of passenger rights across the European Union, ensuring a consistent and effective application of existing regulations. While EU passenger rights legislation provides robust protections in principle, its enforcement often varies significantly between Member States, leaving passengers vulnerable to inconsistent treatment and limited recourse during disruptions. This proposal seeks to harmonise the role of National Enforcement Bodies (NEBs), empower them to act effectively, and strengthen mechanisms to address cross-border complaints.
Your rapporteur welcomes the Commission's proposal, which recognises the need to close the enforcement gap and ensure that passenger rights are upheld uniformly across the Union. This initiative introduces vital measures to improve transparency, accountability, and accessibility for passengers. The creation of a centralised EU platform for complaints will facilitate the handling of cross-border cases, while ensuring that NEBs have the resources, training, and authority necessary to enforce regulations consistently.
Particular emphasis is placed on empowering NEBs to act more decisively. This includes the introduction of minimum standards for resources, the adoption of modern technologies to monitor compliance, and the ability to impose harmonised penalties for infringements. These measures will ensure that NEBs can effectively fulfil their mandate while maintaining transparency and impartiality.
This proposal also prioritises the rights of persons with disabilities and persons with reduced mobility (PRMs). By requiring NEBs to collaborate on a cross-border basis and mandating clear, accessible communication standards, the initiative guarantees that PRMs receive the support they need, regardless of the complexity of their journey. Families with young children are also recognised within this framework, ensuring equitable treatment and the availability of reasonable assistance.
Your rapporteur believes that this initiative can be further strengthened by ensuring consistent information-sharing protocols between carriers, intermediaries, and NEBs. Harmonised procedures for passenger complaints, including the adoption of a standardised form available in all official EU languages, will provide clarity and reduce administrative barriers. Ensuring that NEBs are equipped with sufficient resources and that they cooperate effectively will be crucial to delivering on the promise of this proposal.
Furthermore, the proposal recognises the importance of supporting small and medium-sized enterprises (SMEs) to meet their obligations under passenger rights legislation. By providing financial and technical assistance, the initiative ensures that SMEs can adapt to new requirements without undue burdens, while maintaining service quality.
While this proposal represents a significant step forward, certain areas merit additional attention. The regular assessment of NEB performance and the establishment of clear benchmarks for enforcement will help identify and address gaps in implementation. Additionally, penalties for non-compliance should be calibrated to act as effective deterrents while remaining proportionate.
By harmonising enforcement standards and empowering NEBs, this initiative will build trust among passengers, enhance accessibility, and ensure that passenger rights are protected consistently across the EU. Your rapporteur strongly supports this proposal and urges its swift adoption.
AMENDMENTS
The Committee on the Internal Market and Consumer Protection submits the following to the Committee on Transport and Tourism, as the committee responsible:
Amendment 1
Proposal for a regulation
Read the rest (1,205 paragraphs)
Recital 3
| Text proposed by the Commission | Amendment |
|---|---|
| (3) The Commission concluded in the comprehensive evaluations of Regulation (EC) No 1107/2006, Regulation (EU) No 1177/2010 and Regulation (EU) No 181/2011 which it carried out between 2019 and 2020 that the effectiveness of Union passenger rights legislation is compromised by a lack of awareness among passengers of their rights and the existing provisions about exercising them In addition, these evaluations also concluded that passengers including persons with disabilities and persons with reduced mobility do not fully benefit from their rights due to shortcomings in their application by carriers, airport managing bodies, station managers, port terminal operators, bus terminal managing bodies and intermediaries, on the one hand, and shortcomings in their enforcement by the national enforcement authorities, on the other hand.8 | (3) The Commission concluded in the comprehensive evaluations of Regulation (EC) No 1107/2006, Regulation (EU) No 1177/2010 and Regulation (EU) No 181/2011 which it carried out between 2019 and 2020 that the effectiveness of Union passenger rights legislation is compromised by a lack of awareness among passengers of their rights and the existing provisions about exercising them In addition, these evaluations also concluded that passengers including persons with disabilities and persons with reduced mobility do not fully benefit from their rights due to shortcomings in their application by carriers, airport managing bodies, station managers, port terminal operators, bus terminal managing bodies and intermediaries, on the one hand, and shortcomings in their enforcement by the national enforcement authorities, on the other hand.8 Persons with disabilities and persons with reduced mobility should have equal access to transport services. The provisions laid down in this Regulation should cover clear standards for assistance, accessible digital tools, and fair treatment during delays, cancellations and boarding, to avoid discrimination and promote inclusion. Adequate infrastructure for persons with disabilities and persons with reduced mobility should be provided. Efforts should be taken to improve equal access to transport services for persons with disabilities and persons with reduced mobility. Adequate pre-notification is central for airports, operators and managing bodies to organise the most appropriate assistance according to passenger needs. |
| 8 SWD(2021)417, SWD(2021)413 and SWD(2021)415. | 8 SWD(2021)417, SWD(2021)413 and SWD(2021)415. |
Amendment 2
Proposal for a regulation
Recital 4
| Text proposed by the Commission | Amendment |
|---|---|
| (4) Simplification, consistency and harmonisation of the rules of Regulation (EC) No 261/2004, Regulation (EC) No 1107/2006, Regulation (EU) No 1177/2010, and Regulation (EU) No 181/2011 is required especially as regards rules dealing with the information to passengers on their rights before and during the journey, enforcement of passenger rights and complaint handling for passengers. The existing rules in those Regulations should be amended to complement those of the recently adopted Regulation (EU) 2021/782 of the European Parliament and of the Council9 as regards forms to request reimbursements and compensation, service quality standards, obligations for carriers to share information with national enforcement bodies, and information of passengers by national enforcement bodies on alternative dispute resolution. | (4) Simplification, consistency and harmonisation of the rules of Regulation (EC) No 261/2004, Regulation (EC) No 1107/2006, Regulation (EU) No 1177/2010, and Regulation (EU) No 181/2011 is required especially as regards rules dealing with the information to passengers on their rights before and during the journey, enforcement of passenger rights and complaint handling for passengers. The existing rules in those Regulations should be amended to complement those of the recently adopted Regulation (EU) 2021/782 of the European Parliament and of the Council9 as regards forms to request reimbursements and compensation, service quality standards, obligations for carriers to share information with national enforcement bodies, and information of passengers by national enforcement bodies on alternative dispute resolution or other ways to seek redress such as through national equality bodies. Effective enforcement of passenger rights across the Union is crucial. Member States should encourage transport operators and intermediaries to adopt user-friendly digital tools that are compatible with assistive technologies. |
| 9 Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations (recast) (OJ L 172, 17.5.2021, p. 1, ELI: http://data.europa.eu/eli/reg/2021/782/oj. | 9 Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations (recast) (OJ L 172, 17.5.2021, p. 1, ELI: http://data.europa.eu/eli/reg/2021/782/oj. |
Amendment 3
Proposal for a regulation
Recital 7
| Text proposed by the Commission | Amendment |
|---|---|
| (7) If the air carrier processes reimbursements through this type of intermediary, the payment deadline to the passenger should be extended to a maximum of 14 days to take account of the two steps in the reimbursement process. The air carrier should accordingly transfer the reimbursement payment to the intermediary within a maximum of seven days, and the intermediary should transfer it to the passenger within a further seven days. If the passenger is not reimbursed at the latest within 14 days, the passenger should however be entitled to receive the reimbursement directly from the operating air carrier. | (7) If the air carrier processes reimbursements through this type of intermediary, the payment deadline to the passenger should be extended to a maximum of 14 days to take account of the two steps in the reimbursement process. The air carrier should accordingly transfer the reimbursement payment to the intermediary within a maximum of seven days, and the intermediary should transfer it to the passenger within a further seven days. If the passenger is not reimbursed at the latest within 14 days, the passenger should however be entitled to receive the reimbursement directly from the operating air carrier. The reimbursement should not be reduced by financial transaction costs linked to the reimbursement, such as fees, telephone costs or stamps. |
Amendment 4
Proposal for a regulation
Recital 8
| Text proposed by the Commission | Amendment |
|---|---|
| (8) Regulation (EU) 2016/679 of the European Parliament and the Council10 applies to the processing of personal data by air carriers and intermediaries. Any processing of personal data must in particular take place in accordance with the requirements set out in Article 5(1) and Article 6(1) of Regulation (EU) 2016/679. It should be noted that the obligations to provide information to passengers concerning their rights are without prejudice to the obligation of the controller to provide information to the data subject pursuant to Articles 12, 13 and 14 of Regulation (EU) 2016/679. | (8) Regulation (EU) 2016/679 of the European Parliament and the Council10 applies to the processing of personal data by air carriers and intermediaries. Any processing of personal data must in particular take place in accordance with the requirements set out in Article 5(1) and Article 6(1) of Regulation (EU) 2016/679. Air carriers and intermediaries should be allowed to retain passengers’ contact details and details of assistance requirements collected for the purpose of fulfilling their obligations in respect of passengers’ travel information for no longer than 72 hours after the completion of the contract of carriage. It should be noted that the obligations to provide information to passengers concerning their rights are without prejudice to the obligation of the controller to provide information to the data subject pursuant to Articles 12, 13 and 14 of Regulation (EU) 2016/679. |
| 10 Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (Text with EEA relevance) (OJ L 119, 4.5.2016, p. 1). | 10 Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (Text with EEA relevance) (OJ L 119, 4.5.2016, p. 1). |
Amendment 5
Proposal for a regulation
Recital 8 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (8a) In the event of cancellation of a flight owing to insolvency, bankruptcy, or the suspension or cessation of the activities of an air carrier, passengers who are stranded should be entitled to a reimbursement, the return flight to the point of departure or re-routing, and to care, in accordance with the provisions laid down in this Regulation. Where the level of protection provided for under this Regulation against those risks is similar to that provided for in the context of the revision of the Regulation (EC) No 1008/2008, the provisions of the latter should apply. Equally, air passengers who have not yet started their journey should be entitled to reimbursement. Air carriers should prove that they have taken all necessary measures to provide for the care, reimbursement or re-routing of stranded passengers where applicable. Those rights should apply to all passengers concerned irrespective of their place of residence, point of departure or the place in which they bought their ticket. |
Amendment 6
Proposal for a regulation
Recital 9
| Text proposed by the Commission | Amendment |
|---|---|
| (9) When the passenger acquires a ticket from an intermediary, the air carrier should be able to contact the passenger directly where necessary in order to ensure that the passenger receives the relevant travel information, and that the air carrier fulfils its obligations under this Regulation and under applicable Union law on aviation safety and security and on the operating carrier under Regulation (EC) No 2111/200511 . The carrier may use these contact details exclusively for the purpose of fulfilling these obligations and should not process the contact details of the passengers for any other purposes. This personal data should be deleted within 72 hours after the completion of the contract of carriage unless further retention of the personal data is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. | (9) When the passenger acquires a ticket from an intermediary, the air carrier should be able to contact the passenger directly where necessary in order to ensure that the passenger receives the relevant travel information, and that the air carrier fulfils its obligations under this Regulation and under other applicable Union law such as that on aviation safety and security and on the operating carrier under Regulation (EC) No 2111/200511 . The carrier may use these contact details exclusively for the purpose of fulfilling these obligations and should not process the contact details of the passengers for any other purposes. This personal data should be deleted within 72 hours after the completion of the contract of carriage unless further retention of the personal data is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. |
| 11 Regulation (EC) No 2111/2005 of the European Parliament and of the Council of 14 December 2005 on the establishment of a Community list of air carriers subject to an operating ban within the Community and on informing air transport passengers of the identity of the operating air carrier, and repealing Article 9 of Directive 2004/36/EC (OJ L 344, 27.12.2004, p. 15). | 11 Regulation (EC) No 2111/2005 of the European Parliament and of the Council of 14 December 2005 on the establishment of a Community list of air carriers subject to an operating ban within the Community and on informing air transport passengers of the identity of the operating air carrier, and repealing Article 9 of Directive 2004/36/EC (OJ L 344, 27.12.2004, p. 15). |
Amendment 7
Proposal for a regulation
Recital 11
| Text proposed by the Commission | Amendment |
|---|---|
| (11) Information provided to passengers on their rights before and during their journeys should lead to enhanced awareness. Such information should be concise and made easily, prominently, and directly available. It should be provided in a clear and comprehensible manner, and by electronic means as far as possible. | (11) All passengers, particularly persons with disabilities and persons with reduced mobility, should be provided with information concerning their rights before and during their journeys. The provision of such information should lead to enhanced awareness. Such information should be concise and made easily, prominently, and directly available. It should be provided in a clear, accessible and comprehensible manner, and by electronic means as far as possible. Vulnerable consumers should not be excluded from access to those rights due to possible electronic illiteracy. |
Amendment 8
Proposal for a regulation
Recital 12
| Text proposed by the Commission | Amendment |
|---|---|
| (12) National enforcement bodies should cooperate with each other in order to ensure a harmonised interpretation and application of the Regulations concerned. A regular flow of information from carriers, terminal managers and intermediaries to national enforcement bodies on all aspects related to the application of the Regulations concerned should enable national enforcement bodies to better fulfil their monitoring role. | (12) National enforcement bodies should cooperate with each other in order to ensure a harmonised interpretation and application of the Regulations concerned. A regular flow of information from carriers, terminal managers and intermediaries to national enforcement bodies on all aspects related to the application of the Regulations concerned should enable national enforcement bodies to better fulfil their monitoring role. Good cooperation between the Commission, Member States and national enforcement bodies is important. Streamlined complaint mechanisms and comparable enforcement penalties can support harmonised enforcement standards across the Union. |
Amendment 9
Proposal for a regulation
Recital 15
| Text proposed by the Commission | Amendment |
|---|---|
| (15) To make it easier for passengers to request reimbursement or compensation in accordance with the Regulations concerned, forms that are valid throughout the Union should be established for such requests. Passengers should have the possibility to submit their requests by using such a form. | (15) To make it easier for passengers to request reimbursement or compensation in accordance with the Regulations concerned, forms that are valid throughout the Union should be established for such requests. Such forms should be user-friendly and easily accessible both in a digital and paper format. Passengers should have the possibility to submit their requests by using such a form, either via electronic means or by sending it by post. Additionally, common rules on vouchers should be introduced in order to harmonise rules across sectors. Reimbursement and compensation procedures should be non-discriminatory, easily accessible and inclusive for all persons. While submitting requests for reimbursement and compensation through electronic means has become a common practice, a passenger should also have other means of submitting requests. |
Amendment 10
Proposal for a regulation
Recital 16 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (16a) National enforcement bodies should have a minimum set of investigation and enforcement powers in order to enforce this Regulation in order to deter infringements efficiently and quickly. Those powers should be sufficient to tackle the enforcement challenges. |
Amendment 11
Proposal for a regulation
Recital 16 b (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (16b) Each Member State should ensure that all competent authorities within its jurisdiction have all the minimum powers that are necessary to ensure the proper application of this Regulation. |
Amendment 12
Proposal for a regulation
Recital 17
| Text proposed by the Commission | Amendment |
|---|---|
| (17) In the light of Article 9 of the United Nations Convention on the Rights of Persons with Disabilities and in order to give persons with disabilities and persons with reduced mobility opportunities for air travel comparable to those of other citizens, if an air carrier, its agents or a tour operator requires a person with disabilities or person with reduced mobility to be accompanied by another person who is capable of providing the assistance required by applicable safety requirements established by international, Union or national law or by the competent authorities, the accompanying person should travel free of charge. In addition, it should be aligned with the existing rights in rail, bus and coach and waterborne transport modes in the Union. In addition, if information to persons with disabilities and reduced mobility is provided in accessible formats, it should be provided in accordance with the applicable legislation such as the accessibility requirements set out in Annex I to Directive (EU) 2019/88212 . | (17) Transport services should be accessible to all passengers, including persons with disabilities and persons with reduced mobility. In the light of Article 9 of the United Nations Convention on the Rights of Persons with Disabilities and in order to give persons with disabilities and persons with reduced mobility opportunities for air travel comparable to those of other citizens, if an air carrier, its agents or a tour operator requires a person with disabilities or person with reduced mobility to be accompanied by another person who is capable of providing the assistance required by applicable safety requirements established by international, Union or national law or by the competent authorities, the accompanying person should travel free of charge and sit next to the person with the disability or reduced mobility, where possible. In addition, it should be aligned with the existing rights in rail, bus and coach and waterborne transport modes in the Union. In addition, if information to persons with disabilities and reduced mobility is provided in accessible formats, it should be provided in accordance with the applicable legislation in particular in line with the accessibility requirements set out in Annex I to Directive (EU) 2019/88212 . In order to protect persons with disabilities and persons with reduced mobility, adequate pre-notification is central for airports, operators and managing bodies to organise the most appropriate assistance according to those passenger needs. When a disabled person or person with reduced mobility arrives at an airport for travel by air, the managing body of the airport should be responsible for ensuring the provision of the assistance specified in Annex I. Such pre-notification should also cover a return flight, if the outward flight and the return flight have been contracted with the same air carrier. |
| 12 Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services (OJ L 151, 7.6.2019, p. 70), ELI: http://data.europa.eu/eli/dir/2019/882/oj. | 12 Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services (OJ L 151, 7.6.2019, p. 70), ELI: http://data.europa.eu/eli/dir/2019/882/oj. |
Amendment 13
Proposal for a regulation
Recital 18
| Text proposed by the Commission | Amendment |
|---|---|
| (18) Since the objectives of this Regulation, namely ensuring the effective enforcement of air, rail, bus and coach, and waterborne passengers’ rights, cannot be sufficiently achieved by the Member States, but can rather, by reason of the need to have the same rules within the single market , be better achieved at Union level, the Union may adopt measures, in accordance with the principle of subsidiarity as set out in Article 5 of the Treaty on European Union. In accordance with the principle of proportionality, as set out in that Article, this Regulation does not go beyond what is necessary in order to achieve those objectives. | (18) Transport services providers should, where needed, provide additional support to persons with disabilities and persons with reduced mobility. Since the objectives of this Regulation, namely ensuring the effective enforcement of air, rail, bus and coach, and waterborne passengers’ rights, cannot be sufficiently achieved by the Member States, but can rather, by reason of the need to have the same rules within the single market , be better achieved at Union level, the Union may adopt measures, in accordance with the principle of subsidiarity as set out in Article 5 of the Treaty on European Union. In accordance with the principle of proportionality, as set out in that Article, this Regulation does not go beyond what is necessary in order to achieve those objectives. |
Amendment 14
Proposal for a regulation
Article 1 – paragraph 1 – point 1
Regulation (EC) No 261/2004
Article 2 – point z a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (za) ‘recognised assistance dog’ means a dog that has been specifically trained to increase the autonomy and safety of persons with disabilities and reduced mobility, and officially recognised in accordance with the applicable national rules of the passenger’s country of origin, where such rules exist; or where no such national rules exist, recognised on the basis of valid documentation issued in the passenger’s country of origin, including internationally recognised accrediting organisations or other organisations that train dogs in accordance with verifiable comparable standards; |
Amendment 15
Proposal for a regulation
Article 1 – paragraph 1 – point 1 a (new)
Regulation (EC) No 261/2004
Article 7 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (1a) the following article is inserted: | |
| ‘Article 7a | |
| Common rules on vouchers | |
| Rules on vouchers’ validity and transferability set out in Article 12a of a future directive on Package Travel (Proposal 2023/0435 COD) shall apply to vouchers offered under this Regulation. |
Amendment 16
Proposal for a regulation
Article 1 – paragraph 1 – point 2
Regulation (EC) No 261/2004
Article 8 a – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Where the passenger has bought a ticket through an intermediary, the operating air carrier may make the reimbursement referred to in Article 8(1) point (a) through that intermediary in accordance with this Article. | 1. Where the passenger has bought a ticket through an intermediary, the operating air carrier may request to make the reimbursement referred to in Article 8(1) point (a) through that intermediary in accordance with this Article. |
Amendment 17
Proposal for a regulation
Article 1 – paragraph 1 – point 2
Regulation (EC) No 261/2004
Article 8 a – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. The intermediary and the air carrier shall inform the passenger of the reimbursement process as provided for in this Article in a clear, comprehensible and easily accessible manner at the time of booking and on the booking confirmation. | 2. The intermediary and the air carrier shall inform the passenger of the reimbursement process as provided for in this Article in a clear, user-friendly, comprehensible and easily accessible manner, in accordance with the accessibility requirements set out in Annex I to Directive (EU) 2019/882, at the time of booking and on the booking confirmation and when travel disruption occurs that entitles the passenger to the right to reimbursement and compensation. The intermediary and the contracting carrier shall proactively provide passengers with the common reimbursement and compensation form when travel disruption occurs that entitles the passenger to a right to reimbursement or compensation. |
Amendment 18
Proposal for a regulation
Article 1 – paragraph 1 – point 2
Regulation (EC) No 261/2004
Article 8 a – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Reimbursement through the intermediary shall be free of charge for passengers and all other parties concerned. | 3. All reimbursements through the intermediary shall be free of charge for passengers and all other parties concerned. The reimbursement shall not be reduced by financial transaction costs linked to the reimbursement. |
Amendment 19
Proposal for a regulation
Article 1 – paragraph 1 – point 2
Regulation (EC) No 261/2004
Article 8 a – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| 4. The air carrier shall state publicly, in a clear, comprehensible and easily accessible manner, whether it agrees to process reimbursements through intermediaries, and with which intermediaries it accepts to do so. | 4. The air carrier shall state publicly, in a clear, user-friendly, comprehensible and easily accessible manner, in accordance with the accessibility requirements set out in Annex I to Directive (EU) 2019/882, whether it agrees to process reimbursements through intermediaries, and with which intermediaries it accepts to do so. |
Amendment 20
Proposal for a regulation
Article 1 – paragraph 1 – point 2
Regulation (EC) No 261/2004
Article 8 a – paragraph 5 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) the air carrier shall reimburse the intermediary within seven days, in one transaction through the same payment method which was used at the time of booking, and linking the payment to the original booking reference. The seven-day period shall start on the date of the passenger’s choice of a reimbursement in accordance with Article 8 (1) (a), first indent. The intermediary shall reimburse the passenger via the original payment method, at the latest within a further seven days, and inform the passenger and the air carrier thereof. | (a) the air carrier shall reimburse the intermediary within seven days, in one transaction through the same payment method which was used at the time of booking, and linking the payment to the original booking reference. The seven-day period shall start on the date the passenger communicates their choice of a reimbursement in accordance with Article 8 (1) (a), first indent. The intermediary shall reimburse the passenger via the original payment method, at the latest within a further seven days, and inform the passenger and the contracting air carrier thereof. |
Amendment 21
Proposal for a regulation
Article 1 – paragraph 1 – point 2
Regulation (EC) No 261/2004
Article 8 a – paragraph 5 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 5a. Intermediaries shall be liable for duly processing the reimbursement set out in the relevant paragraph. In the case of a breach of their obligations, intermediaries shall be subject to a penalty in accordance with the relevant provision. | |
| Air carriers and intermediaries shall provide passengers with the references for the money transfer, such as thetransaction number. |
Amendment 22
Proposal for a regulation
Article 1 – paragraph 1 – point 2 a (new)
Regulation (EC) No 261/2004
Article 11 – paragraph 1
| Present text | Amendment |
|---|---|
| (2a) In Article 11, paragraph 1 is replaced by the following: | |
| 1. Operating air carriers shall give priority to carrying persons with reduced mobility and any persons or certified service dogs accompanying them, as well as unaccompanied children. | "1. Operating air carriers shall give priority to carrying persons with reduced mobility and any persons or assistance dogs accompanying them, as well as unaccompanied children and passengers travelling with children."; |
(Regulation (EC) No 261/2004)
Amendment 23
Proposal for a regulation
Article 1 – paragraph 1 – point 2 b (new)
Regulation (EC) No 261/2004
Article 11 – paragraph 2 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 2a. A recognised assistance dog shall retain its status for the entire duration of the journey, and carriers shall not impose additional verification requirements at transfer points or when switching between transport modes.; |
Amendment 24
Proposal for a regulation
Article 1 – paragraph 1 – point 2 c (new)
Regulation (EU) No 261/2004
Article 12 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (2c) The following article is inserted: | |
| "Article 12a: | |
| In the event of cancellation of a flight owing to insolvency, bankruptcy, or the suspension or cessation of the activities of an air carrier, passengers who are stranded shall be entitled to a reimbursement, the return flight to the point of departure or re-routing, and to care, as provided for in Articles 8 and 9 of this Regulation. Equally, air passengers who have not yet started their journey shall be entitled to reimbursement. Air carriers shall prove that they have taken all necessary measures, such as taking out an insurance policy or creating guarantee funds, to provide for the care, reimbursement or re-routing of stranded passengers where applicable. The rights set out in this Article shall apply to all passengers concerned irrespective of their place of residence, point of departure or the place in which they bought their ticket."; |
Amendment 25
Proposal for a regulation
Article 1 – paragraph 1 – point 2 d (new)
Regulation (EC) No 261/2004
Article 14 – paragraph 2 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (2d) In Article 14, the following paragraph is inserted: | |
| "2a. Carriers shall provide efficient assistance and provide passengers with the necessary information regarding their rights, including complaint procedures. Carriers shall take immediate action in the event of cancelled or delayed journeys, via telephone, online or in person for all passengers once a journey has been booked, regardless of the booking channel. This assistance service shall provide information and alternative proposals in the event of disruption and shall be free of charge for passengers."; |
Amendment 26
Proposal for a regulation
Article 1 – paragraph 1 – point 3
Regulation (EC) No 261/2004
Article 14 a – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. The information for passengers under this Regulation shall be provided also by electronic means, where technically possible. Where information is provided by such means, air carriers and intermediaries shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly and to communicate effectively. | 1. The information for passengers under this Regulation shall be provided also by electronic means. Air carriers and intermediaries shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly, free of charge and to communicate effectively. They shall be provided in an accessible format in accordance with requirements of Annex I to Directive (EU) 2019/882. Intermediaries shall, at the pre-contractual stage, inform consumers about the ticket price and all mandatory costs such as administrative, service or cancellation fees. Optional price supplements shall be clearly visible next to the headline price and at every step of the booking process. |
Amendment 27
Proposal for a regulation
Article 1 – paragraph 1 – point 3
Regulation (EC) No 261/2004
Article 14 a – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Where the passenger does not acquire a ticket directly from the air carrier, but through an intermediary, this intermediary shall provide the contact details of the passenger and the booking details to the air carrier. The air carrier may only use these contact details to the extent necessary to comply with its information, provision of care, reimbursement, re-routing and compensation obligations under this Regulation and to fulfil the air carrier’s obligations under applicable Union law on aviation safety and security and to provide information to passengers on the operating carrier in accordance with its obligations under Chapter III of Regulation (EC) No 2111/2005. | 2. Where the passenger does not acquire a ticket directly from the air carrier, but through an intermediary, this intermediary shall provide the contact details of the passenger, the booking details and notification for assistance or accommodation for reduced mobility, if provided by the passenger, to the air carrier. The air carrier shall only use these contact details to the extent necessary to comply with its information, provision of care, reimbursement, re-routing and compensation obligations under this Regulation, to comply with its obligations under Regulation (EC) No 1008/2008, and to fulfil the air carrier’s obligations under applicable Union law on aviation safety and security and to provide information to passengers on the operating carrier in accordance with its obligations under Chapter III of Regulation (EC) No 2111/2005. |
Amendment 28
Proposal for a regulation
Article 1 – paragraph 1 – point 3
Regulation (EC) No 261/2004
Article 14 a – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. The carrier shall delete the contact details within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. | 3. The carrier shall delete the contact details within 72 hours after the completion of the contract of carriage, received pursuant to paragraph 2, unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. |
Amendment 29
Proposal for a regulation
Article 1 – paragraph 1 – point 3
Regulation (EC) No 261/2004
Article 14 a – paragraph 3 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 3a. Where a passenger does not acquire a ticket directly from the air carrier, but through an intermediary, the intermediary shall inform the passenger at the time of the booking whether it has an existing commercial relationship with the carrier, on whose behalf it is offering a contract, in order to protect the passenger's access to its rights. |
Amendment 30
Proposal for a regulation
Article 1 – paragraph 1 – point 3
Regulation No 261/2004
Article 14 a – paragraph 5 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 5a. Where an intermediary acquires a ticket on behalf of a passenger, the intermediary shall provide the passenger, upon the booking confirmation, with the booking details. The intermediary shall also allow the passenger to easily access, via its website, its communications with the passenger, the relevant air carrier's form, email address and contact details for claims related to their reimbursement, compensation or any claims arising from the contract of carriage. |
Amendment 31
Proposal for a regulation
Article 1 – paragraph 1 – point 4
Regulation (EC) No 261/2004
Article 15 a – title
| Text proposed by the Commission | Amendment |
|---|---|
| Service quality standards | Minimum Service Quality Standards |
Amendment 32
Proposal for a regulation
Article 1 – paragraph 1 – point 4
Regulation (EC) No 261/2004
Article 15 a – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Air carriers shall establish service quality standards and implement a quality management system to maintain service quality. The service quality standards shall at least cover the items listed in Annex II. | 1. Air carriers shall establish service quality standards covering at least the items listed in Annex II. |
Amendment 33
Proposal for a regulation
Article 1 – paragraph 1 – point 4
Regulation (EC) No 261/2004
Article 15 a – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Air carriers shall monitor their performance as reflected in the service quality standards. They shall publish a report on their service quality performance on their website by [2 years after the Regulation becomes applicable], and every two years thereafter. This report shall not contain personal data. | deleted |
Amendment 34
Proposal for a regulation
Article 1 – paragraph 1 – point 4
Regulation (EC) No 261/2004
Article 15 a – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Airport managing bodies located in a Member State shall establish service quality standards based on the relevant items listed in Annex II. They shall monitor their performance pursuant to those standards and provide access to the information on their performance to the national public authorities on request.; | deleted |
Amendment 35
Proposal for a regulation
Article 1 – paragraph 1 – point 4 a (new)
Regulation (EC) No 261/2004
Article 16 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (4a) The following article is inserted: | |
| “Article 16a Individual passenger complaints | |
| National enforcement bodies shall be able to deal with individual passenger complaints and be granted, at least, minimum investigative and enforcement powers as provided for in Article 9 (3), (4), (6) and (7) of Regulation (EU) 2017/2394.”; |
Amendment 36
Proposal for a regulation
Article 1 – paragraph 1 – point 5
Regulation (EC) No 261/2004
Article 16 a a – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. The Commission shall adopt an implementing act establishing a common form for compensation and reimbursement requests under Articles 7 and 8. That common form shall be established in a format which is accessible to persons with disabilities and persons with reduced mobility. That implementing act shall be adopted in accordance with the examination procedure referred to in Article 38 (2) of Regulation (EU) 2021/782 of the European Parliament and the Council15 . | 1. Air carriers and intermediaries shall clearly inform passengers about the required information for reimbursement requests. The Commission shall adopt an implementing act establishing a common form for compensation and reimbursement requests under Articles 7 and 8. That common form shall be established in an accessible and user-friendly format in accordance with the accessibility requirements set out in Annex I to Directive (EU) 2019/882. That implementing act shall be adopted in accordance with the examination procedure referred to in Article 38 (2) of Regulation (EU) 2021/782 of the European Parliament and the Council15 . |
| 15 Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations (recast) (OJ L 172, 17.5.2021, p. 1, ELI: http://data.europa.eu/eli/reg/2021/782/oj). | 15 Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations (recast) (OJ L 172, 17.5.2021, p. 1, ELI: http://data.europa.eu/eli/reg/2021/782/oj). |
Amendment 37
Proposal for a regulation
Article 1 – paragraph 1 – point 5
Regulation (EC) No 261/2004
Article 16 a a – paragraph 1 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 1a. Carriers and intermediaries shall inform passengers of their right to request reimbursement, compensation, or both, as soon as they become entitled to them due to travel disruptions, and send them the common form via electronic means. They shall specify in their communication the addresses, both physical and email, to which requests by passengers are to be submitted. A general link directing passengers to general information about their rights shall also be included in that communication. |
Amendment 38
Proposal for a regulation
Article 1 – paragraph 1 – point 5
Regulation (EC) No 261/2004
Article 16 a a – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Passengers shall have the right to submit their requests using the common form referred to in paragraph 1. Operating air carriers and intermediaries shall not reject a request solely on the grounds that the passenger has not used that form. If a request is not sufficiently precise, the carrier shall ask the passenger to clarify the request and shall assist the passenger in doing so. | 2. Passengers shall have the right to submit their requests using the common form referred to in paragraph 1. Passengers shall have the right to submit their request in at least the language of the booking. Operating air carriers and intermediaries shall not reject a request solely on the grounds that the passenger has not used that the common form. If a request is not sufficiently precise, the carrier shall ask the passenger to clarify the request and shall assist the passenger in doing so. |
Amendment 39
Proposal for a regulation
Article 1 – paragraph 1 – point 5
Regulation (EC) No 261/2004
Article 16 a a – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Air carriers and intermediaries shall provide details on their website such as an e-mail address, to which requests under paragraph 1 may be sent by electronic means. This requirement shall not apply where other electronic means of communication allowing passengers to request reimbursement or compensation exist, such as a form on a website or mobile applications, provided that such means offer the choice and information set out in the common form and are also available in an official language of the Union and in the language internationally accepted in this field. When using such means, passengers shall not be prevented from providing information in any of the languages of the Union. | 3. Air carriers and intermediaries shall send to passengers the common form as soon as passengers are entitled to a refund or a compensation under this Regulation. Air carriers and intermediaries shall provide details on their website such as an e-mail address and a physical address, to which requests under paragraph 1 may be sent. In addition, carriers and intermediaries may provide access to other electronic means of communication allowing passengers to request reimbursement or compensation, such as a form on a website or mobile applications, provided that such means offer, in an accessible and inclusive format, the choice and information set out in the common form and are also available in an official language of the Union and in the language internationally accepted in this field . When using such means, passengers shall not be prevented from providing information in any of the languages of the Union. Carriers and intermediaries shall acknowledge receipt of the passenger’s claim regardless of the means of communication used by the passenger. Passengers shall also receive a copy of the communication and claim submitted to the carrier or intermediary, including the date and time it was sent. |
Amendment 40
Proposal for a regulation
Article 1 – paragraph 1 – point 5 a (new)
Regulation (EC) No 261/2004
Article 16 b (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (5a) The following article is inserted: | |
| ‘Article 16b | |
| Penalties | |
| Member States shall lay down the rules on penalties applicable to infringements of this Regulation and shall take all measures necessary to ensure that those rules are implemented. The penalties provided for shall be effective, proportionate and dissuasive. The maximum amount of the fines shall be at least 4% of the trader's annual turnover in the Member State or Member States concerned. Member States shall notify the Commission of those rules and measures and shall notify it without delay of any subsequent amendment affecting them. |
Amendment 41
Proposal for a regulation
Article 1 – paragraph 1 – point 6
Regulation (EC) No 261/2004
Article 16 b b – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Carriers shall provide the national enforcement bodies with relevant documents and information at their request without undue delay and, in any event, within one month from the receipt of the request. | 1. Carriers and intermediaries shall provide the national enforcement bodies with relevant documents and information at their request without undue delay and, in any event, within one month from the receipt of the request. |
Amendment 42
Proposal for a regulation
Article 1 – paragraph 1 – point 6
Regulation (EC) No 261/2004
Article 16 b c – paragraph -1 (new)
| Text proposed by the Commission | Amendment |
|---|---|
| -1. The participation of air carriers falling under the scope of Regulation (EC) No 261/2004 in ADR procedures shall be mandatory, without prejudice to the right of parties to access the judicial system. |
Amendment 43
Proposal for a regulation
Article 1 – paragraph 1 – point 6
Regulation (EC) No 261/2004
Article 16 b c – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| The national enforcement body to which the passenger complains, or any other body designated by a Member State for that purpose, shall inform the complainant about his or her right to approach alternative dispute resolution bodies to seek individual redress.; | The national enforcement body to which the passenger complains, or any other body designated by a Member State for that purpose, shall inform the complainant about his or her right to approach alternative dispute resolution bodies to seek individual redress. Information on other alternative redress mechanisms such as national equality bodies shall also be provided. |
Amendment 44
Proposal for a regulation
Article 2 – paragraph 1 – point -1 (new)
Regulation (EC) No 1107/2006
Article 2 – paragraph 1 – point l a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (-1) In Article 2, the following definition is added: | |
| (la) ‘recognised assistance dog’ means a dog that has been specifically trained to increase the autonomy and safety of persons with disabilities and reduced mobility, and officially recognised in accordance with the applicable national rules of the passenger’s country of origin, where such rules exist; or where no such national rules exist, recognised on the basis of valid documentation issued in the passenger’s country of origin, including internationally recognised accrediting organisations or other organisations that train dogs in accordance with verifiable comparable standards; |
Amendment 45
Proposal for a regulation
Article 2 – paragraph 1 – point 1
Regulation (EC) No 1107/2006
Article 4 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| Air carriers, their agents or a tour operator shall ensure that such an accompanying person travels free of charge and, where practicable, sits next to the person with disabilities or to the person with reduced mobility.; | Air carriers, their agents or a tour operator shall ensure that such an accompanying person travels free of charge and, where practicable, sits next to the person with disabilities or to the person with reduced mobility. Where the person with disabilities travels with a recognised assistance dog, the recognised assistance dog shall retain its status for the entire duration of the journey, and carriers shall not impose additional verification requirements at transfer points or when switching between transport modes; |
Amendment 46
Proposal for a regulation
Article 2 – paragraph 1 – point 1 a (new)
Regulation (EC) No 1107/2006
Article 6 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| (1a) Article 6(2) is replaced by the following: | |
| "2. When an air carrier or its agent or a tour operator receives a notification of the need for assistance, it shall transmit the information as soon as possible: | |
| (a) to the managing bodies of the airports of departure, arrival and transit, and | |
| (b) to the operating air carrier, if a reservation was not made with that carrier, unless the identity of the operating air carrier is not known at the time of notification, in which case the information shall be transmitted as soon as practicable."; |
Amendment 47
Proposal for a regulation
Article 2 – paragraph 1 – point 1 b (new)
Regulation (EC) No 1107/2006
Article 7 – paragraph 1
| Present text | Amendment |
|---|---|
| (1b) Article 7(1) is replaced by the following: | |
| When a disabled person or person with reduced mobility arrives at an airport for travel by air, the managing body of the airport shall be responsible for ensuring the provision of the assistance specified in Annex I in such a way that the person is able to take the flight for which he or she holds a reservation, provided that the notification of the person's particular needs for such assistance has been made to the air carrier or its agent or the tour operator concerned at least 48 hours before the published time of departure of the flight. This notification shall also cover a return flight, if the outward flight and the return flight have been contracted with the same air carrier. | "Where a person with a disability or person with reduced mobility arrives at an airport for travel by air, the managing body of the airport shall be responsible for ensuring the provision of the assistance specified in Annex I in such a way that the person is able to take the flight for which he or she holds a reservation with a prior notification of 24 hours."; |
(Regulation (EC) No 1107/2006)
Amendment 48
Proposal for a regulation
Article 2 – paragraph 1 – point 2
Regulation (EC) No 1107/2006
Article 10 a – title
| Text proposed by the Commission | Amendment |
|---|---|
| Service quality standards for air carriers | Minimum Service Quality Standards for air carriers |
Amendment 49
Proposal for a regulation
Article 2 – paragraph 1 – point 2
Regulation (EC) No 1107/2006
Article 10 a – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Air carriers shall establish service quality standards and implement a quality management system to maintain service quality. The service quality standards shall at least cover the items listed in Annex III. | 1. Air carriers shall establish service quality standards covering at least the items listed in Annex III. |
Amendment 50
Proposal for a regulation
Article 2 – paragraph 1 – point 2
Regulation (EC) No 1107/2006
Article 10 a – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Air carriers shall monitor their performance as reflected in the service quality standards. They shall publish a report on their service quality performance on their website by [2 years after the Regulation becomes applicable], and every two years thereafter. This report shall not contain personal data. | deleted |
Amendment 51
Proposal for a regulation
Article 2 – paragraph 1 – point 2 a (new)
Regulation (EC) No 1107/2006
Article 12
| Present text | Amendment |
|---|---|
| 2a. Article 12 is amended as follows: | |
| Article 12 | "Article 12 |
| Compensation for lost or damaged wheelchairs, other mobility equipment and assistive devices | Compensation in respect of mobility equipment, assistive devices and assistance dogs |
| Where wheelchairs or other mobility equipment or assistive devices are lost or damaged whilst being handled at the airport or transported on board aircraft, the passenger to whom the equipment belongs shall be compensated, in accordance with rules of international, Community and national law. | 1. Where terminal managers and carriers assisting persons with disabilities and persons with reduced mobility from one transport service to a connecting transport service, either in the context of a single multimodal contract or at a multimodal passenger hub, cause the loss of, or damage to, mobility equipment, including wheelchairs, and assistive devices, or the loss of, or injury to, recognised assistance dogs used by persons with disabilities and persons with reduced mobility, they shall be liable for that loss, damage or injury, and provide those persons with compensation within 14 days of the receipt of the claim. That compensation shall comprise: |
| (a) the cost of replacement or repair of the mobility equipment or assistive devices lost or damaged; | |
| (b) the cost of replacement or the treatment of the injury of an assistance dog that was lost or injured; | |
| (c) reasonable costs of temporary replacement for mobility equipment, assistive devices or recognised assistance dogs where such replacement is not provided or is not to be provided, by the carrier or terminal manager in accordance with paragraph 2. | |
| (ca) any cost incurred by the passenger due to the loss or damage of mobility equipment or assistive device, or from the loss or injury of recognised assistance dogs, until temporary replacement has been provided. | |
| 2. Where paragraph 1 applies, carriers and terminal managers shall make reasonable efforts to provide immediately needed temporary replacements for mobility equipment or assistive devices. The person with disabilities or the person with reduced mobility shall be permitted to keep that temporary replacement equipment or device until the compensation referred to in paragraph 1 has been paid. | |
| 3. Where a carrier or terminal manager pays compensation under paragraph 1, no provision of this Regulation may be interpreted as restricting their right to seek compensation from any person, including third parties, in accordance with the applicable law."; |
(Regulation (EC) No 1107/2006)
Amendment 52
Proposal for a regulation
Article 2 – paragraph 1 – point 3
Regulation (EC) No 1107/2006
Article 14 a – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| 4. Compliance monitoring activities shall be based on the assessment of risks and carried out by means of audits, inspections, interviews, verifications and examination of documents as appropriate. They shall include both announced and unannounced activities. The monitoring activities shall be proportionate to the risks identified. | 4. Compliance monitoring activities shall be based on the assessment of risks and carried out by means of audits, website and app reviews, including on accessibility, inspections, interviews, verifications and examination of documents as appropriate. They shall include both announced and unannounced activities which shall be carried out in cooperation with persons with disabilities and their representative organisations. The monitoring activities shall be proportionate to the risks identified. |
Amendment 53
Proposal for a regulation
Article 2 – paragraph 1 – point 3
Regulation (EC) No 1107/2006
Article 14 b – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Air carriers, airport managing bodies and tour operators shall provide the national enforcement bodies with relevant documents and information at their request without undue delay and, in any event, within one month from the receipt of the request. | 1. Air carriers, airport managing bodies, tour operators, and intermediaries shall provide the national enforcement bodies with relevant documents and information at their request without undue delay and, in any event, within one month from the receipt of the request. |
Amendment 54
Proposal for a regulation
Article 2 – paragraph 1 – point 3
Regulation (EC) No 1107/2006
Article 14 c
| Text proposed by the Commission | Amendment |
|---|---|
| The national enforcement body to which the passenger complains, or any other body designated by a Member State for that purpose under Article 15(2), shall inform the complainant about his or her right to approach to alternative dispute resolution bodies to seek individual redress. | The national enforcement body to which the passenger complains, or any other body designated by a Member State for that purpose under Article 15(2), shall inform the complainant about his or her right to approach to alternative dispute resolution bodies to seek individual redress. Information on other alternative redress mechanisms such as national equality bodies shall also be provided. |
Amendment 55
Proposal for a regulation
Article 2 – paragraph 1 – point 3
Regulation (EC) No 1107/2006
Article 14 d – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. The Member States shall regularly send relevant information concerning the application of this Regulation to the Commission, which will make this information available in electronic form to other Member States. | 1. The Member States shall regularly provide the Commission with relevant information concerning the application of this Regulation. The Commission shall make this information available in electronic form to other Member States and shall facilitate and support the dialogue concerning the interpretation and application of this Regulation as well as decide on the issues to be addressed in that information. |
Amendment 56
Proposal for a regulation
Article 2 – paragraph 1 – point 3
Regulation (EC) No 1107/2006
Article 14 d – paragraph 1 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 1a. The Commission shall support Member States and their national enforcement bodies by establishing a coordination mechanism at Union level to handle relevant cross-border cases in order to harmonise enforcement standards across the Union. Member States shall ensure that national enforcement bodies are equipped with sufficient resources to fulfil their functions based on minimum proportional standards, which shall be set by the Commission. Streamlined complaint mechanisms may support harmonised enforcement standards across the Union. |
Amendment 57
Proposal for a regulation
Article 2 – paragraph 1 – point 3
Regulation (EC) No 1107/2006
Article 14 d – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. At the request of the Commission, the national enforcement bodies shall investigate specific suspected practices of non-compliance with the obligations laid down in this Regulation by one or several air carriers, airport managing bodies and tour operators and report its findings to the Commission within four months of the request. | 2. At the request of the Commission, the national enforcement bodies shall investigate specific suspected practices of non-compliance with the obligations laid down in this Regulation by one or several carriers, terminal managers and intermediaries and report its findings to the Commission within four months of the request. |
Amendment 58
Proposal for a regulation
Article 3 – paragraph 1 – point -1 (new)
Regulation (EU) No 1177/2010
Article 3 – paragraph 1 – point u a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (-1) In Article 3, the following definition is added: | |
| "(ua) ‘recognised assistance dog’ means a dog that has been specifically trained to increase the autonomy and safety of persons with disabilities and reduced mobility, and officially recognised in accordance with the applicable national rules of the passenger’s country of origin, where such rules exist; or where no such national rules exist, recognised on the basis of valid documentation issued in the passenger’s country of origin, including internationally recognised accrediting organisations or other organisations that train dogs in accordance with verifiable comparable standards."; |
Amendment 59
Proposal for a regulation
Article 3 – paragraph 1 – point -1 a (new)
Regulation (EU) No 1177/2010
Article 11 – paragraph 5 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (-1a) In Article 11, the following paragraph is added: | |
| "5a. A recognised assistance dog shall retain its status for the entire duration of the journey, and carriers shall not impose additional verification requirements at transfer points or when switching between transport modes."; |
Amendment 60
Proposal for a regulation
Article 3 – paragraph 1 – point 1 – point a
Regulation (EU) No 1177/2010
Article 16 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. In the case of a cancellation or a delay in departure of a passenger service or a cruise, passengers departing from port terminals or, if possible, passengers departing from ports shall be informed by the carrier or, where appropriate, by the terminal operator, of the situation and of their passenger rights under this Regulation as soon as possible and in any event no later than 30 minutes after the scheduled time of departure, and of the estimated departure time and estimated arrival time as soon as that information is available.; | 1. In the case of a cancellation or a delay in departure of a passenger service or a cruise, passengers departing from port terminals or, if possible, passengers departing from ports shall be informed by the carrier or, where appropriate, by the terminal operator, including the cause of the disruption of the situation and of their passenger rights under this Regulation as soon as possible and in any event no later than 30 minutes after the scheduled time of departure, and of the estimated departure time and estimated arrival time as soon as that information is available. |
Amendment 61
Proposal for a regulation
Article 3 – paragraph 1 – point 1 – point a a (new)
Regulation (EU) No 1177/2010
Article 16 – paragraph 2 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (aa) In Article 16, the following paragraph is inserted: | |
| “2a. Carriers shall provide efficient assistance and provide passengers with the necessary information regarding their rights, including complaint procedures. Carriers shall take immediate action in the event of cancelled or delayed journeys, via telephone, online or in person for all passengers once a journey has been booked, regardless of the booking channel. This assistance service shall provide information and alternative proposals in the event of disruption and shall be free of charge for passengers.”; |
Amendment 62
Proposal for a regulation
Article 3 – paragraph 1 – point 1 – point a b (new)
Regulation (EU) No 1177/2010
Article 16 – paragraph 3
| Present text | Amendment |
|---|---|
| (ab) paragraph 3 is replaced by the following: | |
| 3. The carrier or, where appropriate, the terminal operator, shall ensure that disabled persons or persons with reduced mobility receive the information required under paragraphs 1 and 2 in accessible formats. | "The carrier or, where appropriate, the terminal operator, shall ensure that persons with disabilities and reduced mobility receive the information required under paragraphs 1 and 2 in accordance with the accessibility requirements set out in Annex I to Directive (EU) 2019/882."; |
(Regulation (EU) No 1177/2010)
Amendment 63
Proposal for a regulation
Article 3 – paragraph 1 – point 1 a (new)
Regulation (EU) No 1177/2010
Article 18 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (1a) the following article is inserted: | |
| ‘Article 18a | |
| Common rules on vouchers | |
| Rules on vouchers’ validity and transferability set out in Article 12a of a future directive on Package Travel (Proposal 2023/0435 COD) shall apply to vouchers offered under this Regulation. |
Amendment 64
Proposal for a regulation
Article 3 – paragraph 1 – point 2
Regulation (EU) No 1177/2010
Article 19 a – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. The Commission shall adopt an implementing act establishing a common form for reimbursement and compensation requests under Articles 18 and 19. That common form shall be established in a format which is accessible to persons with disabilities and persons with reduced mobility. That implementing act shall be adopted in accordance with the examination procedure referred to in Article 38 (2) of Regulation (EU) 2021/782.17 | 1. Carriers shall clearly inform passengers of the procedure for requesting reimbursement or compensation. The Commission shall adopt an implementing act establishing a common form for reimbursement and compensation requests under Articles 18 and 19. That common form shall be established in an accessible and user-friendly format in accordance with the accessibility requirements set out in Annex I to Directive (EU) 2019/882 which is accessible to persons with disabilities and persons with reduced mobility. The Commission shall make the common form available in all official languages of the Union on its website. That implementing act shall be adopted in accordance with the examination procedure referred to in Article 38 (2) of Regulation (EU) 2021/782.17 |
| 17 Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations (recast) (OJ L 172, 17.5.2021, p. 1, ELI: http://data.europa.eu/eli/reg/2021/782/oj). | 17 Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations (recast) (OJ L 172, 17.5.2021, p. 1, ELI: http://data.europa.eu/eli/reg/2021/782/oj). |
Amendment 65
Proposal for a regulation
Article 3 – paragraph 1 – point 2
Regulation (EU) No 1177/2010
Article 19 a – paragraph 1a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 1a. Carriers and intermediaries shall inform passengers of their right to request reimbursement, compensation, or both, as soon as they become entitled to them due to travel disruptions, and send them the common form via electronic means. They shall specify in their communication the addresses, both physical and email, to which requests by passengers are to be submitted. A general link directing passengers to general information about their rights shall also be included in that communication. |
Amendment 66
Proposal for a regulation
Article 3 – paragraph 1 – point 2
Regulation (EU) No 1177/2010
Article 19 a – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. The passengers shall have the right to submit their requests using the common form referred to in paragraph 1. Carriers shall not reject a request for reimbursement or compensation solely on the grounds that the passenger has not used that form. If a request is not sufficiently precise, the carriers shall ask the passenger to clarify the request and shall assist the passenger in doing so. | 2. The passengers shall have the right to submit their requests using the common form referred to in paragraph 1. Passengers shall have the right to submit their request in at least the language of the booking. Carriers shall not reject a request for reimbursement or compensation solely on the grounds that the passenger has not used that form. If a request is not sufficiently precise, the carriers shall ask the passenger to clarify the request and shall assist the passenger in doing so. |
Amendment 67
Proposal for a regulation
Article 3 – paragraph 1 – point 2
Regulation (EU) No 1177/2010
Article 19 a – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Carriers shall have electronic means for passengers on their website, such as an e-mail address, to which requests under paragraph 1 may be sent. This requirement shall not apply where other electronic means of communication exist allowing passengers to request reimbursement or compensation, such as a form on a website or mobile applications, provided that such means offer the choice and information set out in the common form and are available in an official language of the Union and in the language internationally accepted in this field. When using such means, passengers shall not be prevented from providing information in any of the languages of the Union. | 3. Carriers and intermediaries shall send to passengers the common form as soon as passengers are entitled to a refund or a compensation under this Regulation. Carriers and intermediaries shall provide details on their website such as an e-mail address and a physical address to which requests under paragraph 1 can be sent. In addition, carriers and intermediaries may provide access to other electronic means of communication allowing passengers to request reimbursement or compensation, such as a form on a website or mobile applications, provided that such means offer, in an accessible and inclusive format, the choice and information set out in the common form and are also available in an official language of the Union and in the language internationally accepted in this field. When using such means, passengers shall not be prevented from providing information in any of the languages of the Union. |
Amendment 68
Proposal for a regulation
Article 3 – paragraph 1 – point 2
Regulation (EU) No 1177/2010
Article 19 a – paragraph 3 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 3a. Carriers and intermediaries shall acknowledge receipt of the passenger’s claim electronically where possible, regardless of the means of communication. Passengers shall also receive a copy of the communication and claim submitted to the carrier or intermediary, including the date and time it was sent. |
Amendment 69
Proposal for a regulation
Article 3 – paragraph 1 – point 3 – point a – point i
Regulation (EU) No 1177/2010
Article 23 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| When selling tickets for services falling within the scope of this Regulation, carriers, ticket vendors, travel agents, tour operators and terminal operators shall, within their respective areas of competence, ensure that passengers are provided with appropriate and comprehensible information regarding their rights under this Regulation.; | When selling tickets for services falling within the scope of this Regulation, carriers, ticket vendors, travel agents, tour operators and terminal operators shall, within their respective areas of competence, ensure that passengers are provided with appropriate and comprehensible information regarding their rights under this Regulation. The information shall be provided in an accessible format in accordance with accessibility requirements set out in Annex I to Directive (EU) 2019/882.; |
Amendment 70
Proposal for a regulation
Article 3 – paragraph 1 – point 3 – point a – point ii
Regulation (EU) No 1177/2010
Article 23 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| Carriers, terminal operators and, when applicable, port authorities, shall also, within their respective areas of competence, ensure that information on the rights of passengers under this Regulation is publicly available on board ships, in ports, if possible, and in port terminals.; | Carriers, terminal operators and, when applicable, port authorities, shall also, within their respective areas of competence, ensure that information on the rights of passengers under this Regulation is publicly available on board ships, in ports, if possible, and in port terminals. The information in this Article shall be provided in accessible formats in accordance with the accessibility requirements set out in Annex I to Directive (EU) 2019/882. |
Amendment 71
Proposal for a regulation
Article 3 – paragraph 1 – point 3 – point b a (new)
Regulation (EU) No 1177/2010
Article 23 – paragraph 3 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (ba) In Article 23, the following paragraph is added: | |
| "3a. Intermediaries shall, at the pre-contractual stage, inform consumers about the ticket price and all mandatory costs such as administrative, service or cancellation fees. Optional price supplements shall be clearly visible next to the headline price and at every step of the booking process."; |
Amendment 72
Proposal for a regulation
Article 3 – paragraph 1 – point 4
Regulation (EU) No 1177/2010
Article 23 a – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| The information referred to in Articles 16, 22 and 23 shall be provided in the most appropriate format, where technically possible by electronic means. | The information referred to in Articles 16, 22 and 23 shall be provided in the most appropriate format, in particular by electronic means. |
Amendment 73
Proposal for a regulation
Article 3 – paragraph 1 – point 4
Regulation (EU) No 1177/2010
Article 23 a – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| Where information is provided by electronic means of communication, carriers, terminal operators, port authorities, travel agents, tour operators and ticket vendors shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly and communicate efficiently.; | Where information is provided by electronic means of communication, carriers, terminal operators, port authorities, travel agents, tour operators and ticket vendors shall ensure that it is provided in accessible formats in accordance with the accessibility requirements set out in Annex I to Directive (EU) 2019/882 and that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly, free of charge and communicate efficiently.; |
Amendment 74
Proposal for a regulation
Article 3 – paragraph 1 – point 5
Regulation (EU) No 1177/2010
Article 24 a – title
| Text proposed by the Commission | Amendment |
|---|---|
| Service quality standards | Minimum Service Quality Standards |
Amendment 75
Proposal for a regulation
Article 3 – paragraph 1 – point 5
Regulation (EU) No 1177/2010
Article 24 a – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Carriers shall establish service quality standards and implement a quality management system to maintain service quality. The service quality standards shall at least cover the items listed in Annex V. | 1. Carriers shall establish service quality standards covering at least the items listed in Annex V. |
Amendment 76
Proposal for a regulation
Article 3 – paragraph 1 – point 5
Regulation (EU) No 1177/2010
Article 24 a – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Carriers shall monitor their performance as reflected in the service quality standards. They shall publish a report on their service quality performance on the Internet by [2 years after the day of application of this Regulation], and every two years thereafter. This report shall not contain personal data. | deleted |
Amendment 77
Proposal for a regulation
Article 3 – paragraph 1 – point 5
Regulation (EU) No 1177/2010
Article 24 a – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Terminal operators shall establish service quality standards based on the relevant items listed in Annex V. They shall monitor their performance pursuant to those standards and provide access to the information on their performance to the national public authorities on request.; | deleted |
Amendment 78
Proposal for a regulation
Article 3 – paragraph 1 – point 5 a (new)
Regulation (EU) No 1177/2010
Article 24 a a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (5a) The following article is inserted: | |
| “Article 24aa | |
| Individual passenger complaints | |
| National enforcement bodies shall be able to deal with individual passenger complaints and be granted, at least, minimum investigative and enforcement powers as provided for in Article 9(3), (4), (6) and (7) of Regulation (EU) 2017/2394.”; |
Amendment 79
Proposal for a regulation
Article 3 – paragraph 1 – point 6
Regulation (EU) No 1177/2010
Article 25 a – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| 4. Compliance monitoring activities shall be based on the assessment of risks and carried out by means of audits, inspections, interviews, verifications and examination of documents as appropriate. They shall include both announced and unannounced activities. The monitoring activities shall be proportionate to the risks identified. | 4. Compliance monitoring activities shall be based on the assessment of risks and carried out by means of audits, inspections, interviews, verifications and examination of documents as appropriate. They shall include both announced and unannounced activities which shall be carried out in cooperation with persons with disabilities and their representative organisations, where relevant. The monitoring activities shall be proportionate to the risks identified. |
Amendment 80
Proposal for a regulation
Article 3 – paragraph 1 – point 6
Regulation (EU) No 1177/2010
Article 25 c
| Text proposed by the Commission | Amendment |
|---|---|
| The national enforcement body to which the passenger complains, or any other body designated by a Member State for that purpose under Article 25(3), shall inform the complainant about his or her right to approach alternative dispute resolution bodies to seek individual redress.’; | The national enforcement body to which the passenger complains, or any other body designated by a Member State for that purpose under Article 25(3), shall inform the complainant about his or her right to approach alternative dispute resolution bodies to seek individual redress.’; Information on other alternative redress mechanisms such as national equality bodies shall also be provided. |
Amendment 81
Proposal for a regulation
Article 3 – paragraph 1 – point 7
Regulation (EU) No 1177/2010
Article 27 a – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. The Member States shall regularly send relevant information concerning the application of this Regulation to the Commission, which shall make this information available in electronic form to other Member States. | 1. The Member States shall regularly provide the Commission with relevant information concerning the application of this Regulation. The Commission shall make this information available in electronic form to other Member States and shall facilitate and support the dialogue concerning the interpretation and application of this Regulation as well as decide on the issues to be addressed in that information. |
Amendment 82
Proposal for a regulation
Article 3 – paragraph 1 – point 7
Regulation (EU) No 1177/2010
Article 27 a – paragraph 1 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 1a. The Commission shall support Member States and their national enforcement bodies by establishing a coordination mechanism at Union level to handle relevant cross-border cases in order to harmonise enforcement standards across the Union. Member States shall ensure that national enforcement bodies are equipped with sufficient resources to fulfil their functions based on minimum proportional standards, which shall be set by the Commission. Streamlined complaint mechanisms may support harmonised enforcement standards across the Union. |
Amendment 83
Proposal for a regulation
Article 3 – paragraph 1 – point 7
Regulation (EU) No 1177/2010
Article 27 a – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. At the request of the Commission, the national enforcement bodies shall investigate specific suspected practices of non-compliance with the obligations laid down in this Regulation by one or several carriers, terminal operators, port authorities, travel agents, ticket vendors and tour operators and report its findings to the Commission within four months of the request.; | 2. At the request of the Commission, the national enforcement bodies shall investigate specific suspected practices of non-compliance with the obligations laid down in this Regulation by one or several carriers, terminal managers and intermediaries and report its findings to the Commission within four months of the request.; |
Amendment 84
Proposal for a regulation
Article 3 – paragraph 1 – point 7 a (new)
Regulation (EC) No 1107/2006
Article 28
| Present text | Amendment |
|---|---|
| (7a) Article 28 is replaced by the following: | |
| Penalties | "Penalties |
| The Member States shall lay down rules on penalties applicable to infringements of the provisions of this Regulation and shall take all the measures necessary to ensure that they are implemented. The penalties provided for shall be effective, proportionate and dissuasive. Member States shall notify those rules and measures to the Commission by 18 December 2012 and shall notify it without delay of any subsequent amendment affecting them. | Member States shall lay down the rules on penalties applicable to infringements of this Regulation and shall take all measures necessary to ensure that they are implemented. The penalties provided for shall be effective, proportionate and dissuasive. The maximum amount of the fines shall be at least 4% of the trader's annual turnover in the Member State or Member States concerned. Member States shall notify the Commission of those rules and measures and shall notify it without delay of any subsequent amendment affecting them."; |
(Regulation (EU) No 1177/2010)
Amendment 85
Proposal for a regulation
Article 4 – paragraph 1 – point -1 (new)
Regulation (EU) No 181/2011
Article 3 – paragraph 1 – point q a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (-1) In Article 3, the following definition is added: | |
| "(qa) ‘recognised assistance dog’ means a dog that has been specifically trained to increase the autonomy and safety of persons with disabilities and reduced mobility, and officially recognised in accordance with the applicable national rules of the passenger’s country of origin, where such rules exist; or where no such national rules exist, recognition shall be based on valid documentation issued in the passenger’s country of origin, including internationally recognised accrediting organisations or other organisations that train dogs according to verifiable comparable standards."; |
Amendment 86
Proposal for a regulation
Article 4 – paragraph 1 – point -1 a (new)
Regulation (EU) No 181/2011
Article 10 – paragraph 5 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (-1a) The following paragraph is added | |
| "5a. A recognised assistance dog shall retain its status for the entire duration of the journey, and carriers shall not impose additional verification requirements at transfer points or when switching between transport modes."; |
Amendment 87
Proposal for a regulation
Article 4 – paragraph 1 – point 1
Regulation (EU) No 181/2011
Article 19 a – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. The Commission shall adopt an implementing act establishing a common form for reimbursement and compensation requests under Article 19 of this Regulation. That common form shall be established in a format which is accessible to persons with disabilities and persons with reduced mobility. That implementing act shall be adopted in accordance with the examination procedure referred to in Article 38 (2) of Regulation (EU) 2021/78219 . | 1. Carriers shall clearly inform passengers of the procedure for requesting reimbursement or compensation. The Commission shall adopt an implementing act establishing a common form for reimbursement and compensation requests under Article 19 of this Regulation. That common form shall be established in an accessible and user-friendly format which is accessible to persons with disabilities and persons with reduced mobility in accordance with the accessibility requirements set out in Annex I to Directive (EU) 2019/882. The Commission shall make the common form available in all official languages of the Union on its website That implementing act shall be adopted in accordance with the examination procedure referred to in Article 38 (2) of Regulation (EU) 2021/78219 . |
| 19 Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations (recast) (OJ L 172, 17.5.2021, p. 1, ELI: http://data.europa.eu/eli/reg/2021/782/oj. | 19 Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations (recast) (OJ L 172, 17.5.2021, p. 1, ELI: http://data.europa.eu/eli/reg/2021/782/oj. |
Amendment 88
Proposal for a regulation
Article 4 – paragraph 1 – point 1
Regulation (EU) No 181/2011
Article 19 a – paragraph 1a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 1a. Carriers and intermediaries shall inform passengers of their right to request reimbursement, compensation, or both, as soon as they become entitled to that right due to travel disruptions, and send them the common form via electronic means. They shall specify in their communication the addresses, both physical and email, to which requests by passengers are to be submitted. A general link directing passengers to general information about their rights shall also be included in that communication. |
Amendment 89
Proposal for a regulation
Article 4 – paragraph 1 – point 1
Regulation (EU) No 181/2011
Article 19 a – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. The passengers shall have the right to submit their requests using the common form referred to in paragraph 1. Carriers shall not reject a request for reimbursement or compensation solely on the grounds that the passenger has not used that form. If a request is not sufficiently precise, the carrier shall ask the passenger to clarify the request and shall assist the passenger in doing so. | 2. The passengers shall have the right to submit their requests using the common form referred to in paragraph 1. Passengers shall have the right to submit their request in at least the language of the booking. Carriers shall not reject a request for reimbursement or compensation solely on the grounds that the passenger has not used that form. If a request is not sufficiently precise, the carrier shall ask the passenger to clarify the request and shall assist the passenger in doing so. |
Amendment 90
Proposal for a regulation
Article 4 – paragraph 1 – point 1
Regulation (EU) No 181/2011
Article 19 a – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Carriers shall have electronic means for passengers on their website, such as an e-mail address, to which requests under paragraph 1 may be sent. This requirement shall not apply where other electronic means of communication allowing passengers to request reimbursement or compensation exist, such as a form on a website or mobile applications, provided that such means offer the choice and information set out in the common form and are available in an official language of the Union and in the language internationally accepted in this field. When using such means, passengers shall not be prevented from providing information in any of the languages of the Union. | 3. Carriers shall have electronic means for passengers on their website, such as an e-mail address and a physical address, to which requests under paragraph 1 may be sent. In addition, carriers and intermediaries may provide access to other electronic means of communication allowing passengers to request reimbursement or compensation, such as a form on a website or mobile applications, provided that such means offer, in an accessible and inclusive format, the choice and information set out in the common form and are available in an official language of the Union and in the language internationally accepted in this field. When using such means, passengers shall not be prevented from providing information in any of the languages of the Union. |
Amendment 91
Proposal for a regulation
Article 4 – paragraph 1 – point 1
Regulation (EU) No 181/2011
Article 19 a – paragraph 3 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 3a. Carriers and intermediaries shall acknowledge receipt of the passenger’s claim regardless of the means of communication. Passengers shall also receive a copy of the communication and claim submitted to the carrier or intermediary, including the date and time it was sent. |
Amendment 92
Proposal for a regulation
Article 4 – paragraph 1 – point 1 a (new)
Regulation (EU) No 181/2011
Article 19 b (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (1a) the following article is inserted: | |
| “Article 19b | |
| Common rules on vouchers | |
| Rules on vouchers’ validity and transferability set out in Article 12a of a future directive on Package Travel (Proposal 2023/0435 COD) shall apply to vouchers offered under this Regulation."; |
Amendment 93
Proposal for a regulation
Article 4 – paragraph 1 – point 2 – point a
Regulation (EU) No 181/2011
Article 20 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. In the event of cancellation or delay in departure of a regular service, passengers departing from terminals shall be informed by the carrier or, where appropriate, the terminal managing body, of the situation and of their passenger rights under this Regulation as soon as possible and in any event no later than 30 minutes after the scheduled departure time, and of the estimated departure time as soon as this information is available.; | 1. In the event of cancellation or delay in departure or at arrival of a regular service, passengers shall be informed by the carrier, the intermediaries or, where appropriate, the terminal managing body, of the situation, including the cause of the disruption, and of their passenger rights under this Regulation as soon as possible and in any event no later than 30 minutes after the scheduled departure time, and of the estimated departure time as soon as this information is available.; |
Amendment 94
Proposal for a regulation
Article 4 – paragraph 1 – point 2 – point a a (new)
Regulation (EU) No 181/2011
Article 20 – paragraph 2 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (aa) In Article 20, the following paragraph is added: | |
| “2a. Carriers shall provide efficient assistance and provide passengers with the necessary information regarding their rights, including complaint procedures. Carriers shall take immediate action in the event of cancelled or delayed journeys, via telephone, online or in presence for all passengers once a journey has been booked, irrelevant of the booking channel. This assistance service shall provide information and alternative proposals in the event of disruption and shall be free of charge for passengers.”; |
Amendment 95
Proposal for a regulation
Article 4 – paragraph 1 – point 2 – point b
Regulation (EU) No 181/2011
Article 20 – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| 4. The information required under paragraphs 1 and 2 shall also be provided by electronic means to all passengers, including those departing from bus stops, within the time-limit provided in paragraph 1, if the passenger has agreed to it and has provided the necessary contact details to the carrier or, where appropriate, to the terminal managing body, when purchasing the ticket.; | 4. The information required under paragraphs 1 and 2 shall also be provided by electronic means to all passengers, including those departing from bus stops, within the time-limit provided in paragraph 1, if the passenger has agreed to it and has provided the necessary contact details to the carrier or, where appropriate, to the terminal managing body, when purchasing the ticket in accordance with the accessibility requirements set out in Annex I to Directive (EU) 2019/882; |
Amendment 96
Proposal for a regulation
Article 4 – paragraph 1 – point 4 – point a
Regulation (EU) No 181/2011
Article 24
| Text proposed by the Commission | Amendment |
|---|---|
| Carriers and terminal managing bodies shall, within their respective areas of competence, provide passengers with adequate information throughout their travel in formats which are accessible to all and in the same languages as those in which information is generally made available to all passengers.; | Carriers and terminal managing bodies shall, provide passengers with adequate information throughout their travel in formats which are accessible to all in accordance with the accessibility requirements set out in Annex I to Directive (EU) 2019/882 and in the same languages as those in which information is generally made available to all passengers. This information shall also be provided by electronic means to all passengers.; |
Amendment 97
Proposal for a regulation
Article 4 – paragraph 1 – point 5
Regulation (EU) No 181/2011
Article 25 – paragraph 1 – point c
| Text proposed by the Commission | Amendment |
|---|---|
| (c) contact details of the enforcement body or bodies designated by the Member State pursuant to Article 28(1). | (c) contact details of the enforcement body or bodies designated by the Member State pursuant to Article 28(1). This information shall also be provided by electronic means if feasible including at terminals and, where applicable, on the internet. At the request of a person with a disability or person with reduced mobility the information shall be provided, in an accessible format, in line with the accessibility requirements set out in Annex I to Directive (EU) 2019/882’; |
Amendment 98
Proposal for a regulation
Article 4 – paragraph 1 – point 5 a (new)
Regulation (EU) No 181/2011
Article 25 – paragraph 2 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (5a) The following paragraph is added: | |
| “2a. Intermediaries shall, at the pre-contractual stage, inform consumers about the ticket price and all mandatory costs such as administrative, service or cancellation fees. Optional price supplements shall be clearly visible next to the headline price and at every step of the booking process.”; |
Amendment 99
Proposal for a regulation
Article 4 – paragraph 1 – point 6
Regulation (EU) No 181/2011
Article 25 a
| Text proposed by the Commission | Amendment |
|---|---|
| Where information is provided by electronic means of communication, carriers, terminal managing bodies, ticket vendors, travel agents and tour operators shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly and communicate efficiently.; | Where information is provided by electronic means of communication, carriers, terminal managing bodies, ticket vendors, travel agents and tour operators shall ensure it is provided in accessible formats in accordance with the accessibility requirements set out in Annex I to Directive (EU) 2019/882 and that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly, free of charge and communicate efficiently; |
Amendment 100
Proposal for a regulation
Article 4 – paragraph 1 – point 7
Regulation (EU) No 181/2011
Article 26 a – title
| Text proposed by the Commission | Amendment |
|---|---|
| Service quality standards | Minimum Service Quality Standards |
Amendment 101
Proposal for a regulation
Article 4 – paragraph 1 – point 7
Regulation (EU) No 181/2011
Article 26 a – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Carriers shall establish service quality standards and implement a quality management system to maintain service quality. The service quality standards shall at least cover the items listed in Annex III. | 1. Carriers shall establish service quality standards covering at least the items listed in Annex II. |
Amendment 102
Proposal for a regulation
Article 4 – paragraph 1 – point 7
Regulation (EU) No 181/2011
Article 26 a – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Carriers shall monitor their performance as reflected in the service quality standards. They shall publish a report on their service quality performance on the Internet by [2 years after the day on which this Regulation becomes applicable], and every two years thereafter. This report shall not contain personal data. | deleted |
Amendment 103
Proposal for a regulation
Article 4 – paragraph 1 – point 7
Regulation (EU) No 181/2011
Article 26 a – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Terminal managing bodies shall establish service quality standards based on the relevant items listed in Annex III. They shall monitor their performance pursuant to those standards and provide access to the information on their performance to the national public authorities on request.; | deleted |
Amendment 104
Proposal for a regulation
Article 4 – paragraph 1 – point 7 a (new)
Regulation (EU) No 181/2011
Article 26 a a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (7a) The following article is inserted: | |
| “Article 26aa | |
| National enforcement bodies shall be able to deal with individual passenger complaints and be granted, at least, minimum investigative and enforcement powers as provided for in Article 9(3), (4), (6) and (7) of Regulation (EU) 2017/2394.”; |
Amendment 105
Proposal for a regulation
Article 4 – paragraph 1 – point 8
Regulation (EU) No 181/2011
Article 28 a – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| 4. Compliance monitoring activities shall be based on the assessment of risks and carried out by means of audits, inspections, interviews, verifications and examination of documents as appropriate. They shall include both announced and unannounced activities. The monitoring activities shall be proportionate to the risks identified. | 4. Compliance monitoring activities shall be based on the assessment of risks and carried out by means of audits, inspections, interviews, verifications and examination of documents as appropriate. They shall include both announced and unannounced activities which shall be carried out in cooperation with persons with disabilities and their representative organisations, where relevant. The monitoring activities shall be proportionate to the risks identified. |
Amendment 106
Proposal for a regulation
Article 4 – paragraph 1 – point 8
Regulation (EU) No 181/2011
Article 28 c
| Text proposed by the Commission | Amendment |
|---|---|
| The national enforcement body to which the passenger complains, or any other body designated by a Member State for that purpose under Article 28(3), shall inform the complainant about his or her right to approach alternative dispute resolution bodies to seek individual redress.; | The national enforcement body to which the passenger complains, or any other body designated by a Member State for that purpose under Article 28(3), shall inform the complainant about his or her right to approach alternative dispute resolution bodies to seek individual redress. Information on other alternative redress mechanisms such as national equality bodies shall also be provided; |
Amendment 107
Proposal for a regulation
Article 4 – paragraph 1 – point 9
Regulation (EU) No 181/2011
Article 30 a – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. The Member States shall regularly send relevant information concerning the application of this Regulation to the Commission, which will make this information available in electronic form to other Member States. | 1. The Member States shall regularly provide the Commission with relevant information concerning the application of this Regulation. The Commission shall make this information available in electronic form to other Member States and shall facilitate and support the dialogue concerning the interpretation and application of this Regulation as well as decide on the issues to be addressed in that information. |
Amendment 108
Proposal for a regulation
Article 4 – paragraph 1 – point 9
Regulation (EU) No 181/2011
Article 30 a – paragraph 1 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 1a. The Commission shall support Member States and their national enforcement bodies by establishing a coordination mechanism at Union level to handle relevant cross-border cases in order to harmonise enforcement standards across the Union. Member States shall ensure that national enforcement bodies are equipped with sufficient resources to fulfil their functions based on minimum proportional standards, which shall be set by the Commission. Streamlined complaint mechanisms may support harmonised enforcement standards across the Union. |
Amendment 109
Proposal for a regulation
Article 4 – paragraph 1 – point 9
Regulation (EU) No 181/2011
Article 30 a – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. At the request of the Commission, the national enforcement bodies shall investigate specific suspected practices of non-compliance with the obligations laid down in this Regulation by one or several carriers, terminal managing bodies, ticket vendors, travel agents and tour operators and report its findings to the Commission within four months of the request.; | 2. At the request of the Commission, the national enforcement bodies shall investigate specific suspected practices of non-compliance with the obligations laid down in this Regulation by one or several carriers, terminal managers and intermediaries and report its findings to the Commission within four months of the request.; |
Amendment 110
Proposal for a regulation
Article 4 – paragraph 1 – point 9 a (new)
Regulation (EU) No 181/2011
Article 31
| Text proposed by the Commission | Amendment |
|---|---|
| (9a) Article 31 is replaced by the following: | |
| “Article 31 | |
| Penalties | |
| Member States shall lay down the rules on penalties applicable to infringements of this Regulation and shall take all measures necessary to ensure that they are implemented. The penalties provided for shall be effective, proportionate and dissuasive. The maximum amount of the fines shall be at least 4% of the trader's annual turnover in the Member State or Member States concerned. Member States shall notify the Commission of those rules and measures and shall notify it without delay of any subsequent amendment affecting them.”; |
Amendment 111
Proposal for a regulation
Article 5 – paragraph 1 – point -1 (new)
Regulation (EU) 2021/782
Article 3 – paragraph 1 – point 22 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (-1) In Article 3, the following definition is added: | |
| “(22a) ‘recognised assistance dog’ means a dog that has been specifically trained to increase the autonomy and safety of persons with disabilities and reduced mobility, and officially recognised in accordance with the applicable national rules of the passenger’s country of origin, where such rules exist; or where no such national rules exist, recognition shall be based on valid documentation issued in the passenger’s country of origin, including internationally recognised accrediting organisations or other organisations that train dogs according to verifiable comparable standards.”; |
Amendment 112
Proposal for a regulation
Article 5 – paragraph 1 – point -1 a (new)
Regulation (EU) 2021/782
Article 14 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (-1a) The following article is inserted: | |
| “Article 14a | |
| Carriers shall provide efficient assistance and provide passengers with the necessary information regarding their rights, including complaint procedures. Carriers shall take immediate action in the event of cancelled or delayed journeys, via telephone, online or in person for all passengers once a journey has been booked, regardless of the booking channel. This assistance service shall provide information and alternative proposals in the event of disruption and shall be free of charge for passengers.”; |
Amendment 113
Proposal for a regulation
Article 5 – paragraph 1 – point -1 b (new)
Regulation (EU) 2021/782
Article 18 c (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (-1b) the following article is inserted: | |
| “Article 18c | |
| Common rules on vouchers | |
| Rules on vouchers’ validity and transferability set out in Article 12a of a future directive on Package Travel (Proposal 2023/0435 COD) shall apply to vouchers offered under this Regulation.”; |
Amendment 114
Proposal for a regulation
Article 5 – paragraph 1 – point -1 c (new)
Regulation (EU) 2021/782
Article 20 – paragraph 2 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (-1c) In Article 20(2), point (b), is replaced by the following: | |
| "(b) hotel or other accommodation, and transport between the railway station and place of accommodation, in cases where a stay of one or more nights becomes necessary or an additional stay becomes necessary, where and when physically possible. In cases where such a stay becomes necessary due to the circumstances referred to in Article 19(10), the railway undertaking may limit the duration of accommodation to a maximum of three nights. The access requirements of persons with disabilities and persons with reduced mobility and the needs of recognised assistance dogs or service animals shall be taken into account, whenever possible;"; |
Amendment 115
Proposal for a regulation
Article 5 – paragraph 1 – point -1 d (new)
Regulation (EU) 2021/782
Article 20 – paragraph 5
| Text proposed by the Commission | Amendment |
|---|---|
| (-1d) In Article 20, paragraph 5, is replaced by the following: | |
| "5. In applying paragraphs 1 to 4, the operating railway undertaking shall pay particular attention to the needs of persons with disabilities and persons with reduced mobility, as well as to those of any accompanying persons and recognised service dogs."; |
Amendment 116
Proposal for a regulation
Article 5 – paragraph 1 – point -1 e (new)
Regulation (EU) 2021/782
Article 21 – paragraph 2 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (-1e) In Article 21, the following paragraph is added: | |
| “2a. A recognised assistance dog shall retain its status for the entire duration of the journey, and carriers shall not impose additional verification requirements at transfer points or when switching between transport modes.”; |
Amendment 117
Proposal for a regulation
Article 5 – paragraph 1 – point -1 f (new)
Regulation (EU) 2021/782
Article 23 – paragraph 1 – point c
| Text proposed by the Commission | Amendment |
|---|---|
| (-1f) Article 23(1), point (c), is replaced by the following: | |
| "(c) a recognised assistance dog shall be permitted to accompany them in accordance with any relevant national law;"; |
Amendment 118
Proposal for a regulation
Article 5 – paragraph 1 – point -1 g (new)
Regulation (EU) 2021/782
Article 25 – title
| Text proposed by the Commission | Amendment |
|---|---|
| (-1g) in Article 25, the title is replaced by the following: | |
| "Compensation in respect of mobility equipment, assistive devices and recognised assistance dogs"; |
Amendment 119
Proposal for a regulation
Article 5 – paragraph 1 – point -1 h (new)
Regulation (EU) 2021/782
Article 25 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| (-1h) In Article 25, paragraph 1 is replaced by the following: | |
| "1. Where railway undertakings and station managers cause the loss of, or damage to, mobility equipment, including wheelchairs, and assistive devices, or the loss of, or injury to, recognised assistance dogs used by persons with disabilities and persons with reduced mobility, they shall be liable for that loss, damage or injury, and provide compensation without undue delay. That compensation shall comprise:"; |
Amendment 120
Proposal for a regulation
Article 5 – paragraph 1 – point -1 i (new)
Regulation (EU) 2021/782
Article 25 – paragraph 1 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (-1i) In Article 25(1), point (a), is replaced by the following: | |
| "(a) the cost of replacement or repair of the mobility equipment or assistive devices lost or damaged within 14 calendar days;"; |
Amendment 121
Proposal for a regulation
Article 5 – paragraph 1 – point -1 j (new)
Regulation (EU) 2021/782
Article 25 – paragraph 1 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (-1j) In Article 25(1), point (b), is replaced by the following: | |
| "(b) the cost of replacement or the treatment of the injury of a recognised assistance dog that was lost or injured; and"; |
Amendment 122
Proposal for a regulation
Article 5 – paragraph 1 – point -1 k (new)
Regulation (EU) 2021/782
Article 25 – paragraph 1 – point c
| Text proposed by the Commission | Amendment |
|---|---|
| (-1k) Article 25(1), point (c), is replaced by the following: | |
| "(c) reasonable costs of temporary replacement for mobility equipment, assistive devices or a recognised assistance dog where such replacement is not provided by the railway undertaking or the station manager in accordance with paragraph 2."; |
Amendment 123
Proposal for a regulation
Article 5 – paragraph 1 – point -1 l (new)
Regulation (EU) 2021/782
Article 29
| Present text | Amendment |
|---|---|
| Article 29 | (-1l) Article 29 is replaced by the following: |
| Service quality standards | “Service quality standards |
| 1. Railway undertakings shall establish service quality standards and implement a quality management system to maintain service quality. The service quality standards shall at least cover the items listed in Annex III. | Carriers shall establish service quality standards covering at least the items listed in Annex III.”; |
| 2. Railway undertakings shall monitor their own performance as reflected in the service quality standards. By 30 June 2023, and every two years thereafter, they shall publish a report on their service quality performance on their website. Such reports shall also be made available on the website of the European Union Agency for Railways. | |
| 3. Station managers shall establish service quality standards based on the relevant items listed in Annex III. They shall monitor their performance pursuant to those standards and provide access to the information on their performance to the national public authorities on request. |
(Regulation (EU) 2021/782)
Amendment 124
Proposal for a regulation
Article 5 – paragraph 1 – point -1 m (new)
Regulation (EU) 2021/782
Article 29 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (-1m) The following article is inserted: | |
| “Article 29a Individual passenger complaints National enforcement bodies shall be able to deal with individual passenger complaints and be granted, at least, minimum investigative and enforcement powers as provided for in Article 9 (3), (4), (6) and (7) of Regulation (EU) 2017/2394.”; |
Amendment 125
Proposal for a regulation
Article 5 – paragraph 1 – point -1 n (new)
Regulation (EU) 2021/782
Article 30 – paragraph 2 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (-1n) In Article 30, the following paragraph is added: | |
| “2a. Intermediaries shall, at the pre-contractual stage, inform consumers about the ticket price and all mandatory costs such as administrative, service or cancellation fees. Optional price supplements shall be clearly visible next to the headline price and at every step of the booking process.”; |
Amendment 126
Proposal for a regulation
Article 5 – paragraph 1 – point 1
Regulation (EU) 2021/782
Article 30 a
| Text proposed by the Commission | Amendment |
|---|---|
| Where information under this Regulation is provided to passengers by electronic means of communication, railway undertakings, station managers, ticket vendors and tour operators shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly and communicate efficiently.; | Where information under this Regulation is provided to passengers by electronic means of communication, railway undertakings, station managers, ticket vendors and tour operators shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly and communicate efficiently, free of charge, to communicate efficiently. They shall be provided in an accessible format in accordance with the requirements of Annex I to Directive (EU) 2019/882; |
Amendment 127
Proposal for a regulation
Article 5 – paragraph 1 – point 3
Regulation (EU) 2021/782
Article 34 a – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. The Member States shall regularly send relevant information concerning application of this Regulation to the Commission, which will make this information available in electronic form to other Member States. | 1. The Member States shall regularly provide the Commission with relevant information concerning the application of this Regulation. The Commission shall make this information available in electronic form to other Member States and shall facilitate and support the dialogue concerning the interpretation and application of this Regulation as well as decide on the issues to be addressed in that information. |
Amendment 128
Proposal for a regulation
Article 5 – paragraph 1 – point 3
Regulation (EU) 2021/782
Article 34 a – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. At the request of the Commission, the national enforcement bodies shall investigate specific suspected practices of non-compliance with the obligations laid down in this Regulation by one or several railway undertakings, infrastructure managers, station managers, ticket vendors and tour operators and report its findings to the Commission within four months of the request.. | 2. The Commission shall support Member States and their national enforcement bodies by establishing a coordination mechanism at Union level to handle relevant cross-border cases in order to harmonise enforcement standards across the Union. Member States shall ensure that national enforcement bodies are equipped with sufficient resources to fulfil their functions based on minimum proportional standards, which shall be set by the Commission. Streamlined complaint mechanisms may support harmonised enforcement standards across the Union. |
Amendment 129
Proposal for a regulation
Article 5 – paragraph 1 – point 3
Regulation (EU) 2021/782
Article 34 a – paragraph 2 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 2a. At the request of the Commission, the national enforcement bodies shall investigate specific suspected practices of non-compliance with the obligations laid down in this Regulation by one or several carriers, terminal managers and intermediaries and report its findings to the Commission within four months of the request.; |
Amendment 130
Proposal for a regulation
Article 5 – paragraph 1 – point 3 a (new)
Regulation (EU) 2021/782
Article 35
| Present text | Amendment |
|---|---|
| (3a) Article 35 is replaced by the following: | |
| Article 35 | “Article 35 |
| Penalties | Penalties |
| 1. Member States shall lay down the rules on penalties applicable to infringements of this Regulation and shall take all measures necessary to ensure that they are implemented. The penalties provided for shall be effective, proportionate and dissuasive. Member States shall notify the Commission of those rules and measures and shall notify it without delay of any subsequent amendment affecting them. | Member States shall lay down the rules on penalties applicable to infringements of this Regulation and shall take all measures necessary to ensure that they are implemented. The penalties provided for shall be effective, proportionate and dissuasive. Maximum amount of the fines should be at least 4% of the trader's annual turnover in the Member State or Member States concerned. Member States shall notify the Commission of those rules and measures and shall notify it without delay of any subsequent amendment affecting them.”; |
| 2. In the framework of cooperation referred to in Article 34 the national enforcement body which is competent for the purposes of Article 33(4) or (5) shall, at the request of the national enforcement body handling the complaint, investigate the infringement of this Regulation identified by that body and, if necessary, impose penalties. |
(Regulation (EU) 2021/782)
Amendment 131
Proposal for a regulation
Annex I – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| Information to passengers on their rights as required by this Regulation (in a transparent, accessible, non-discriminatory, effective and proportionate manner), and tickets | Information on safety provisions and restrictions applied |
| Information on the rights under Chapter IV (in a transparent, accessible, non-discriminatory, effective, and proportionate manner): | |
| - requirements regarding accompanying recognised assistance dogs (in the case of carriers) | |
| - conditions under which an accompanying person is required | |
| - the accessibility of the means of transport used | |
| - the accessibility of the airport (in the case of terminal managers) | |
| - the transport of mobility equipment - the complaints and compensation procedure for damaged equipment. |
Amendment 132
Proposal for a regulation
Annex I – paragraph 1
Regulation (EC) No 261/2004
Annex II
| Text proposed by the Commission | Amendment |
|---|---|
| Information to passengers on their rights as required by this Regulation (in a transparent, accessible, non-discriminatory, effective and proportionate manner), and tickets | Information on safety provisions and restrictions applied |
| Information on the rights under Chapter IV (in a transparent, accessible, non-discriminatory, effective, and proportionate manner): | |
| - requirements regarding accompanying recognised assistance dogs (in the case of carriers) | |
| - conditions under which an accompanying person is required | |
| - the accessibility of the means of transport used - the accessibility of the airport (in the case of terminal managers) | |
| - the transport of mobility equipment - the complaints and compensation procedure for damaged equipment. |
Amendment 133
Proposal for a regulation
Annex I – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| Punctuality of flights, and general principles to cope with disruptions to flights | deleted |
Amendment 134
Proposal for a regulation
Annex I – paragraph 3 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| Delays | deleted |
Amendment 135
Proposal for a regulation
Annex I – paragraph 3 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) overall average delay of flights; | deleted |
Amendment 136
Proposal for a regulation
Annex I – paragraph 3 – point b – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| (b) percentage of delays caused by: | deleted |
Amendment 137
Proposal for a regulation
Annex I – paragraph 3 – point b – indent 1
| Text proposed by the Commission | Amendment |
|---|---|
| – extraordinary circumstances; | deleted |
Amendment 138
Proposal for a regulation
Annex I – paragraph 3 – point b – indent 2
| Text proposed by the Commission | Amendment |
|---|---|
| – fault on the part of the passenger; or | deleted |
Amendment 139
Proposal for a regulation
Annex I – paragraph 3 – point b – indent 3
| Text proposed by the Commission | Amendment |
|---|---|
| – the behaviour of a third party. | deleted |
Amendment 140
Proposal for a regulation
Annex I – paragraph 3 – point c – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| (c) percentage of flights delayed at departure: | deleted |
Amendment 141
Proposal for a regulation
Annex I – paragraph 3 – point c – indent 1
| Text proposed by the Commission | Amendment |
|---|---|
| – for two hours or more in the case of flights of 1500 kilometres or less; | deleted |
Amendment 142
Proposal for a regulation
Annex I – paragraph 3 – point c – indent 2
| Text proposed by the Commission | Amendment |
|---|---|
| – for three hours or more in the case of all intra-Community flights of more than 1500 kilometres and of all other flights between 1500 and 3500 kilometres; | deleted |
Amendment 143
Proposal for a regulation
Annex I – paragraph 3 – point c – indent 3
| Text proposed by the Commission | Amendment |
|---|---|
| – for four hours or more in the case of all other flights. | deleted |
Amendment 144
Proposal for a regulation
Annex I – paragraph 3 – point d – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| (d) percentage of flights delayed at arrival: | deleted |
Amendment 145
Proposal for a regulation
Annex I – paragraph 4 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| Cancellations of flights | deleted |
Amendment 146
Proposal for a regulation
Annex I – paragraph 4 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) cancellation of flights; | deleted |
Amendment 147
Proposal for a regulation
Annex I – paragraph 4 – point b – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| (b) percentage of cancellations of flights caused by: | deleted |
Amendment 148
Proposal for a regulation
Annex I – paragraph 4 – point b – indent 1
| Text proposed by the Commission | Amendment |
|---|---|
| – extraordinary circumstances; | deleted |
Amendment 149
Proposal for a regulation
Annex I – paragraph 4 – point b – indent 2
| Text proposed by the Commission | Amendment |
|---|---|
| – fault on the part of the passenger; or | deleted |
Amendment 150
Proposal for a regulation
Annex I – paragraph 4 – point b – indent 3
| Text proposed by the Commission | Amendment |
|---|---|
| – the behaviour of a third party. | deleted |
Amendment 151
Proposal for a regulation
Annex I – paragraph 5
| Text proposed by the Commission | Amendment |
|---|---|
| Cleanliness of the means of passenger transport and the terminal facilities (air quality and temperature control inside, hygiene of sanitary facilities, etc.) | deleted |
Amendment 152
Proposal for a regulation
Annex I – paragraph 6
| Text proposed by the Commission | Amendment |
|---|---|
| Adherence to industry standards on weight and dimensions of hand luggage | deleted |
Amendment 153
Proposal for a regulation
Annex I – paragraph 7
| Text proposed by the Commission | Amendment |
|---|---|
| Results of the customer satisfaction survey(s) | deleted |
Amendment 154
Proposal for a regulation
Annex I – paragraph 8 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| Complaint handling | deleted |
Amendment 155
Proposal for a regulation
Annex I – paragraph 8 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) the number of complaints; | deleted |
Amendment 156
Proposal for a regulation
Annex I – paragraph 8 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) types of complaints; | deleted |
Amendment 157
Proposal for a regulation
Annex I – paragraph 8 – point c
| Text proposed by the Commission | Amendment |
|---|---|
| (c) the outcome of complaints; | deleted |
Amendment 158
Proposal for a regulation
Annex I – paragraph 8 – point d
| Text proposed by the Commission | Amendment |
|---|---|
| (d) reimbursements; and | deleted |
Amendment 159
Proposal for a regulation
Annex I – paragraph 8 – point e
| Text proposed by the Commission | Amendment |
|---|---|
| (e) compensation for non-compliance with service quality standards. | deleted |
Amendment 160
Proposal for a regulation
Annex II – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| Information to passengers on their rights as required by this Regulation (in a transparent, accessible, non-discriminatory, effective and proportionate manner). | Information on safety provisions and restrictions applied |
| Information on the rights under Chapter IV (in a transparent, accessible, non-discriminatory, effective, and proportionate manner): | |
| - requirements regarding accompanying recognised assistance dogs (in the case of carriers) | |
| - conditions under which an accompanying person is required | |
| - the accessibility of the means of transport used | |
| - the accessibility of the airport (in the case of terminal managers) | |
| - the transport of mobility equipment - the complaints and compensation procedure for damaged equipment. |
Amendment 161
Proposal for a regulation
Annex II – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| Results of the customer satisfaction survey(s) focusing on experiences of persons with disabilities and persons with reduced mobility and persons accompanying them | deleted |
Amendment 162
Proposal for a regulation
Annex II – paragraph 3 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| Complaint handling | deleted |
Amendment 163
Proposal for a regulation
Annex II – paragraph 3 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) the number of complaints; | deleted |
Amendment 164
Proposal for a regulation
Annex II – paragraph 3 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) types of complaints; | deleted |
Amendment 165
Proposal for a regulation
Annex II – paragraph 3 – point c
| Text proposed by the Commission | Amendment |
|---|---|
| (c) the outcome of complaints; and | deleted |
Amendment 166
Proposal for a regulation
Annex II – paragraph 3 – point d
| Text proposed by the Commission | Amendment |
|---|---|
| (d) compensation for loss or damage of mobility equipment. | deleted |
Amendment 167
Proposal for a regulation
Annex II – paragraph 4 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| Assistance provided to persons with disabilities and persons with reduced mobility (PRM) | deleted |
Amendment 168
Proposal for a regulation
Annex II – paragraph 4 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) number of denied transport services for a PRM, and the reason for it; | deleted |
Amendment 169
Proposal for a regulation
Annex II – paragraph 4 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) number of denied transport services for their recognised assistance dog or their mobility equipment and the reasons for it; | deleted |
Amendment 170
Proposal for a regulation
Annex II – paragraph 4 – point c
| Text proposed by the Commission | Amendment |
|---|---|
| (c) number of cases related to the loss or damages of mobility equipment and their outcome; | deleted |
Amendment 171
Proposal for a regulation
Annex II – paragraph 4 – point d
| Text proposed by the Commission | Amendment |
|---|---|
| (d) number of cases where the carrier obliged a person with disability or reduced mobility to be accompanied by someone to comply with the safety requirements); | deleted |
Amendment 172
Proposal for a regulation
Annex II – paragraph 4 – point e
| Text proposed by the Commission | Amendment |
|---|---|
| (e) discussions concerning this assistance with representative organisations and, where relevant, representatives of PRM; | deleted |
Amendment 173
Proposal for a regulation
Annex II – paragraph 4 – point f
| Text proposed by the Commission | Amendment |
|---|---|
| (f) the implementation of the disability awareness and assistance training. | deleted |
Amendment 174
Proposal for a regulation
Annex III – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| Information to passengers on their rights as required by this Regulation (in a transparent, accessible, non-discriminatory, effective and proportionate manner) and tickets | Information on safety provisions and restrictions applied |
| Information on the rights under Chapter IV (in a transparent, accessible, non-discriminatory, effective, and proportionate manner): | |
| - requirements regarding accompanying recognised assistance dogs (in the case of carriers) | |
| - conditions under which an accompanying person is required | |
| - the accessibility of the means of transport used | |
| - the accessibility of the airport (in the case of terminal managers) | |
| - the transport of mobility equipment - the complaints and compensation procedure for damaged equipment. |
Amendment 175
Proposal for a regulation
Annex III – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| Punctuality of services, and general principles to cope with disruptions to services | deleted |
Amendment 176
Proposal for a regulation
Annex III – paragraph 3 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| Delays | deleted |
Amendment 177
Proposal for a regulation
Annex III – paragraph 3 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) overall average delay of services; | deleted |
Amendment 178
Proposal for a regulation
Annex III – paragraph 3 – point b – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| (b) percentage of delays caused by: | deleted |
Amendment 179
Proposal for a regulation
Annex III – paragraph 3 – point b – indent 1
| Text proposed by the Commission | Amendment |
|---|---|
| – fault on the part of the passenger; | deleted |
Amendment 180
Proposal for a regulation
Annex III – paragraph 3 – point b – indent 2
| Text proposed by the Commission | Amendment |
|---|---|
| – weather conditions endangering the safe operation of the ship; or | deleted |
Amendment 181
Proposal for a regulation
Annex III – paragraph 3 – point b – indent 3
| Text proposed by the Commission | Amendment |
|---|---|
| – extraordinary circumstances hindering the performance of the passenger service. | deleted |
Amendment 182
Proposal for a regulation
Annex III – paragraph 3 – point c – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| (c) percentage of services delayed at departure; | deleted |
Amendment 183
Proposal for a regulation
Annex III – paragraph 3 – point c – indent 1
| Text proposed by the Commission | Amendment |
|---|---|
| – percentage of delays of less than 90 minutes; | deleted |
Amendment 184
Proposal for a regulation
Annex III – paragraph 3 – point c – indent 2
| Text proposed by the Commission | Amendment |
|---|---|
| – percentage of delays of more than 90 minutes. | deleted |
Amendment 185
Proposal for a regulation
Annex III – paragraph 3 – point d – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| (d) percentage of services delayed at arrival: | deleted |
Amendment 186
Proposal for a regulation
Annex III – paragraph 3 – point d – indent 1
| Text proposed by the Commission | Amendment |
|---|---|
| – percentage of delays of less than 1 hour; | deleted |
Amendment 187
Proposal for a regulation
Annex III – paragraph 3 – point d – indent 2
| Text proposed by the Commission | Amendment |
|---|---|
| – percentage of delays of at least1 hour in the case of a scheduled journey of up to 4 hours; | deleted |
Amendment 188
Proposal for a regulation
Annex III – paragraph 3 – point d – indent 3
| Text proposed by the Commission | Amendment |
|---|---|
| – percentage of delays of at least 2 hours in the case of a scheduled journey of more than 4 hours, but not exceeding 8 hours; | deleted |
Amendment 189
Proposal for a regulation
Annex III – paragraph 3 – point d – indent 4
| Text proposed by the Commission | Amendment |
|---|---|
| – percentage of delays of at least 3 hours in the case of a scheduled journey of more than 8 hours, but not exceeding 24 hours; | deleted |
Amendment 190
Proposal for a regulation
Annex III – paragraph 3 – point d – indent 5
| Text proposed by the Commission | Amendment |
|---|---|
| – percentage of delays of at least 6 hours in the case of a scheduled journey of more than 24 hours. | deleted |
Amendment 191
Proposal for a regulation
Annex III – paragraph 4 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| Cancellations of services | deleted |
Amendment 192
Proposal for a regulation
Annex III – paragraph 4 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) cancellation of services; | deleted |
Amendment 193
Proposal for a regulation
Annex III – paragraph 4 – point b – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| (b) percentage of cancellations of services caused by: | deleted |
Amendment 194
Proposal for a regulation
Annex III – paragraph 4 – point b – indent 1
| Text proposed by the Commission | Amendment |
|---|---|
| – fault on the part of the passenger; | deleted |
Amendment 195
Proposal for a regulation
Annex III – paragraph 4 – point b – indent 2
| Text proposed by the Commission | Amendment |
|---|---|
| – weather conditions endangering the safe operation of the ship; or | deleted |
Amendment 196
Proposal for a regulation
Annex III – paragraph 4 – point b – indent 3
| Text proposed by the Commission | Amendment |
|---|---|
| – extraordinary circumstances hindering the performance of the passenger service; | deleted |
Amendment 197
Proposal for a regulation
Annex III – paragraph 5
| Text proposed by the Commission | Amendment |
|---|---|
| Cleanliness of the means of passenger transport and the terminal facilities (air quality and temperature control inside, hygiene of sanitary facilities, etc.) | deleted |
Amendment 198
Proposal for a regulation
Annex III – paragraph 6
| Text proposed by the Commission | Amendment |
|---|---|
| Results of the customer satisfaction survey(s) | deleted |
Amendment 199
Proposal for a regulation
Annex III – paragraph 7 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| Complaint handling | deleted |
Amendment 200
Proposal for a regulation
Annex III – paragraph 7 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) the number of complaints; | deleted |
Amendment 201
Proposal for a regulation
Annex III – paragraph 7 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) types of complaints; | deleted |
Amendment 202
Proposal for a regulation
Annex III – paragraph 7 – point c
| Text proposed by the Commission | Amendment |
|---|---|
| (c) the outcome of complaints; | deleted |
Amendment 203
Proposal for a regulation
Annex III – paragraph 7 – point d
| Text proposed by the Commission | Amendment |
|---|---|
| (d) reimbursements; and | deleted |
Amendment 204
Proposal for a regulation
Annex III – paragraph 7 – point e
| Text proposed by the Commission | Amendment |
|---|---|
| (e) compensation for non-compliance with service quality standards. | deleted |
Amendment 205
Proposal for a regulation
Annex III – paragraph 8 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| Assistance provided to persons with disabilities and persons with reduced mobility (PRM) | deleted |
Amendment 206
Proposal for a regulation
Annex III – paragraph 8 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) number of denied transport services for a PRM, and the reason for it; | deleted |
Amendment 207
Proposal for a regulation
Annex III – paragraph 8 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) number of denied transport services for their recognised assistance dog or their mobility equipment and the reasons for it; | deleted |
Amendment 208
Proposal for a regulation
Annex III – paragraph 8 – point c
| Text proposed by the Commission | Amendment |
|---|---|
| (c) number of cases related to the loss or damages of mobility equipment and their outcome; | deleted |
Amendment 209
Proposal for a regulation
Annex III – paragraph 8 – point d
| Text proposed by the Commission | Amendment |
|---|---|
| (d) number of cases where the carrier obliged a person with disability or reduced mobility to be accompanied by someone to comply with the safety requirements; | deleted |
Amendment 210
Proposal for a regulation
Annex III – paragraph 8 – point e
| Text proposed by the Commission | Amendment |
|---|---|
| (e) discussions concerning this assistance with representative organisations and, where relevant, representatives of PRM; | deleted |
Amendment 211
Proposal for a regulation
Annex III – paragraph 8 – point f
| Text proposed by the Commission | Amendment |
|---|---|
| (f) the implementation of the disability awareness and assistance training. | deleted |
Amendment 212
Proposal for a regulation
Annex IV – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| Information to passengers on their rights as required by this Regulation (in a transparent, accessible, non-discriminatory, effective and proportionate manner) and tickets | Information on safety provisions and restrictions applied |
| Information on the rights under Chapter IV (in a transparent, accessible, non-discriminatory, effective, and proportionate manner): | |
| - requirements regarding accompanying recognised assistance dogs (in the case of carriers) | |
| - conditions under which an accompanying person is required | |
| - the accessibility of the means of transport used | |
| - the accessibility of the airport (in the case of terminal managers) | |
| - the transport of mobility equipment - the complaints and compensation procedure for damaged equipment. |
Amendment 213
Proposal for a regulation
Annex IV – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| Punctuality of regular services, and general principles to cope with disruptions to regular services | deleted |
Amendment 214
Proposal for a regulation
Annex IV – paragraph 3 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| Delays | deleted |
Amendment 215
Proposal for a regulation
Annex IV – paragraph 3 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) overall average delay of regular services; | deleted |
Amendment 216
Proposal for a regulation
Annex IV – paragraph 3 – point b – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| (b) percentage of delays caused by: | deleted |
Amendment 217
Proposal for a regulation
Annex IV – paragraph 3 – point b – indent 1
| Text proposed by the Commission | Amendment |
|---|---|
| – severe weather conditions or major natural disasters endangering the safe operation of bus and coach services; | deleted |
Amendment 218
Proposal for a regulation
Annex IV – paragraph 3 – point b – indent 2
| Text proposed by the Commission | Amendment |
|---|---|
| – the bus or coach becoming inoperable during the journey. | deleted |
Amendment 219
Proposal for a regulation
Annex IV – paragraph 3 – point c – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| (c) percentage of regular services delayed in departure: | deleted |
Amendment 220
Proposal for a regulation
Annex IV – paragraph 3 – point c – indent 1
| Text proposed by the Commission | Amendment |
|---|---|
| – percentage of delays of 120 mins or less; | deleted |
Amendment 221
Proposal for a regulation
Annex IV – paragraph 3 – point c – indent 2
| Text proposed by the Commission | Amendment |
|---|---|
| – percentage of delays of more than 120 mins. | deleted |
Amendment 222
Proposal for a regulation
Annex IV – paragraph 4 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| Cancellations of regular services | deleted |
Amendment 223
Proposal for a regulation
Annex IV – paragraph 4 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) percentage of cancellations of regular services; | deleted |
Amendment 224
Proposal for a regulation
Annex IV – paragraph 4 – point b – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| (b) percentage of cancellations of regular services caused by: | deleted |
Amendment 225
Proposal for a regulation
Annex IV – paragraph 4 – point b – indent 1
| Text proposed by the Commission | Amendment |
|---|---|
| – severe weather conditions or major natural disasters endangering the safe operation of bus and coach services; | deleted |
Amendment 226
Proposal for a regulation
Annex IV – paragraph 4 – point b – indent 2
| Text proposed by the Commission | Amendment |
|---|---|
| – the bus or coach becoming inoperable during the journey. | deleted |
Amendment 227
Proposal for a regulation
Annex IV – paragraph 5
| Text proposed by the Commission | Amendment |
|---|---|
| Cleanliness of buses and coaches (air conditioning, hygiene of sanitary facilities if available, etc.) and the terminal facilities (air quality and temperature control inside, hygiene of sanitary facilities, etc.) | deleted |
Amendment 228
Proposal for a regulation
Annex IV – paragraph 6
| Text proposed by the Commission | Amendment |
|---|---|
| Results of the customer satisfaction survey(s) | deleted |
Amendment 229
Proposal for a regulation
Annex IV – paragraph 7 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| Complaint handling | deleted |
Amendment 230
Proposal for a regulation
Annex IV – paragraph 7 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) the number of complaints; | deleted |
Amendment 231
Proposal for a regulation
Annex IV – paragraph 7 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) types of complaints; | deleted |
Amendment 232
Proposal for a regulation
Annex IV – paragraph 7 – point c
| Text proposed by the Commission | Amendment |
|---|---|
| (c) the outcome of complaints; | deleted |
Amendment 233
Proposal for a regulation
Annex IV – paragraph 7 – point d
| Text proposed by the Commission | Amendment |
|---|---|
| (d) reimbursements; and | deleted |
Amendment 234
Proposal for a regulation
Annex IV – paragraph 7 – point e
| Text proposed by the Commission | Amendment |
|---|---|
| (e) compensation for non-compliance with service quality standards. | deleted |
Amendment 235
Proposal for a regulation
Annex IV – paragraph 8 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| Assistance provided to persons with disabilities and persons with reduced mobility (PRM) | deleted |
Amendment 236
Proposal for a regulation
Annex IV – paragraph 8 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) number of denied transport services for a PRM, and the reason for it; | deleted |
Amendment 237
Proposal for a regulation
Annex IV – paragraph 8 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) number of denied transport services for their recognised assistance dog or their mobility equipment and the reasons for it; | deleted |
Amendment 238
Proposal for a regulation
Annex IV – paragraph 8 – point c
| Text proposed by the Commission | Amendment |
|---|---|
| (c) number of cases related to the loss or damages of mobility equipment and their outcome; | deleted |
Amendment 239
Proposal for a regulation
Annex IV – paragraph 8 – point d
| Text proposed by the Commission | Amendment |
|---|---|
| (d) number of cases where the carrier obliged a person with disability or reduced mobility to be accompanied by someone to comply with the safety requirements; | deleted |
Amendment 240
Proposal for a regulation
Annex IV – paragraph 8 – point e
| Text proposed by the Commission | Amendment |
|---|---|
| (e) discussions concerning this assistance with representative organisations and, where relevant, representatives of PRM; | deleted |
Amendment 241
Proposal for a regulation
Annex IV – paragraph 8 – point f
| Text proposed by the Commission | Amendment |
|---|---|
| (f) the implementation of the disability awareness and assistance training. | deleted |
Annex: entities or persons from whom the rapporteur has received input 4 paragraphs
Pursuant to Article 8 of Annex I to the Rules of Procedure, the rapporteur for the opinion received input from the following entities or persons in the preparation of the opinion, prior to the adoption thereof in committee:
| Entity and/or person |
| European Association of Service providers for Persons with Disabilities - EASPD |
| Booking.com |
| B.V. Cruise Lines International Association |
| An Roinn Iompair - Department of Transport (Ireland) |
| ECTAA: Group of National Travel Agents' and Tour Operators' Associations within the EU |
| HOTREC |
| TUI |
| Ryanair |
| BEUC |
| European Disability Forum - EDF |
| Permanent Representation of Ireland to the EU |
| Aer Lingus |
| Irish Wheel Chair Association |
| Rehab Group |
| The Wheel |
| Airports Council International - ACI |
| As I Am |
| Trainline |
| AllRail |
| International Air Transport Association |
| Union Internationale des Transports Publics - UTIP |
| German Federal Ministry for Economic Affairs and Climate Action |
| EU Travel Tech |
| European Travel Association |
| Coach Tourism and Transport Council of Ireland |
The list above is drawn up under the exclusive responsibility of the rapporteur for the opinion.
Where natural persons are identified in the list by their name, by their function or by both, the rapporteur for the opinion declares that she has submitted to the concerned natural persons the European Parliament's Data Protection Notice No 484 (https://www.europarl.europa.eu/data-protect/index.do), which sets out the conditions applicable to the processing of their personal data and the rights linked to that processing.
Procedure pages
How the committees handled the text, and how their members voted on it.
Procedure – committee asked for opinion 1 paragraph
| Title | Amending Regulations (EC) No 261/2004, (EC) No 1107/2006, (EU) No 1177/2010, (EU) No 181/2011 and (EU) 2021/782 as regards enforcement of passenger rights in the Union | ||
| References | COM(2023)0753 – C9-0434/2023 – 2023/0437(COD) | ||
| Committee(s) responsible | TRAN | ||
| Opinion by Date announced in plenary | IMCO 8.2.2024 | ||
| Rapporteur for the opinion Date appointed | Cynthia Ní Mhurchú 2.10.2024 | ||
| Discussed in committee | 12.12.2024 | 28.1.2025 | 18.3.2025 |
| Date adopted | 20.5.2025 | ||
| Result of final vote | +: –: 0: | 42 4 1 | |
| Members present for the final vote | Peter Agius, Pablo Arias Echeverría, Laura Ballarín Cereza, Katarina Barley, Biljana Borzan, Stefano Cavedagna, David Cormand, Henrik Dahl, Dóra Dávid, Adnan Dibrani, Elisabeth Dieringer, Christian Doleschal, Hanna Gedin, Sandro Gozi, Maria Grapini, Elisabeth Grossmann, Svenja Hahn, Virginie Joron, Arba Kokalari, Katrin Langensiepen, Pierfrancesco Maran, Jorge Martín Frías, Nikola Minchev, Piotr Müller, Denis Nesci, Cynthia Ní Mhurchú, Reinis Pozņaks, Christel Schaldemose, Andreas Schwab, Tomislav Sokol, Dimitris Tsiodras, Inese Vaidere, Adina Vălean, Kim Van Sparrentak, Marion Walsmann | ||
| Substitutes present for the final vote | Marc Angel, Brando Benifei, Tomasz Buczek, Sebastião Bugalho, Andrzej Buła, Sebastian Kruis, Alice Kuhnke, Marlena Maląg, Ivaylo Valchev | ||
| Members under Rule 216(7) present for the final vote | Zsuzsanna Borvendég, João Cotrim De Figueiredo, Hans Neuhoff |
Final vote by roll call by the committee asked for opinion 3 paragraphs
42 · For
- ECR
- Stefano Cavedagna, Marlena Maląg, Piotr Müller, Denis Nesci, Reinis Pozņaks, Ivaylo Valchev
- ESN
- Zsuzsanna Borvendég, Hans Neuhoff
- EPP
- Peter Agius, Pablo Arias Echeverría, Sebastião Bugalho, Andrzej Buła, Henrik Dahl, Dóra Dávid, Christian Doleschal, Arba Kokalari, Andreas Schwab, Tomislav Sokol, Dimitris Tsiodras, Inese Vaidere, Adina Vălean, Marion Walsmann
- Renew
- João Cotrim De Figueiredo, Sandro Gozi, Svenja Hahn, Nikola Minchev, Cynthia Ní Mhurchú
- S&D
- Marc Angel, Laura Ballarín Cereza, Katarina Barley, Brando Benifei, Biljana Borzan, Adnan Dibrani, Maria Grapini, Elisabeth Grossmann, Pierfrancesco Maran, Christel Schaldemose
- The Left
- Hanna Gedin
- Greens
- David Cormand, Alice Kuhnke, Katrin Langensiepen, Kim Van Sparrentak
4 · Against
- Patriots
- Tomasz Buczek, Elisabeth Dieringer, Sebastian Kruis, Jorge Martín Frías
1 · Abstained
- Patriots
- Virginie Joron