opinion parliamentary committee, 10 April 2025
On the proposal for a Regulation of the European Parliament and of the Council on passenger rights in the context of multimodal journeys
Document IMCO-AD-766983 · (COM(2023)0752 – C9-0435/2023 – 2023/0436(COD))
Committee on the Internal Market and Consumer Protection · Rapporteur: Cynthia Ní Mhurchú
AI:In short
The Committee on the Internal Market and Consumer Protection gives its opinion on the proposed regulation on passenger rights in multimodal journeys, which combines at least two modes of transport such as rail, air, bus or waterborne services. It welcomes the proposal, which sets out carrier and intermediary duties on re-routing, reimbursement and care, and protections for persons with disabilities and persons with reduced mobility. It asks for stronger accessible infrastructure and real-time communication standards, inclusion of families with young children in the PRM classification, and a network of Single Points of Contact at multimodal hubs. It calls for phased compliance and financial support for small and medium-sized enterprises, guaranteed re-routing and care for combined multimodal tickets, intermediary accountability, consistent penalties and uniform National Enforcement Body standards. It wants all travel information, including rights and disruption notices, in formats such as braille, large print and text-to-speech, and regular Commission assessments of the framework.
Position. The rapporteur welcomes the Commission's proposal but says it can be further strengthened, asking for clearer accessibility and real-time communication standards, inclusion of families with young children in the PRM classification, a network of Single Points of Contact, support for SMEs, equivalent rights for combined multimodal tickets, intermediary accountability, consistent penalties and a centralised EU complaint platform.
Key points
- The proposal creates harmonised passenger rights for multimodal journeys combining at least two modes of transport, such as rail, air, bus or waterborne services.
- It sets clear responsibilities for carriers and intermediaries on re-routing, reimbursement and care during disruptions.
- It mandates accessible infrastructure and assistance services, including Single Points of Contact at multimodal hubs and the removal of advance notification requirements for assistance.
- It introduces interoperable digital ticketing systems and standardised protocols for real-time data exchange.
- It provides for liability for lost or damaged mobility equipment and minimum standards for accessible communication and service delivery.
- It sets up harmonised enforcement, including a centralised EU platform for complaint handling and coordinated action by National Enforcement Bodies.
- The rapporteur asks for clearer standards for accessible infrastructure and real-time communication, and for families with young children to be recognised within the PRM classification.
- The rapporteur asks for a robust network of Single Points of Contact at multimodal hubs for seamless and uninterrupted assistance across all transport modes.
- The rapporteur asks that all travel information, including rights and disruption notices, be accessible in multiple formats such as braille, large print and text-to-speech outputs.
- The rapporteur asks for phased compliance measures and financial support programmes for small and medium-sized enterprises.
- The rapporteur asks that passengers with combined multimodal tickets be guaranteed re-routing and care equivalent to those with single-contract tickets, and that intermediaries be held accountable for assistance, meals and accommodation during disruptions.
- The rapporteur asks for consistent penalties for non-compliance, uniform operational standards for National Enforcement Bodies, and a centralised EU platform for cross-border complaint handling and transparency.
Who is affected
- Passengers on multimodal journeys, who would gain harmonised rights to re-routing, reimbursement and care during disruptions.
- Persons with disabilities and persons with reduced mobility, who would benefit from accessible infrastructure, assistance services and accessible information formats.
- Carriers and intermediaries, who would take on responsibilities for re-routing, reimbursement, care and assistance during disruptions.
- Small and medium-sized enterprises, which would receive phased compliance measures and financial support programmes.
- National Enforcement Bodies, which would apply uniform operational standards and coordinated action.
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Short justification 8 paragraphs
The objective of this initiative is to establish harmonised passenger rights for multimodal journeys across the European Union. Multimodal travel—combining at least two modes of transport such as rail, air, bus, or waterborne services—plays a crucial role in fostering sustainable and integrated mobility. However, existing gaps in legal protections leave passengers vulnerable during disruptions, particularly when switching between transport modes. This proposal aims to address these deficiencies by creating a coherent framework that ensures passengers are supported throughout their multimodal journeys.
Your rapporteur welcomes the Commission’s proposal, which recognises the importance of a seamless travel experience for all passengers. The initiative introduces comprehensive protections, including clear responsibilities for carriers and intermediaries to ensure re-routing, reimbursement, and care during disruptions. These measures are essential to increasing confidence in multimodal travel, encouraging its adoption, and promoting the EU’s Green Deal objectives.
This proposal particularly emphasises the rights of persons with disabilities and persons with reduced mobility (PRMs). By mandating accessible infrastructure and assistance services—such as the establishment of Single Points of Contact at multimodal hubs and the elimination of advance notification requirements for assistance—the proposal removes significant barriers to travel. These provisions align with the EU’s broader commitment to inclusivity and non-discrimination.
The introduction of interoperable digital ticketing systems and standardised protocols for real-time data exchange will simplify travel planning and enhance communication during disruptions. Passengers will also benefit from clear, accessible information about their rights, provided in multiple formats to accommodate diverse needs.
Furthermore, the initiative strengthens accountability by introducing provisions for liability related to lost or damaged mobility equipment and ensuring carriers meet minimum standards for accessible communication and service delivery. Harmonised enforcement mechanisms, including a centralised EU platform for complaint handling and coordinated action by National Enforcement Bodies, will ensure consistent application of passenger rights across Member States.
Your rapporteur believes that while the proposal represents a significant step forward, it can be further strengthened to maximise its impact. The inclusion of clearer standards for accessible infrastructure and real-time communication is essential to strengthen protections for persons with disabilities and reduced mobility. Families with young children should also be recognised within the PRM classification to ensure equitable support. A robust network of Single Points of Contact at multimodal hubs should be established, facilitating seamless and uninterrupted assistance for PRMs across all transport modes. Additionally, all travel information, including rights and disruption notices, must be accessible in multiple formats such as braille, large print, and text-to-speech outputs to ensure inclusivity.
Recognising the challenges faced by small and medium-sized enterprises (SMEs), the proposal should include phased compliance measures and financial support programmes to ease their transition to the new standards. Passengers holding combined multimodal tickets must be guaranteed re-routing and care equivalent to those with single-contract tickets. Intermediaries should be held accountable for providing assistance, meals, and accommodation during disruptions. The establishment of consistent penalties for non-compliance and uniform operational standards for National Enforcement Bodies will enhance the effective application of passenger rights. A centralised EU platform will streamline cross-border complaint handling and ensure transparency.
Your rapporteur is confident that these refinements will address existing gaps while fostering a culture of sustainable and inclusive mobility. Regular assessments by the Commission will ensure the regulatory framework remains adaptive to technological advancements and evolving passenger needs. By closing current gaps and strengthening protections, this initiative will enhance passenger confidence, reduce reliance on private vehicles, and contribute to the EU’s environmental and social objectives.
Amendments 445 paragraphs
The Committee on the Internal Market and Consumer Protection calls on the Committee on Transport and Tourism, as the committee responsible, to take the following into account:
Amendment 1
Proposal for a regulation
Recital 3
| Text proposed by the Commission | Amendment |
|---|---|
| (3) In the framework of the common transport policy, it is important to safeguard the rights of passengers switching modes of transport in order to assist the development of multimodal travel and improve the choice for passengers in terms of travel options. | (3) In the framework of the common transport policy, it is important to safeguard the rights of passengers switching modes of transport in order to assist the development of multimodal travel and improve the choice for passengers in terms of travel options. In this regard, it is crucial to safeguard in particular the rights of persons with disabilities and persons with reduced mobility. |
Amendment 2
Proposal for a regulation
Recital 8
| Text proposed by the Commission | Amendment |
|---|---|
| (8) Member States should ensure that discrimination on the basis of the nationality of the passenger or the place of establishment within the Union of the carrier or intermediary is prohibited when carriers or intermediaries offer contract conditions and tariffs for multimodal journeys to the general public. Social tariffs should not be prohibited, provided that such measures are proportionate and independent of the nationality of the passenger concerned. In light of the development of online platforms selling passenger transport tickets, Member States should pay special attention to ensuring that no discrimination on the basis of nationality of the passenger or the place of establishment within the Union of the carrier or intermediary occurs during the process of accessing online interfaces or purchasing tickets. Furthermore, regardless of how a certain type of a ticket is purchased, the level of protection of the passenger should be the same. | (8) Member States should ensure that any kind of discrimination, notably discrimination on the basis of the nationality of the passenger or the place of establishment within the Union of the carrier or intermediary, is prohibited when carriers or intermediaries offer contract conditions and tariffs for multimodal journeys to the general public. Social tariffs should not be prohibited, provided that such measures are proportionate and independent of the nationality of the passenger concerned. In light of the development of online platforms selling passenger transport tickets, Member States should pay special attention to ensuring that no discrimination on the basis of nationality of the passenger or the place of establishment within the Union of the carrier or intermediary or any other discrimination occurs during the process of accessing online interfaces or purchasing tickets. Furthermore, regardless of how a certain type of a ticket is purchased, the level of protection of the passenger should be the same. |
Amendment 3
Proposal for a regulation
Recital 9
| Text proposed by the Commission | Amendment |
|---|---|
| (9) Member States should ensure that carriers and intermediaries offering transport contracts for the purpose of a multimodal journey inform the passenger of the type of ticket or tickets associated to that journey and their corresponding rights, in particular with regard to missed connections. | (9) Member States should ensure that carriers and intermediaries offering transport contracts for the purpose of a multimodal journey inform the passenger of the type of ticket or tickets associated to that journey, in a clear and accessible manner, and their corresponding rights, in particular with regard to missed connections. |
Amendment 4
Proposal for a regulation
Recital 13
| Text proposed by the Commission | Amendment |
|---|---|
| (13) Where a single multimodal contract is booked via an intermediary, the intermediary and the contracting carrier should inform the passenger about the reimbursement process. In particular, the contracting carrier should state publicly whether it cooperates with intermediaries for the processing of reimbursements, and if so with which it does so. | (13) Where a single multimodal contract, combined or separate multimodal tickets are booked via an intermediary, the intermediary and the contracting carrier should inform the passenger about the reimbursement and compensation processes. In particular, the contracting carrier should state publicly whether it cooperates with intermediaries for the processing of reimbursements, and if so with which it does so. |
Amendment 5
Proposal for a regulation
Recital 14
| Text proposed by the Commission | Amendment |
|---|---|
| (14) Correct information as regards a multimodal transport service is also essential when passengers buy tickets from intermediaries. Where intermediaries sell separate tickets for different transport services as a bundle in the form of a combined multimodal ticket, they should clearly inform the passenger that those tickets do not offer the same level of protection as single multimodal contracts and that those tickets have not been issued as single multimodal contracts by the carrier or carriers providing the service. Where intermediaries fail to comply with this requirement, their liability should include the reimbursement of the ticket amount and an additional compensation equivalent to 75% of that amount. | (14) Correct information as regards a multimodal transport service is also essential when passengers buy tickets from intermediaries. Where intermediaries sell separate tickets for different transport services as a bundle in the form of a combined multimodal ticket, they should clearly inform the passenger that those tickets do not offer the same level of protection as single multimodal contracts and that those tickets have not been issued as single multimodal contracts by the carrier or carriers providing the service. Where intermediaries fail to comply with this requirement, their liability should include the reimbursement of the ticket amount or the organisation of the rerouting under the same conditions as for the single multimodal ticket and an additional compensation equivalent to 75% of that amount. |
Amendment 6
Proposal for a regulation
Recital 15
| Text proposed by the Commission | Amendment |
|---|---|
| (15) In light of the United Nations Convention on the Rights of Persons with Disabilities and in order to give persons with disabilities and persons with reduced mobility opportunities for multimodal travel comparable to those of other citizens, rules for non-discrimination and assistance during their multimodal journey should be established. In particular, special attention should be given to the provision of information to persons with disabilities and persons with reduced mobility concerning the accessibility of transport services, access conditions of vehicles and the facilities on board when switching modes. If information to persons with disabilities and reduced mobility is provided in accessible formats, it should be provided in accordance with the applicable legislation such as the accessibility requirements set out in Annex I to Directive (EU) 2019/8827 . In light of the benefits in terms of security, convenience and accessibility, Member States should encourage the use of European digital identity wallets for identification and authentication in multimodal transport scenarios, particularly aiding vulnerable persons or persons with disabilities. | (15) Transport services should be accessible to all passengers, including persons with disabilities and persons with reduced mobility. In light of the United Nations Convention on the Rights of Persons with Disabilities and in order to give persons with disabilities and persons with reduced mobility opportunities for multimodal travel comparable to those of other citizens, rules for non-discrimination and assistance during their multimodal journey should be established. In particular, special attention should be given to the provision of information to persons with disabilities and persons with reduced mobility and, if applicable, to the accompanying person or the recognised assistance dog, concerning the accessibility of transport services, access conditions of vehicles and the facilities on board when switching modes. When information to persons with disabilities and reduced mobility is provided in accessible formats, it should be provided in accordance with the applicable legislation such as the accessibility requirements set out in Annex I to Directive (EU) 2019/8827 . In light of the benefits in terms of security, convenience and accessibility, Member States should encourage the use of European digital identity wallets for identification and authentication in multimodal transport scenarios, particularly aiding vulnerable persons or persons with disabilities. Transport service providers should ensure that 24-hour advance notification is required and, where needed, provide additional support to persons with disabilities. |
| 7 Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services (OJ L 151, 7.6.2019, p. 70), ELI: http://data.europa.eu/eli/dir/2019/882/oj. | 7 Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services (OJ L 151, 7.6.2019, p. 70), ELI: http://data.europa.eu/eli/dir/2019/882/oj. |
Amendment 7
Proposal for a regulation
Recital 18
| Text proposed by the Commission | Amendment |
|---|---|
| (18) Carriers and terminal managers should define, manage and monitor service quality standards for multimodal passenger services. Carriers should also make information on their service quality performance publicly available. | (18) deleted |
Amendment 8
Proposal for a regulation
Recital 19
| Text proposed by the Commission | Amendment |
|---|---|
| (19) This Regulation should not affect the rights of passengers to file a complaint with a national body or to seek legal redress through national procedures. | (19) This Regulation should not affect the rights of passengers to file a complaint with a national body or to seek legal redress through national procedures. Passengers should be informed proactively about their right to complain. |
Amendment 9
Proposal for a regulation
Recital 22
| Text proposed by the Commission | Amendment |
|---|---|
| (22) In order to ensure that a passenger receives travel information about a multimodal journey, both before and during that journey, the sharing of passenger contact details with the carrier could be necessary. The carrier may use these contact details exclusively for the purpose of fulfilling the information obligation under this Regulation and to fulfil the carrier’s obligations under applicable Union law on safety and security. This personal data should not be processed for any other purposes and should be deleted within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. | (22) In order to ensure that a passenger receives travel information about a multimodal journey, both before and during that journey, the sharing of passenger contact details with, and notification of assistance or accommodation requirements to, the carrier could be necessary. The carrier may use these contact details exclusively for the purpose of fulfilling the information obligation under this Regulation and to fulfil the carrier’s obligations under applicable Union law on safety and security. This personal data should not be processed for any other purposes and should be deleted within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. |
Amendment 10
Proposal for a regulation
Recital 27 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (27 a) In order to avoid different interpretations of safety standards among carriers, the European Union Aviation Safety Agency (EASA) should give guidance on the number of passengers with reduced mobility that can be safely transported per individual flight so as to ensure greater harmonisation among carriers and thus achieve the most optimal transport experience for persons with reduced mobility. |
Amendment 11
Proposal for a regulation
Recital 27 b (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (27 b) Carriers and intermediaries should be encouraged to conclude the contractual agreements in order to fulfil the obligations in this Regulation, in particular with regard to making it possible to provide all necessary information to the passengers about multimodal journeys and the guarantees for reimbursement and rerouting. |
Amendment 12
Proposal for a regulation
Chapter V – title
| Text proposed by the Commission | Amendment |
|---|---|
| V SERVICE QUALITY AND COMPLAINTS | V COMPLAINTS |
Amendment 13
Proposal for a regulation
Article 1 – paragraph 1 – point e
| Text proposed by the Commission | Amendment |
|---|---|
| (e) the definition and monitoring of service quality standards; | (e) deleted |
Amendment 14
Proposal for a regulation
Article 3 – paragraph 1 – point 7
| Text proposed by the Commission | Amendment |
|---|---|
| (7) ‘single multimodal contract’ means a transport contract for a multimodal journey containing successive transport services operated by one or more carriers; | (7) ‘single multimodal contract’ means a single transport contract for a multimodal journey containing successive transport services operated by one or more carriers, and which is purchased by means of a single payment by the passenger; |
Amendment 15
Proposal for a regulation
Article 3 – paragraph 1 – point 8
| Text proposed by the Commission | Amendment |
|---|---|
| (8) ‘combined multimodal ticket’ means a ticket or tickets for a multimodal journey representing separate transport contracts which are combined by a carrier or intermediary on its own initiative, and which are purchased by means of a single payment by the passenger; | (8) ‘combined multimodal ticket’ means a ticket or tickets for a multimodal journey representing separate transport contracts which are combined by a carrier or intermediary on its own initiative, sold as one multimodal product, and which are purchased by means of a single payment by the passenger; |
Amendment 16
Proposal for a regulation
Article 3 – paragraph 1 – point 9
| Text proposed by the Commission | Amendment |
|---|---|
| (9) ‘separate multimodal tickets’ mean tickets for a multimodal journey representing separate transport contracts which are offered together by a carrier or intermediary, and which are purchased by means of separate payments by the passenger; | (9) ‘separate multimodal tickets’ mean separate tickets for a multimodal journey, representing separate transport contracts which are combined at the passenger’s own initiative, and which are purchased by means of separate payments by the passenger; |
Amendment 17
Proposal for a regulation
Article 3 – paragraph 1 – point 24 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (24 a) ‘accessible format’ means a format that gives a person with disabilities or with reduced mobility access to any relevant information, including by allowing such a person to have access to such information as easily and comfortably as a person without any impairments or disabilities, and that meets accessibility requirements defined in accordance with the applicable law, in particular with Annex I to Directive (EU) 2019/882; |
Amendment 18
Proposal for a regulation
Article 3 – paragraph 1 – point 24 b (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (24 b) ‘recognised assistance dog’ means a dog that has been specifically trained to increase the autonomy and safety of persons with disabilities and reduced mobility, and officially recognised in accordance with the applicable national rules of the passenger’s country of origin, where such rules exist; or where no such national rules exist, recognised based on valid documentation issued in the passenger’s country of origin, including internationally recognised accrediting organisations or other organisations that train dogs in accordance with verifiable comparable standards;A recognised assistance dog shall retain its status for the entire duration of the journey, and carriers shall not impose additional verification requirements at transfer points or when switching between transport modes; |
Amendment 19
Proposal for a regulation
Article 3 – paragraph 1 – point 25
| Text proposed by the Commission | Amendment |
|---|---|
| (25) ‘small and medium-sized enterprises’ or ‘SMEs’ means undertakings fulfilling the criteria laid down in Annex I to Commission Regulation (EU) No 651/2014; | (25) ‘small and medium-sized enterprises’ or ‘SMEs’ means undertakings fulfilling the criteria laid down in Article 3 of Directive 2013/34/EU; |
Amendment 20
Proposal for a regulation
Article 5 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Carriers and intermediaries offering transport contracts on behalf of one or more carriers shall provide the passenger with information prior to purchase on whether the ticket or the tickets offered for a multimodal journey constitute a single multimodal contract, a combined multimodal ticket or separate multimodal tickets, as well as on the rights associated with the type of contract or ticket. | 1. Carriers and intermediaries offering transport contracts on behalf of one or more carriers shall provide the passenger with clear information prior to purchase on whether the ticket or the tickets offered for a multimodal journey constitute a single multimodal contract, a combined multimodal ticket or separate multimodal tickets, as well as on the rights or limitations associated with the type of contract or ticket and responsibilities of intermediaries and carriers in the event of delays or cancellation. Where the passenger does not acquire a ticket directly from the carrier, but through an intermediary, the latter shall inform the passenger at the time of the booking if they have an existing commercial relationship with one or more carriers whose services are part of the multimodal journey they are selling. |
Amendment 21
Proposal for a regulation
Article 5 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Multimodal hub managers shall also provide general guidance on minimum connecting times between the different types of transport services that operate at the multimodal hub. | 3. Multimodal hub managers shall also provide general guidance on minimum connecting times between the different types of transport services that operate at the multimodal hub and give additional information to persons with reduced mobility. Operating carriers and intermediaries shall make their offer of single multimodal contracts or combined multimodal tickets, taking into account the connecting times suggested by the multimodal hub managers. |
Amendment 22
Proposal for a regulation
Article 5 – paragraph 4 – point a a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (a a) for persons with disabilities or persons with reduced mobility, information specifying the kind of support service the carrier is offering; |
Amendment 23
Proposal for a regulation
Article 5 – paragraph 4 – point d
| Text proposed by the Commission | Amendment |
|---|---|
| (d) disruptions and delays affecting the multimodal journey, planned and in real time; | (d) disruptions and delays affecting the multimodal journey, planned and in real time, taking into account operational constraints; |
Amendment 24
Proposal for a regulation
Article 5 – paragraph 4 – point e a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (e a) information to passengers about their rights to reimbursement, re-routing, assistance and compensation in the event of travel disruptions. |
Amendment 25
Proposal for a regulation
Article 5 – paragraph 5 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| 5. Carriers offering single multimodal contracts and combined multimodal tickets and, where possible, intermediaries offering combined multimodal tickets shall provide the passenger during the journey with the following information: | 5. Carriers offering single multimodal contracts and combined multimodal tickets and, intermediaries offering combined multimodal tickets shall provide the passenger during the journey with the following information: |
Amendment 26
Proposal for a regulation
Article 5 – paragraph 5 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) disruptions and delays (planned and in real time); | (a) disruptions and delays (planned and in real time) taking into account operational constraints; |
Amendment 27
Proposal for a regulation
Article 5 – paragraph 5 – point a a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (a a) for persons with disabilities or persons with reduced mobility, information specifying the kind of support service the carrier is offering; |
Amendment 28
Proposal for a regulation
Article 5 – paragraph 5 – point c
| Text proposed by the Commission | Amendment |
|---|---|
| (c) security and safety issues occurring on board the transport service and at terminals. | (c) security and safety issues occurring on board the transport service and at terminals taking into account operational constraints; |
Amendment 29
Proposal for a regulation
Article 5 – paragraph 5 – point c a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (c a) information to passengers about their rights and about procedures, including rights to reimbursement, re-routing, assistance and compensation in the event of travel disruptions; |
Amendment 30
Proposal for a regulation
Article 5 – paragraph 6
| Text proposed by the Commission | Amendment |
|---|---|
| 6. The information referred to in paragraphs 1 to 5 shall be provided in the most appropriate format, including by using appropriate communication technologies. This information shall be provided in an accessible format. | 6. The information referred to in paragraphs 1 to 5 shall be provided in the most appropriate format, including by using appropriate communication technologies. This information shall be provided in an easily understandable, user friendly and accessible format in accordance with applicable legislation, including the accessibility requirements set out in Annex I to Directive (EU) 2019/882. |
Amendment 31
Proposal for a regulation
Article 5 – paragraph 7
| Text proposed by the Commission | Amendment |
|---|---|
| 7. The information to passengers shall be provided also by electronic means, where technically possible. Where information is provided by electronic means of communication, carriers and intermediaries shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly and to communicate effectively. | 7. The information to passengers shall be provided also by electronic means where technically possible. Carriers and intermediaries shall ensure that the passenger can keep any written correspondence, including the date and time of such correspondence, on a durable medium. All means of communication shall enable the passenger to contact them quickly, effectively, free of charge and in an accessible format. |
Amendment 32
Proposal for a regulation
Article 5 – paragraph 8
| Text proposed by the Commission | Amendment |
|---|---|
| 8. Where the passenger does not acquire a single multimodal contract directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger and the booking details to the carriers concerned. The carrier may only use these contact details to the extent necessary to comply with its obligations under this Regulation to provide information, provision of care, reimbursement, re-routing and compensation , and to fulfil the carrier’s obligations under applicable Union law on safety and security. The carrier shall delete the contact details within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation. | 8. Where the passenger does not acquire a single multimodal contract or a combined multimodal ticket directly from the carrier, but via an intermediary, this intermediary shall provide the contact details of the passenger and the booking details to the carriers concerned. Where the passenger acquires a combined multimodal ticket, the carrier or the intermediary shall also provide the contact details of the passenger as well as the booking details to the carriers concerned. The carrier shall only use these contact details to the extent necessary to comply with its obligations under this Regulation to provide information, provision of care, reimbursement, re-routing and compensation, and to fulfil the carrier’s obligations under applicable Union law on safety and security. The carrier shall delete the contact details within 72 hours after the completion of the contract of carriage unless further retention of the contact details is justified to fulfil obligations in respect of the passenger’s right to re-routing, reimbursement or compensation or in respect of claims handling. |
Amendment 33
Proposal for a regulation
Article 5 – paragraph 9
| Text proposed by the Commission | Amendment |
|---|---|
| 9. Carriers and intermediaries which are SMEs shall be exempted from the provisions on real-time information under this Article. | 9. Carriers and intermediaries, which are SMEs, shall be exempted from the provisions on real-time information under this Article. The Commission and Member States shall support carriers and intermediaries that are SMEs by providing them with adequate administrative, technical or financial support to implement technologies that provide real-time information. |
Amendment 34
Proposal for a regulation
Article 5 – paragraph 9 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 9 a. Where an intermediary acquires a ticket on behalf of a passenger, the intermediary shall provide the passenger, upon the booking confirmation, with the booking details. The intermediary shall also allow passengers to easily access via its website, its communications with the passenger, the relevant carriers’ form, email address and contact details for claims related to their reimbursement, compensation or any claims arising from the contract of carriage. |
Amendment 35
Proposal for a regulation
Article 6 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Carriers offering single multimodal contracts shall distribute this information and grant access in a non-discriminatory manner and without undue delay. A one-off request shall be sufficient to have continuous access to information. The carrier obliged to make available information in accordance with paragraph 1 may request the conclusion of a contract or other arrangement on whose basis information is distributed or access is granted. The terms and conditions of any contract or arrangement for the use of the information shall not unnecessarily restrict possibilities for its reuse. The terms and conditions shall not be used to restrict competition. Carriers offering single multimodal contracts may require from other carriers and intermediaries a fair, reasonable and proportionate financial compensation for the costs incurred in providing the access. | 2. Carriers offering single multimodal contracts shall distribute this information and grant access in a non-discriminatory manner and in real time, taking into account operational constraints. A one-off request shall be sufficient to have continuous access to information. The carrier obliged to make available information in accordance with paragraph 1 may request the conclusion of a contract, or other arrangement on whose basis information is distributed or access is granted. The terms and conditions of any contract or arrangement for the use of the information shall not unnecessarily restrict possibilities for its reuse. The terms and conditions shall not be used to restrict competition. Carriers offering single multimodal contracts may require from other carriers and intermediaries a fair, reasonable and proportionate financial compensation for the costs incurred in providing the access. |
Amendment 36
Proposal for a regulation
Article 7 – title
| Text proposed by the Commission | Amendment |
|---|---|
| Reimbursement and re-routing | Reimbursement and re-routing for single multimodal contracts |
Amendment 37
Proposal for a regulation
Article 7 – paragraph 1 – subparagraph 1 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| Where a missed connection of a subsequent transport service during a multimodal journey, concluded under a single multimodal contract, occurs or is reasonably to be expected to occur due to a delay or cancellation of a preceding transport service under that same contract, the contracting carrier shall immediately offer the passenger the choice between one of the following options: | Where a missed connection of a subsequent transport service during a multimodal journey, concluded under a single multimodal contract, occurs due to a delay or cancellation of a preceding transport service under that same contract, the contracting carrier shall immediately offer the passenger the choice between one of the following options: |
Amendment 38
Proposal for a regulation
Article 7 – paragraph 1 – subparagraph 1 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) reimbursement of the full cost of the ticket, under the conditions by which it was paid for the part or parts of his or her journey not made and for the part or parts already made if the journey is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant, a return service to the first point of departure at the earliest opportunity; | (a) reimbursement of the full cost of the ticket, except the commission collected by an intermediary, under the conditions by which it was paid for the part or parts of his or her journey not made and for the part or parts already made if the journey is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant, a return service to the first point of departure at the earliest opportunity; |
Amendment 39
Proposal for a regulation
Article 7 – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| 4. The reimbursement referred to in point (a) of paragraph 1 shall be paid within 14 days after the receipt of the request. Member States may require contracting carriers to accept such requests by particular means of communication, provided that the requirement does not create discriminatory effects. The reimbursement may take the form of money, vouchers or the provision of other services provided that the terms of those vouchers and services are sufficiently flexible, in particular regarding the validity period and destination, and that the passenger expressly agrees to accept those vouchers and services. The reimbursement of the ticket price shall not be reduced by financial transaction costs such as fees, telephone costs or stamps. | 4. The reimbursement referred to in point (a) of paragraph 1 shall be paid within 14 days after the receipt of the request. Member States may require contracting carriers to accept such requests by particular means of communication, provided that the requirement does not create discriminatory effects. The reimbursement may take the form of money. With the express agreement of the passenger, the reimbursement may take the form of vouchers as laid down in Article 11a. By way of derogation from the first subparagraph of this paragraph, and provided that the passenger expressly agrees, the reimbursement may take the form of vouchers and services. The reimbursement of the ticket price shall not be reduced by financial transaction costs such as fees, telephone costs or stamps. |
Amendment 40
Proposal for a regulation
Article 7 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| Article 7a Compensation for single multimodal contracts1. Without losing the right to transport, a passenger under a single multimodal contract shall be entitled to compensation for delays that occur between the place of departure and arrival as stated in the single multimodal contract.2. The right to compensation shall be based on compensation schemes provided for in Regulation [Air], [Rail], [Bus] and [waterborne]. The carriers or intermediaries shall specify in their contracts the reimbursement and compensation rights and conditions to which the passenger is entitled to as well as the responsible entity to turn to in the event of claims. |
Amendment 41
Proposal for a regulation
Article 8 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Where the passenger has bought the single multimodal contract through an intermediary, the contracting carrier may make the reimbursement referred to in Article 7(1) point (a) through that intermediary in accordance with this Article. | 1. Where the passenger has bought single multimodal contracts through an intermediary, the contracting carrier may request to make the reimbursement referred to in Article 7(1) point (a) through that intermediary in accordance with this Article. |
Amendment 42
Proposal for a regulation
Article 8 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. The intermediary and the contracting carrier shall inform the passenger about the reimbursement process as provided for in this Article in a clear, comprehensible and easily accessible manner at the time of booking and on the booking confirmation. | 2. The intermediary and the contracting carrier shall inform the passenger about the reimbursement process as provided for in this Article in a clear, comprehensible and easily accessible manner, in accordance with the accessibility requirements set out in Annex I to Directive (EU) 2019/882, at the time of booking, on the booking confirmation, and when travel disruption occurs that entitles the passenger to the right to a refund and compensation. The intermediary and the contracting carrier shall proactively provide passengers with the common reimbursement and compensation form when travel disruption occurs that entitles the passenger to a right to a refund or compensation. |
Amendment 43
Proposal for a regulation
Article 8 – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| 4. The carrier shall state publicly, in a clear, comprehensible and easily accessible manner, whether it agrees to process reimbursements through intermediaries, and with which intermediaries it accepts to do so. | 4. The carrier shall state publicly, in a clear, comprehensible and easily accessible manner, in accordance with the accessibility requirements set out in Annex I to Directive (EU) 2019/882, whether it agrees to process reimbursements through intermediaries, and with which intermediaries it accepts to do so. |
Amendment 44
Proposal for a regulation
Article 8 – paragraph 5 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 5 a. Intermediaries shall be liable for duly processing the reimbursement set out in paragraph 5. In the event of a breach of their obligations, intermediaries shall be subject to penalties in accordance with Article 25. |
Amendment 45
Proposal for a regulation
Article 9 – paragraph -1 (new)
| Text proposed by the Commission | Amendment |
|---|---|
| -1. In the event of a delay in arrival or departure, or cancellation of a service during a multimodal journey, the operating carrier shall keep passengers informed of the situation and of the estimated departure time and estimated arrival time of the service or the replacement service. The intermediary shall also provide such information to the passenger as soon as it receives it. |
Amendment 46
Proposal for a regulation
Article 9 – paragraph 1 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| 1. In the case of a missed connection of a subsequent transport service during a multimodal journey concluded under a single multimodal contract, which is due to a delay or cancellation of a preceding transport service under that same contract, the contracting carrier shall offer the passengers the following free of charge: | 1. In the case of a missed connection of a subsequent transport service during a multimodal journey concluded under a single multimodal contract or combined multimodal ticket, which is due to a delay or cancellation of a preceding transport service under that same contract, the contracting carrier, operating carrier or intermediary, shall offer the passengers the following free of charge: |
Amendment 47
Proposal for a regulation
Article 9 – paragraph 1 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) meals and refreshments in reasonable relation to the waiting time, if they are available on the transport service or in the terminal, or can reasonably be supplied, taking into account criteria such as the distance from the supplier, the time required for delivery and the cost; | (a) meals and refreshments, where the waiting time for the next available transport service exceeds two hours, including through vouchers redeemable at vendors within the terminal or in its immediate vicinity; |
Amendment 48
Proposal for a regulation
Article 9 – paragraph 1 – point b
| Text proposed by the Commission | Amendment |
|---|---|
| (b) hotel or other accommodation, and transport between the terminal and place of accommodation, in cases where a stay of one or more nights or an additional stay becomes necessary, where and when physically possible. In cases where such a stay becomes necessary due to the circumstances referred to in Article 19(10) of Regulation (EU) 2021/782, the carrier may limit the duration of accommodation to a maximum of three nights. The access requirements of persons with disabilities and persons with reduced mobility and the needs of assistance dogs shall be taken into account, whenever possible. | (b) hotel or other accommodation, and transport between the terminal and place of accommodation, free of charge, in cases where a stay of one or more nights or an additional stay becomes necessary, where and when physically possible. In cases where such a stay becomes necessary due to the circumstances referred to in Article 19(10) of Regulation (EU) 2021/782, the carrier may limit the duration of accommodation to a maximum of three nights. The access requirements of persons with disabilities and persons with reduced mobility and the needs of assistance dogs shall be taken into account whenever possible. |
Amendment 49
Proposal for a regulation
Article 9 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. In applying paragraph 1, the operating carrier shall pay particular attention to the needs of persons with disabilities and persons with reduced mobility, as well as to those of any accompanying persons and assistance dogs. | 2. In applying paragraph 1, the operating carrier or the intermediary shall pay particular attention to the needs of persons with disabilities, persons with reduced mobility, and other vulnerable groups, as well as to those of any accompanying persons and assistance dogs, including by providing, when necessary, alternative services which differ from those offered to other passengers. Families travelling with children shall also be prioritised for appropriate assistance. |
Amendment 50
Proposal for a regulation
Article 10 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. A carrier or intermediary which sells a combined multimodal ticket shall be liable to reimburse the total amount paid for that ticket and, moreover, to pay compensation equivalent to 75 % of that amount if the passenger misses one or more connections. The right to reimbursement or to compensation shall be without prejudice to applicable national law granting passengers further compensation for damage. | 1. A carrier or intermediary which sells a combined multimodal ticket shall be liable to reimburse the total amount paid for that ticket or to organise continuation of the journey or re-routing to the final destination at the earliest opportunity, under comparable transport conditions, and not generating an additional cost for the passenger, and, moreover, to pay compensation equivalent to 75 % of that amount if the passenger misses one or more connections. The right to reimbursement or to compensation shall be without prejudice to applicable national law granting passengers further compensation for damage. |
Amendment 51
Proposal for a regulation
Article 10 – paragraph 2 – subparagraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| The liability set out in paragraph 1 shall not apply if it is explicitly and clearly mentioned on the tickets, or on another document or electronically in such a manner that allows the passenger to reproduce the information for future reference, that the combined multimodal ticket consists of separate transport contracts with no right under this Regulation to reimbursement, re-routing, assistance or compensation in case of missed connections, and if the passenger was clearly informed of this prior to the purchase. The burden of proof that the passenger was provided with the information shall lie with the carrier or intermediary that sold the combined multimodal ticket. | The liability set out in paragraph 1 shall not apply if it is explicitly and clearly mentioned on the tickets, or on another document or electronically in such a manner that allows the passenger to reproduce the information for future reference, that the combined multimodal ticket consists of separate transport contracts with no right under this Regulation to reimbursement, re-routing, assistance or compensation in case of missed connections, and if the passenger was clearly informed of this prior to the purchase. The burden of proof that the passenger was provided with clear, legible and comprehensive information shall lie with the carrier or intermediary that sold the combined multimodal ticket. |
Amendment 52
Proposal for a regulation
Article 10 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. The carriers or intermediaries which sold the combined multimodal ticket shall be responsible for handling requests and possible complaints of the passenger under paragraph 1. | 3. The carriers or intermediaries that sold the combined multimodal ticket shall be responsible for handling requests and possible complaints of the passenger under paragraph 1. |
Amendment 53
Proposal for a regulation
Article 10 – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| 4. The reimbursement and the compensation referred to in paragraph 1 shall be paid within 14 days after the receipt of the request. | 4. The reimbursement referred to in paragraph 1 shall be paid within 14 days after the receipt of the request. Member States may require carriers or intermediaries to accept such requests by any particular means of communication, provided that the requirement does not create discriminatory effects. The reimbursement may take the form of money, vouchers or the provision of other services, provided that the terms of those vouchers and services are sufficiently flexible, in particular regarding the validity period and destination, and that the passenger expressly agrees to accept those vouchers and services. The reimbursement of the ticket price shall not be reduced by financial transaction costs such as fees, telephone costs, or stamps. |
Amendment 54
Proposal for a regulation
Article 10 – paragraph 4 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 4 a. In the event of re-routing, the re-routing transport service providers shall provide persons with disabilities and persons with reduced mobility with a level of assistance and accessibility comparable to those provided for the missed transport service when offering an alternative service. Re-routing transport service providers shall pay particular attention to providing persons with disabilities and persons with reduced mobility, with alternative services which are appropriate to their needs, and which differ from those offered to other passengers. |
Amendment 55
Proposal for a regulation
Article 11 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. The Commission shall adopt an implementing act establishing a common form for compensation and reimbursement requests under this Regulation. That common form shall be established in accessible formats. That implementing act shall be adopted in accordance with the examination procedure referred to in Article 26(2). | 1. Carriers and intermediaries shall clearly inform passengers about the required information for reimbursement requests. The Commission shall adopt an implementing act establishing a common form for compensation and reimbursement requests under this Regulation. That common form shall be established in accessible and user-friendly formats in accordance with the accessibility requirements set out in Annex I to Directive (EU) 2019/882. The Commission shall make the common form available in all official languages of the Union on its website. That implementing act shall be adopted in accordance with the examination procedure referred to in Article 26(2). |
Amendment 56
Proposal for a regulation
Article 11 – paragraph 1 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 1 a. Carriers and intermediaries shall inform passengers of their right to request reimbursement, compensation or both as soon as they become entitled to them due to travel disruptions, and send them the common form via electronic means. They shall specify in their communication the addresses, both physical and email, to which requests are to be submitted. A general link directing passengers to general information about their rights shall also be included in that communication. |
Amendment 57
Proposal for a regulation
Article 11 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Passenger shall have the right to submit their requests using the common form referred to in paragraph 1. Carriers and intermediaries shall not reject a request for reimbursement or compensation solely on the grounds that the passenger has not used that form. If a request is not sufficiently precise, the carriers and intermediaries shall ask the passenger to clarify the request and shall assist the passenger in doing so. | 2. Passenger shall have the right to submit their requests using the common form referred to in paragraph 1. Passengers shall have the right to submit their request in at least the language of the booking. Carriers and intermediaries shall not reject a request for reimbursement or compensation solely on the grounds that the passenger has not used the common form. If a request is not sufficiently precise, the carriers and intermediaries shall ask the passenger to clarify the request and shall assist the passenger in doing so. |
Amendment 58
Proposal for a regulation
Article 11 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Carriers and intermediaries shall provide details on their website such as an e-mail address to which requests under paragraph 1 may be sent by electronic means. That requirement shall not apply where other electronic means of communication allowing passengers to request reimbursement or compensation are available, such as a form on a website or mobile applications, provided that such means offer the choice and information set out in the common form and are also available in an official language of the Union and in the language internationally accepted in this field. When using such means, passengers shall not be prevented from providing information in any of the languages of the Union. | 3. Carriers and intermediaries shall provide details on their website such as an e-mail address and a physical address to which requests under paragraph 1 may be sent. In addition, carriers and intermediaries may provide access to other electronic means of communication allowing passengers to request reimbursement or compensation, such as a form on a website or mobile applications, provided that such means offer, in an accessible and inclusive format, the choice and information set out in the common form and are also available in an official language of the Union and in the language internationally accepted in this field. When using such means, passengers shall not be prevented from providing information in any of the languages of the Union. |
Amendment 59
Proposal for a regulation
Article 11 – paragraph 3 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 3 a. Carriers and intermediaries shall send an acknowledgement of receipt of the claim to the passenger electronically where possible, regardless of the means of communication. Passengers shall also receive a copy of the communication and claim submitted to the carrier or intermediary, including the date and time it was sent. |
Amendment 60
Proposal for a regulation
Article 11 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| Article 11a Common rules on vouchers The rules on vouchers’ validity and transferability set out in Article 12a of a future directive on Package Travel (Proposal 2023/0435 COD) shall apply to those vouchers. |
Amendment 61
Proposal for a regulation
Article 12 – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| 4. Carriers offering single multimodal contracts and multimodal hub managers shall publish the access rules referred to in paragraph 1 and provide them, upon request, in accessible format. | 4. Carriers offering single multimodal contracts and multimodal hub managers shall publish the access rules referred to in paragraph 1 and provide them, upon request, in accessible format in accordance with the provisions of Directive (EU) 2019/882. The availability of alternative accessible formats shall be clearly advertised. |
Amendment 62
Proposal for a regulation
Article 12 – paragraph 5
| Text proposed by the Commission | Amendment |
|---|---|
| 5. Where a carrier requires that a disabled person or person with reduced mobility be accompanied by another person who is capable of providing the assistance required in accordance with paragraph 2, the accompanying person shall be entitled to travel free of charge and to be seated, where practicable, next to the person with disabilities or to the person with reduced mobility. | 5. Where a carrier requires that a disabled person or person with reduced mobility be accompanied by another person who is capable of providing the assistance required in accordance with paragraph 2, the accompanying person shall be entitled to travel free of charge and to be seated, where practicable, next to the person with disabilities or to the person with reduced mobility. Carriers shall ensure the availability of priority seating. |
Amendment 63
Proposal for a regulation
Article 12 – paragraph 6
| Text proposed by the Commission | Amendment |
|---|---|
| 6. When a carrier or intermediary makes use of the derogation provided for in Article 12 (2), it shall, upon request, inform in writing or, where necessary, in any accessible format the person with disabilities or person with reduced mobility concerned of the reasons for making use of that derogation within five working days of the refusal to accept the reservation or to issue the ticket or of the imposition of the condition of being accompanied. The carrier or intermediary shall make reasonable efforts to propose acceptable alternative transport to the person in question taking into account his or her accessibility needs. | 6. When a carrier or intermediary makes use of the derogation provided for in Article 12 (2), it shall, upon request, inform in writing or, where necessary, in any accessible format the person with disabilities or person with reduced mobility concerned of the reasons for making use of that derogation within five working days of the refusal to accept the reservation or to issue the ticket or of the imposition of the condition of being accompanied. The carrier or intermediary shall make reasonable efforts to propose acceptable alternative transport to the person in question taking into account his or her accessibility needs and, if applicable, to the accompanying person. |
Amendment 64
Proposal for a regulation
Article 12 – paragraph 6 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 6 a. The European Union Aviation Safety Agency (EASA) shall give guidance on the number of passengers with reduced mobility that can be safely transported per individual flight. |
Amendment 65
Proposal for a regulation
Article 13 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| Carriers and intermediaries offering transport contracts on behalf of one or more carriers, and multimodal hub managers, shall provide persons with disabilities and persons with reduced mobility with information on the accessibility of the multimodal hub and associated facilities and of services. This information shall be provided upon request in accessible format. | Carriers and intermediaries offering transport contracts on behalf of one or more carriers, and multimodal hub managers, shall provide persons with disabilities and persons with reduced mobility with information on the accessibility of the multimodal hub and associated facilities and of services. This information shall be provided upon request in an accessible and user-friendly format in accordance with Directive (EU) 2019/882. |
Amendment 66
Proposal for a regulation
Article 14 – paragraph 1 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| In the context of single multimodal contracts, carriers, terminal managers and intermediaries shall cooperate to provide assistance free of charge to persons with disabilities and persons with reduced mobility, in accordance with the access rules referred to in Article 12(1), and offer a single notification mechanism, in accordance with the following: | In the context of single multimodal contracts and combined multimodal tickets, carriers, terminal managers and intermediaries shall cooperate to provide assistance free of charge to persons with disabilities and persons with reduced mobility, in accordance with the access rules referred to in Article 12(1), and offer a single notification mechanism, in accordance with the following: |
Amendment 67
Proposal for a regulation
Article 14 – paragraph 1 – point a
| Text proposed by the Commission | Amendment |
|---|---|
| (a) assistance shall be provided where the carrier, the intermediary with which the single multimodal contract was purchased, the terminal manager or the Single Point of Contact referred to in Article 15, where applicable, is notified of the passenger’s need for such assistance at least 48 hours before the assistance is needed; a single notification per journey shall be required; the notification shall be forwarded to all carriers, terminal managers and Single Points of Contact involved in the journey; | (a) assistance shall be provided where the carrier, the intermediary with which the single multimodal contract or combined multimodal ticket was purchased, the terminal manager or the Single Point of Contact referred to in Article 15, where applicable, is notified of the passenger’s need for such assistance at least 24 hours before the assistance is needed; a single notification per journey shall be required; the notification shall be forwarded to all carriers, terminal managers and Single Points of Contact involved in the journey; |
Amendment 68
Proposal for a regulation
Article 14 – paragraph 1 – point f
| Text proposed by the Commission | Amendment |
|---|---|
| (f) an assistance dog shall be permitted to accompany a person with disability or person with reduced mobility in accordance with any relevant Union16 or national law. | (f) an assistance dog or accompanying person shall be permitted to accompany a person with disability or person with reduced mobility in accordance with any relevant Union or national law. |
| 16 Regulation (EU) No 576/2013 of the European Parliament and of the Council of 12 June 2013 on the non-commercial movement of pet animals and repealing Regulation (EC) No 998/2003 Text with EEA relevance (OJ L 178, 28.6.2013, p. 1. |
Amendment 69
Proposal for a regulation
Article 15 – paragraph 1 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Member States shall ensure that terminal managers and carriers on their territory cooperate to establish and to operate single points of contact for persons with disabilities and persons with reduced mobility at multimodal passenger hubs in the urban nodes referred to in Annex I. The terms for the operation of the single points of contact shall be established in the access rules referred to in Article 12(1). Those single points of contact shall have the responsibility to: | 1. Member States shall ensure that terminal managers and carriers on their territory cooperate to establish and to operate single points of contact for persons with disabilities and persons with reduced mobility at multimodal passenger hubs in the urban nodes referred to in Annex I. Member States shall ensure that minimum infrastructure and staff training requirements are met for terminal managers and carriers operating single points of contact for persons with disabilities and persons with reduced mobility. The terms for the operation of the single points of contact shall be established in the access rules referred to in Article 12(1). Those single points of contact shall have the responsibility to: |
Amendment 70
Proposal for a regulation
Article 15 – paragraph 1 – point b a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (b a) provide information on accessibility. |
Amendment 71
Proposal for a regulation
Article 16 – paragraph 1 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Where terminal managers and carriers assisting persons with disabilities and persons with reduced mobility from one transport service to a connecting transport service, either in the context of a single multimodal contract or at a multimodal passenger hub, cause the loss of, or damage to, mobility equipment, including wheelchairs, and assistive devices, or the loss of, or injury to, assistance dogs used by persons with disabilities and persons with reduced mobility, they shall be liable for that loss, damage or injury, and provide compensation without undue delay. That compensation shall comprise: | 1. Where terminal managers and carriers assisting persons with disabilities and persons with reduced mobility from one transport service to a connecting transport service, either in the context of a single multimodal contract or at a multimodal passenger hub, cause the loss of, or damage to, mobility equipment, including wheelchairs, and assistive devices, or the loss of, or injury to, assistance dogs used by persons with disabilities and persons with reduced mobility, they shall be liable for that loss, damage or injury, and provide compensation within 14 days of the receipt of the claim. That compensation shall comprise: |
Amendment 72
Proposal for a regulation
Article 16 – paragraph 1 – point c a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| (c a) any cost for the passenger derived from the loss or damage of mobility equipment or an assistive device, or from the loss or injury of assistance dogs, until a temporary replacement has been provided. |
Amendment 73
Proposal for a regulation
Article 17 – title
| Text proposed by the Commission | Amendment |
|---|---|
| Service quality standards | deleted |
Amendment 74
Proposal for a regulation
Article 17 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Carriers offering single multimodal contracts shall establish service quality standards and implement a quality management system to maintain service quality. The service quality standards shall at least cover the items listed in Annex II. | 1. deleted |
Amendment 75
Proposal for a regulation
Article 17 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Carriers offering single multimodal contracts shall monitor their performance as reflected in the service quality standards. They shall publish a report on their service quality performance on their website by [2 years after the day of application of this Regulation], and every two years thereafter. That report shall not contain personal data. | 2. deleted |
Amendment 76
Proposal for a regulation
Article 17 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Multimodal hub managers located in a Member State shall establish service quality standards based on the relevant items listed in Annex II. They shall monitor their performance pursuant to those standards and provide access to the information on their performance to the national public authorities on request. | 3. deleted |
Amendment 77
Proposal for a regulation
Article 18 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. Each carrier offering single multimodal contracts or combined multimodal tickets, each intermediary offering combined multimodal tickets and each multimodal hub manager shall set up a complaint-handling mechanism for the rights and obligations covered by this Regulation in their respective fields of responsibility. They shall make their contact details and working language, or languages, widely known to passengers. | 1. Each carrier offering single multimodal contracts or combined multimodal tickets, each intermediary offering combined multimodal tickets and each multimodal hub manager shall set up a complaint-handling mechanism for the rights and obligations covered by this Regulation in their respective fields of responsibility. They shall make their contact details and working language, or languages, widely known to passengers. Passengers shall be informed about the complaint mechanism through the booking confirmation. The procedure to submit complaints shall be accessible to persons with disabilities in accordance with the provisions of Directive (EU) 2019/882. |
Amendment 78
Proposal for a regulation
Article 18 – paragraph 1 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 1 a. Where passengers submit a complaint using the mechanism referred to in paragraph 1, such a complaint shall be submitted and dealt with within the deadlines applicable in national law. |
Amendment 79
Proposal for a regulation
Article 18 – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| 2. Details of the complaint-handling procedure shall be accessible to the public, including to persons with disabilities and to persons with reduced mobility. That information shall be available upon request in the official language or languages of the Member State in which the carrier, intermediary or multimodal hub manager is operating. | 2. Details of the complaint-handling procedure shall be accessible to the public, including to persons with disabilities and to persons with reduced mobility in accordance with Directive (EU) 2019/882. That information shall be available upon request in the official language or languages of the Member State in which the carrier, intermediary or multimodal hub manager is operating. |
Amendment 80
Proposal for a regulation
Article 19 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Carriers and intermediaries shall provide the information under this Article, in either paper or electronic format, or by any other means, including in accessible formats. In the event of cancellation, missed connection or long delay, they shall specify where such information can be obtained. | 3. Carriers and intermediaries shall provide the information under this Article, in the booking confirmation. This information shall be provided either in paper or electronic format, or by any other means, including in accessible formats accordance with the accessibility requirements of Directive (EU) 2019/882. In the event of cancellation, missed connection or long delay, they shall specify where such information can be obtained. |
Amendment 81
Proposal for a regulation
Article 20 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. By 1 June XXXX [2 years after the Regulation becomes applicable] and every 2 years thereafter, the national enforcement bodies shall publish a report on their website on their activity in the previous 2 calendar years, containing in particular a description of actions taken in order to implement this Regulation and statistics on complaints and sanctions applied. | 3. By 1 June XXXX [2 years after the Regulation becomes applicable] and every 2 years thereafter, the national enforcement bodies shall publish a report on their website on their activity in the previous 2 calendar years, containing in particular a description of actions taken in order to implement this Regulation and statistics on the number and nature of complaints and sanctions applied. |
Amendment 82
Proposal for a regulation
Article 21 – paragraph 1 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 1 a. The national enforcement body shall act as a single point of contact for the infringements of this Regulation and if necessary transmit any complaint to the competent body. Passengers may complain to the relevant national enforcement body of a Member State, designated under paragraph 1 of this Article, about an alleged infringement of this Regulation. |
Amendment 83
Proposal for a regulation
Article 21 – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| 3. Without prejudice to the possibility for consumers to seek alternative redress pursuant to Directive 2013/11/EU, after having complained unsuccessfully to the carrier, intermediary or multimodal hub manager pursuant to Article 18, passengers may complain about an alleged infringement of this Regulation to the body designated under paragraph 1. | 3. Without prejudice to the possibility for consumers to seek alternative redress pursuant to Directive 2013/11/EU, after having complained unsuccessfully to the carrier, intermediary or multimodal hub manager pursuant to Article 18, or following the out-of-court dispute resolution mechanism, passengers may complain about an alleged infringement of this Regulation to the body designated under paragraph 1. |
Amendment 84
Proposal for a regulation
Article 22 – paragraph 5
| Text proposed by the Commission | Amendment |
|---|---|
| 5. National enforcement bodies shall ensure the swift rectification of non-compliance by carriers and terminal managers as identified during their monitoring activities. They shall require carriers to submit an action plan to remedy non-compliance, as appropriate. | 5. National enforcement bodies shall ensure the swift rectification of non-compliance by carriers, intermediaries, multimodal hub managers and terminal managers as identified during their monitoring activities. They may require carriers, intermediaries, multimodal hub managers and terminal managers to submit an action plan to remedy non-compliance, as appropriate. |
Amendment 85
Proposal for a regulation
Article 23 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| Article 23a Participation in alternative dispute resolution schemesThe participation of air carriers falling under the scope of Regulation (EC) No 261/2004 in alternative dispute resolution procedures shall be mandatory, without prejudice to the right of parties to access the judicial system. |
Amendment 86
Proposal for a regulation
Article 24 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| 1. The Member States shall regularly send relevant information concerning the application of this Regulation to the Commission, which will make this information available in electronic form to other Member States. | 1. The Member States shall regularly provide the Commission with relevant information concerning the application of this Regulation. The Commission shall make this information available in electronic form to other Member States, shall facilitate and support the dialogue concerning the interpretation and application of this Regulation, and shall decide on the issues to be addressed in those reports. |
Amendment 87
Proposal for a regulation
Article 24 – paragraph 1 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| 1 a. The Commission shall support Member States and their national enforcement bodies by establishing a coordination mechanism at Union level to handle relevant cross-border cases to harmonise enforcement standards across the Union. Member States shall ensure that national enforcement bodies are equipped with sufficient resources to fulfil their functions based on minimum proportional standards, which shall be set by the Commission. Streamlined complaint mechanisms can support harmonised enforcement standards across the Union. |
Amendment 88
Proposal for a regulation
Article 25 – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| Member States shall lay down the rules on penalties applicable to infringements of this Regulation and shall take all measures necessary to ensure that they are implemented. The penalties provided for shall be effective, proportionate and dissuasive. Member States shall notify the Commission of those rules and measures and shall notify it without delay of any subsequent amendment affecting them. | Member States shall lay down the rules on penalties applicable to infringements of this Regulation and shall take all measures necessary to ensure that they are implemented. The penalties provided for shall be effective, proportionate and dissuasive. The maximum amount of the fines shall be at least 4 % of the trader’s annual turnover in the Member State or Member States concerned. Member States shall notify the Commission of those rules and measures and shall notify it without delay of any subsequent amendment affecting them. |
Amendment 89
Proposal for a regulation
Article 27 – paragraph 1 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| The reports referred to in paragraph 1 shall pay specific attention to the level of protection of passengers provided for in the contractual arrangements by carriers and intermediaries under Article 7a. |
Amendment 90
Proposal for a regulation
Article 27 a (new)
| Text proposed by the Commission | Amendment |
|---|---|
| Article 27a ReviewBy ... [insert the date: 1 year from the entry into force of the (SDBTR) and (MDMS)], the Commission shall evaluate the application of Article 6 of this Regulation to combined tickets and shall, where appropriate, submit a proposal to the European Parliament and to the Council to review this Regulation with a view to applying Article 6 to multimodal combined tickets. The Commission shall also evaluate the need to maintain the exemption for real time information for SMEs set in Article 5 of this Regulation. |
Amendment 91
Proposal for a regulation
Annex II – title
| Text proposed by the Commission | Amendment |
|---|---|
| deleted |
Amendment 92
Proposal for a regulation
Annex II – subheading 1
| Text proposed by the Commission | Amendment |
|---|---|
| Minimum service quality standards | deleted |
Amendment 93
Proposal for a regulation
Annex II – paragraph 1
| Text proposed by the Commission | Amendment |
|---|---|
| Information to passengers on their rights as required by this Regulation (in a transparent, accessible, non-discriminatory, effective and proportionate manner) and tickets | deleted |
Amendment 94
Proposal for a regulation
Annex II – paragraph 2
| Text proposed by the Commission | Amendment |
|---|---|
| Punctuality of services, and general principles to cope with disruptions to services | deleted |
Amendment 95
Proposal for a regulation
Annex II – paragraph 3
| Text proposed by the Commission | Amendment |
|---|---|
| Number of missed connections | deleted |
Amendment 96
Proposal for a regulation
Annex II – paragraph 4
| Text proposed by the Commission | Amendment |
|---|---|
| Percentage of missed connections | deleted |
Amendment 97
Proposal for a regulation
Annex II – paragraph 5
| Text proposed by the Commission | Amendment |
|---|---|
| Cleanliness of the means of passenger transport and the terminal facilities (air quality and temperature control inside, hygiene of sanitary facilities, etc.) | deleted |
Amendment 98
Proposal for a regulation
Annex II – paragraph 6
| Text proposed by the Commission | Amendment |
|---|---|
| Results of the customer satisfaction survey(s) | deleted |
Amendment 99
Proposal for a regulation
Annex II – paragraph 7 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| Complaint handling | deleted |
Amendment 100
Proposal for a regulation
Annex II – paragraph 7 – point i
| Text proposed by the Commission | Amendment |
|---|---|
| i. the number of complaints, | i. deleted |
Amendment 101
Proposal for a regulation
Annex II – paragraph 7 – point ii
| Text proposed by the Commission | Amendment |
|---|---|
| ii. types of complaints and | ii. deleted |
Amendment 102
Proposal for a regulation
Annex II – paragraph 7 – point iii
| Text proposed by the Commission | Amendment |
|---|---|
| iii. the outcome of complaints, | iii. deleted |
Amendment 103
Proposal for a regulation
Annex II – paragraph 7 – point iv
| Text proposed by the Commission | Amendment |
|---|---|
| iv. reimbursements and | iv. deleted |
Amendment 104
Proposal for a regulation
Annex II – paragraph 7 – point v
| Text proposed by the Commission | Amendment |
|---|---|
| v. compensation for non-compliance with service quality standards | v. deleted |
Amendment 105
Proposal for a regulation
Annex II – paragraph 8 – introductory part
| Text proposed by the Commission | Amendment |
|---|---|
| Assistance provided to persons with disabilities and persons with reduced mobility (PRM) | deleted |
Amendment 106
Proposal for a regulation
Annex II – paragraph 8 – point i
| Text proposed by the Commission | Amendment |
|---|---|
| i. number of denied transport services for a PRM, and the reason for it; | i. deleted |
Amendment 107
Proposal for a regulation
Annex II – paragraph 8 – point ii
| Text proposed by the Commission | Amendment |
|---|---|
| ii. their recognised assistance dog or their mobility equipment and the reasons for it, | ii. deleted |
Amendment 108
Proposal for a regulation
Annex II – paragraph 8 – point iii
| Text proposed by the Commission | Amendment |
|---|---|
| iii. number of cases related to the loss or damages of mobility equipment and their outcome, | iii. deleted |
Amendment 109
Proposal for a regulation
Annex II – paragraph 8 – point iv
| Text proposed by the Commission | Amendment |
|---|---|
| iv. number of cases where the carrier obliged a person with disability or reduced mobility to be accompanied by someone to comply with the safety requirements, | iv. deleted |
Amendment 110
Proposal for a regulation
Annex II – paragraph 8 – point v
| Text proposed by the Commission | Amendment |
|---|---|
| v. discussions concerning this assistance with representative organisations and, where relevant, representatives of PRM | v. deleted |
Amendment 111
Proposal for a regulation
Annex II – paragraph 8 – point vi
| Text proposed by the Commission | Amendment |
|---|---|
| vi. the implementation of the disability awareness and assistance training | vi. deleted |
Annex: entities or persons from whom the rapporteur for opinion has received input 4 paragraphs
Pursuant to Article 8 of Annex I to the Rules of Procedure, the rapporteur for opinion declares that she received input from the following entities or persons in the preparation of the opinion, prior to the adoption thereof in committee:
| Entity and/or person |
| European Association of Service providers for Persons with Disabilities - EASPD |
| Booking.com |
| BV. Cruise Lines International Association |
| An Roinn Iompair - Department of Transport (Ireland) |
| ECTAA: Group of National Travel Agents' and Tour Operators' Associations within the EU |
| HOTREC |
| TUI |
| Ryanair |
| BEUC |
| European Disability Forum - EDF |
| Permanent Representation of Ireland to the EU |
| Aer Lingus |
| Irish Wheel Chair Association |
| Rehab Group |
| The Wheel |
| Airports Council International - ACI |
| As I Am |
| Trainline |
| AllRail |
| International Air Transport Association |
| Union Internationale des Transports Publics - UTIP |
| German Federal Ministry for Economic Affairs and Climate Action |
| EU Travel Tech |
| European Travel Association |
| Coach Tourism and Transport Council of Ireland |
The list above is drawn up under the exclusive responsibility of the rapporteur for the opinion.
Where natural persons are identified in the list by their name, by their function or by both, the rapporteur for opinion declares that she has submitted to the natural persons concerned the European Parliament’s Data Protection Notice No 484 (https://www.europarl.europa.eu/data-protect/index.do), which sets out the conditions applicable to the processing of their personal data and the rights linked to that processing.
Procedure pages
How the committees handled the text, and how their members voted on it.
Procedure – committee asked for opinion 1 paragraph
| Title | Passenger rights in the context of multimodal journeys | ||
| References | COM(2023)0752 – C9-0435/2023 – 2023/0436(COD) | ||
| Committee responsible Date announced in plenary | TRAN 8.2.2024 | ||
| Opinion by Date announced in plenary | IMCO 8.2.2024 | ||
| Rapporteur Date appointed | Cynthia Ní Mhurchú 2.10.2024 | ||
| Discussed in committee | 12.12.2024 | 28.1.2025 | 18.3.2025 |
| Date adopted | 8.4.2025 | ||
| Result of final vote | + : 30 - : 16 0 : 1 | ||
| Members present for the final vote | Peter Agius, Pablo Arias Echeverría, Jeannette Baljeu, Laura Ballarín Cereza, Biljana Borzan, Anna Cavazzini, David Cormand, Henrik Dahl, Adnan Dibrani, Elisabeth Dieringer, Klara Dostalova, Michał Dworczyk, Kamila Gasiuk-Pihowicz, Hanna Gedin, Sandro Gozi, Maria Grapini, Elisabeth Grossmann, Maria Guzenina, Svenja Hahn, Anna-Maja Henriksson, Pierre Jouvet, Arba Kokalari, Kateřina Konečná, Katrin Langensiepen, Pierfrancesco Maran, Nikola Minchev, Piotr Müller, Cynthia Ní Mhurchú, Gheorghe Piperea, Reinis Pozņaks, Christel Schaldemose, Andreas Schwab, Tomislav Sokol, Filip Turek, Inese Vaidere, Adina Vălean, Marion Walsmann | ||
| Substitutes present for the final vote | Saskia Bricmont, Tomasz Buczek, Sebastião Bugalho, Delara Burkhardt, Dirk Gotink, Mary Khan | ||
| Substitutes under Rule 209(7) present for the final vote | Fernand Kartheiser, Matjaž Nemec, Lídia Pereira, Diego Solier |
Final vote by roll call by the committee asked for opinion 7 paragraphs
30 · For
- ECR
- Dworczyk Michal, Kartheiser Fernand, Müller Piotr, Piperea Gheorghe, Poznaks Reinis, Solier Diego
- No group
- Konecná Katerina
- EPP
- Agius Peter, Arias Echeverría Pablo, Bugalho Sebastião, Dahl Henrik, Gasiuk-Pihowicz Kamila, Gotink Dirk, Kokalari Arba, Pereira Lídia, Schwab Andreas, Sokol Tomislav, Vaidere Inese, Valean Adina, Walsmann Marion
- Patriots
- Buczek Tomasz, Dieringer Elisabeth, Dostalova Klara, Turek Filip
- Renew
- Baljeu Jeannette, Gozi Sandro, Hahn Svenja, Henriksson Anna-Maja, Minchev Nikola, Ní Mhurchú Cynthia
16 · Against
- S&D
- Ballarín Cereza Laura, Borzan Biljana, Burkhardt Delara, Dibrani Adnan, Grapini Maria, Grossmann Elisabeth, Guzenina Maria, Jouvet Pierre, Maran Pierfrancesco, Nemec Matjaz, Schaldemose Christel
- The Left
- Gedin Hanna
- Greens
- Bricmont Saskia, Cavazzini Anna, Cormand David, Langensiepen Katrin
1 · Abstained
- ESN
- Khan Mary
Key:
+ : in favour
- : against
0 : abstentions